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Morgan S
Customer Reviews for TheLot Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Much appreciated. Thank you to this location. Clean truck.
Nicholas Hsuper helpful in letting us know what type of trucks we needed and supplies. very knowledge staff (morgan and nick) at this location.
Alex LEasy process and they came in early to help me get on the road in time.
Fugi MThe reps did not discuss fuel level and left me with 1/8th of a tank of gas. They charged me for the fuel fee because of it.
Bill FThe woman who helped me fill out the paperwork and the young man who helped me hook up the trailer were very friendly and professional
Richard SVery helpful on what size of equipment we needed at the best price. Would use again. Thanks!!
Erin LThank you
Nicholas Hthe app would not allow me to send pictures when i rented.
Debra WEasy rental process. He even put my car on the trailer.
Brian CThey made me wait an hour for them to show up and then they never even showed up. Then after an hour they called me and asked me to load and hook up the trailer myself. Do not use this location if you are in Lawrence! The one on Kasold is way better in all aspects.
Ryan PEasy process. Nice people.
BRANDON RSaved us! So understanding and appreciate they are in this community. Will never use another location.
Tabatha PNothing. They were super helpful and made the process easy
Rich LEasy check in process
Nicholas HThe owner Morgan was very nice and flexible with our account. She gave us an additional 100 miles because of the wildfires and flooding on the route we may or may not take…..this was so helpful.
BRENDA Swould use again thank you
Emma SQuick and easy. Nice lady helped me.
Nicholas HNick & Morgan are the best people. Definitely don’t deal with any other location, they will take care of you. Go here!
DANIEL MTruck was in good condition, clean, staff wad very friendly
Edward KMorgan is a very person
Scott BWe have had the best experience with TheLot U-Haul services. They are professional and go out of their way to make sure you have what you need. Would recommend them to anyone needing moving services.
Amber ITheLot Auto Sales staff go above and beyond for their customers. They have excellent communication and genuinely care about customer needs. This is the best U-Haul experience we have had.
Amber IHighly recommend. Did a walk in rental & was super fast. They hooked up the trailer. Awesome!
Jim DThe location opened at 10. We got there a little after 11. There was a note on the door that said to call a number. We called it no answer. I called the number on the website, no answer. I had to call UHaul customer service to get help returning our rental. The lady only called us back cause she saw she had a missed call. By this time we had left, said she had gone to lunch. My husband asked her a question about tire sizes for the dollies. She got an attitude with him when she couldnt answer the question he was asking and she began to get rude so he disconnected the call.
calum rI dropped off the truck, took photos to show location of drop off (just in case) as I always do. Dropped keys in box. It was very easy to find and drop off the truck
Danielle Hat -7 degrees and snowing - thank you for the drop off app! store was closed.
Tracy SApproximately 75 miles into the trip there was a warning that the oil level was low and needed oil added. After attempting two dealers along the route at were both closed, I found a dealer in Sweet Springs that was available. The people there were extremely helpful and friendly. They added 2 quarts of oil and checked for a leak. The warning did not return for the rest of the trip, however, I lost over an hour of travel time. I would expect that maintenance checks are completed before sending out a truck that is obviously going to be driven over a distance. If I had been traveling after business hours I would have been stuck since I would not have known the type of oil to add. I was traveling by myself and this could have proven dangerous on so many levels.
Linda OWill use again.
michael bSo helpful. Thanks 🙏
Nique JRecommend—yes
Ainsley Bperson was late by 30 minutes past my reservation despite calling them ahead of time and informing them I would be coming by to pick up the truck. Truck has the weather stripping holding the windshield on coming off. Truck had barely any gas in it. Would not recommend this location.
Clay Wthe rachets were hard to use---maybe needed replaced.
ANGELO CVery helpful with alternate return of vehicle.
DANIEL MThis place saved me on more than 1 instances with this move. Highly highly recommend. Just great people, individually operated not corporate run. This place will respectfully get you taken care of. Highly recommend.
Carol DLiterally no place better. Morgan saved my day over & over when we had many setbacks in our travel plans. Nicest most caring individuals. Highly recommend
Carol DSuper nice people. Answered my calls after business hours to help me with the return. Clean truck and easy to get in and out of parking lot. Just moved to town, but I’ll use again if needed.
steve gEasy process & conveniently located. In & out in 5 minutes. Will use again.
david pWe will definitely be renting from this Uhaul location again. Great service and equipment.
Suzanna JI Dropbox for where to put the key when you’re finished with the vehicle is nowhere in plain sight, you have to walk around the property to find it, it ended up being next to a mobile home that someone may have been inside, but nobody was in the building, and there was nobody on the lot to help explain where to put the key. The driveway was made of gravel, and the other vehicles were not properly organized so parking the vehicle was very difficult.
Celia BEasy and fast pick up. Drop off super convenient. Truck was super clean & drove great.
Ashley HWill continue using this place.
Nicholas HNo one was there. I called a number in the door.
Andrea RWill use again
david pHelped us out in a desperate situation. Great location.
devon mLiterally this place is the best. Helped us out when we were told nothing was available. So nice and really cares for their customers. 100% call them for equipment rentals.
jamie mNothing.
lora kMorgan is fantastic!! She assisted me with the initial reservation during a period of crisis following a sudden and unexpected death in the family. Morgan was clear, understanding, and I felt she worked in my best interest and helped me through the process making it easy. I recommend her very highly, over the other U-Haul providers in town.
Diana RNothing they were very helpful.
lora kEasy process like always. Will keep using this location.
Nicholas Hgreat service
Cherie SLady who checked the truck out was personable and friendly. Easy process and got me in and out so I could get on with my move.
Nicholas HThe lady was so nice in renting out U Haul.
Greg MYes I recommend
jacob fwould use again good service
josh sEasy and fast service. Had no problems renting or returning the truck. Clean equipment & friendly personal.
Nicholas HEveryone was so helpful !! Had excellent experience. They were great to respond quickly and the team that they referred to help us with a in town move were great . I’m sorry I can’t remember their names . I think Door to Door was on their shirts ? Would not hesitate to use again .
Elizabeth GTHey were fantastic when I picked up the trailer. Even put on my hitch for me. Woudl recommend using this location if you need rental.
Suzanne DNever have an issue. They always help me out & easy process. Recommend!!!
devon m