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Tom B
Customer Reviews for TheLot Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location opened at 10. We got there a little after 11. There was a note on the door that said to call a number. We called it no answer. I called the number on the website, no answer. I had to call UHaul customer service to get help returning our rental. The lady only called us back cause she saw she had a missed call. By this time we had left, said she had gone to lunch. My husband asked her a question about tire sizes for the dollies. She got an attitude with him when she couldnt answer the question he was asking and she began to get rude so he disconnected the call.
calum rI dropped off the truck, took photos to show location of drop off (just in case) as I always do. Dropped keys in box. It was very easy to find and drop off the truck
Danielle Hat -7 degrees and snowing - thank you for the drop off app! store was closed.
Tracy SApproximately 75 miles into the trip there was a warning that the oil level was low and needed oil added. After attempting two dealers along the route at were both closed, I found a dealer in Sweet Springs that was available. The people there were extremely helpful and friendly. They added 2 quarts of oil and checked for a leak. The warning did not return for the rest of the trip, however, I lost over an hour of travel time. I would expect that maintenance checks are completed before sending out a truck that is obviously going to be driven over a distance. If I had been traveling after business hours I would have been stuck since I would not have known the type of oil to add. I was traveling by myself and this could have proven dangerous on so many levels.
Linda OWill use again.
michael bSo helpful. Thanks 🙏
Nique JRecommend—yes
Ainsley Bperson was late by 30 minutes past my reservation despite calling them ahead of time and informing them I would be coming by to pick up the truck. Truck has the weather stripping holding the windshield on coming off. Truck had barely any gas in it. Would not recommend this location.
Clay Wthe rachets were hard to use---maybe needed replaced.
ANGELO CVery helpful with alternate return of vehicle.
DANIEL MThis place saved me on more than 1 instances with this move. Highly highly recommend. Just great people, individually operated not corporate run. This place will respectfully get you taken care of. Highly recommend.
Carol DLiterally no place better. Morgan saved my day over & over when we had many setbacks in our travel plans. Nicest most caring individuals. Highly recommend
Carol DSuper nice people. Answered my calls after business hours to help me with the return. Clean truck and easy to get in and out of parking lot. Just moved to town, but I’ll use again if needed.
steve gEasy process & conveniently located. In & out in 5 minutes. Will use again.
david pWe will definitely be renting from this Uhaul location again. Great service and equipment.
Suzanna JI Dropbox for where to put the key when you’re finished with the vehicle is nowhere in plain sight, you have to walk around the property to find it, it ended up being next to a mobile home that someone may have been inside, but nobody was in the building, and there was nobody on the lot to help explain where to put the key. The driveway was made of gravel, and the other vehicles were not properly organized so parking the vehicle was very difficult.
Celia BEasy and fast pick up. Drop off super convenient. Truck was super clean & drove great.
Ashley HWill continue using this place.
Nicholas HNo one was there. I called a number in the door.
Andrea RWill use again
david pHelped us out in a desperate situation. Great location.
devon mLiterally this place is the best. Helped us out when we were told nothing was available. So nice and really cares for their customers. 100% call them for equipment rentals.
jamie mNothing.
lora kMorgan is fantastic!! She assisted me with the initial reservation during a period of crisis following a sudden and unexpected death in the family. Morgan was clear, understanding, and I felt she worked in my best interest and helped me through the process making it easy. I recommend her very highly, over the other U-Haul providers in town.
Diana RNothing they were very helpful.
lora kEasy process like always. Will keep using this location.
Nicholas Hgreat service
Cherie SLady who checked the truck out was personable and friendly. Easy process and got me in and out so I could get on with my move.
Nicholas HThe lady was so nice in renting out U Haul.
Greg MYes I recommend
jacob fwould use again good service
josh sEasy and fast service. Had no problems renting or returning the truck. Clean equipment & friendly personal.
Nicholas HEveryone was so helpful !! Had excellent experience. They were great to respond quickly and the team that they referred to help us with a in town move were great . I’m sorry I can’t remember their names . I think Door to Door was on their shirts ? Would not hesitate to use again .
Elizabeth GTHey were fantastic when I picked up the trailer. Even put on my hitch for me. Woudl recommend using this location if you need rental.
Suzanne DNever have an issue. They always help me out & easy process. Recommend!!!
devon mGreat location that is here to serve their customers. They came in several hours early to rent me my truck since I had a 18 hour drive, greatly appreciate them for that. Truck was clean & they also gave me the newest truck on the lot since I had such a drive. Had the pads and dolly in the back for me. Would use this place again.
Nicholas HDropping off equipment the storage facility was closed. No one was there to physically accept the key and rental contract.
JONATHAN SUsually we use the UHaul location on Kasold in Lawrence which is great and efficient and clean. This location is filthy inside, stuff piled everywhere, messy desks and floors. The manager wasn’t very knowledgeable or helpful (for example said she booked someone to come help us set up the trailer, but then admitted they usually don’t come so we had to drive over to the other location anyway).
Sansara OThanks again.
devon mNever have issues at this location. Great uhaul experience
Richard MI was scheduled to pick up a trailer at 10:00 a.m. on Moday August 8, 2022. No one was at work and no one answered the phone to the number posted on the door. I called the Hays uhaul and they gave me a cell number. When I finally got in contact by phone it was 10:13 a.m. When the lady arrived it was 10:25, no apology was offered.
Richard FWent the extra mile during a busy time when uhaul’s national customer service line was unhelpful.
John TI had a pick up appointment in the morning. Nobody was there and when I called the number posted on the door the person said they would be there in 10 minutes. 40 minutes later they finally showed up right as I was getting ready to leave. From what I was told this is a pretty common occurrence.
Alex ASweetest people work at this location, super helpful. Had a great experience.
Kristi MHad to keep the trailer 1 extra day and was charged for 2. Returned the trailer before 3PM just like we were told would be ok. Sounds like this happens a lot. Was told they would try to get a refund to us but it was some kind of corporate thing from u-haul, Sounds like BS
Anthony GBest location in Lawrence!!!
WAYNE ZEasy process. Lady was super helpful when no other uhaul employee was.
nic hGreat place
mason mAlways use this place for my uhaul needs. Super convenient and nice workers.
Mariana RThe lady checking us in was wonderful. Very helpful and friendly.
Bryan CThe sign on the door said open but no one was there. They were an hour late and very unprofessional. We called several times and they kept telling us they were almost there. They checked the lights on the car tow dolly and told us they worked but on the way home we noticed they didn’t. They sent us across town to another Uhaul place to get the light fixed which put us another hour behind schedule
Kaitlin TNicest people work here. Helped me when I was in immediate need. Will use again and recommend!
jeff mCanceled my already made reservation and rung me up as a walk-in, which caused my rate to go up by roughly $140. Refused to honor the price that I had reserved at, which I showed her from the emails and reservation records online, and did not listen to anything I had to say. Kept telling me that "I didn't know what I was talking about," and that "I should just be grateful for any rate I get." Refused to adjust rate and rushed to leave after I tried bringing up my concerns. Had to call the scheduler I spoke with on the phone the previous day to have rate adjusted to proper amount. I would not recommend this location to anyone and feel they should not be renting U-Hauls if they refuse to honor contracts and agreements that have already been established.
Matthew HI wish i could remember the lady's name , she was outstanding. friendly ,sweet and professional. she went above and beyond on getting us the unit we wanted. I've had some bad experiences in the past with u-haul , but this lady made me a believer again.
Chris MThe lady was very helpful at first. She actually recommended that I go and load then get the dolly. The sad thing was that her husband supposed to help me place my car on the dolly. I was there at the agreed time 10 am. The place was close(suppose to be open since I asked them what time they do open) I called her and after wasting about and hour and half and she said the husband left for another job. I had to drive the truck to another location, then take an uber and get my car. Wasted about 3hrs of my trip time. Terrible!
Abba RProvide a clean truck without mechanical issues.
Angelo AReduce the odds and ends (old vehicles and buildings) and have personnel available at least when it says open.
GERALYN HMorgan in Lawrence KS was amazing. Very professional and the best!!
Brian WSuper nice lady checked equipment in. Would use this location again.
Ashley HNice guy helped me.
jim lNo complaints.
Nick HWalked in with no reservation and 5 minutes later had a truck and was leaving. Easy and fast service.
Obi NThere’s nothing that can be improved! Not only was the owner beyond kind, she was very professional and worked very hard to get us the best rate she could. We really appreciated her going the extra mile to help us out. I would and will, be recommending this location to all of my friends and family for their moving needs. We will also be utilizing this location in the future! We couldn’t thank this owner enough!
VICTORIA EUse this place often. Super easy and convenient. Nice people.
Nick HClean the inside of the truck if it wasn't cleaned by the previous renter. Don't park your trucks so close together. It was hard to squeeze between them to get into the truck and no way to do a walk-around of the entire truck to check for damages without driving the truck out of the parking spot. Make sure you provide all rented equipment to the customer. I was not provided with the appliance dolly I rented, for example, and couldn't get ahold of you when I tried to call to pick it up later, so I ended up having to rent one somewhere else, delaying my move.
Nick SSuch nice people. He came to help me before hours of even opening because I didn’t know how to unhook trailer and I needed to get to airport.
rhonda dNice people + easy return.
John BExperience was quick and easy and I love the ability to do it all from my phone.
Leah S