Customer Reviews for Thiele & Sons Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Thiele & Sons Automotive
Thomas H. on
Great customer service. Not a lot of inventory at the location.
carie O. on
I used the my mobile device to receive access to the truck. Both the customer service rep and the online video made the pick up process seem like it was fast and easy. It took about 40 minutes to complete the process. Over all the experience was good - it just took much longer than we had expected.
stephanie B. on
We ended up at this location because the original UHaul place we worked with messed up our reservation. The original location was the St. Cloud, Mn location. They messed up the reservation and then has to find us a truck at the Sauk Rapids location. This worked out way better as the person we worked with was very friendly and very accommodating.
jim A. on
We were treated very well at this location and were very happy with their service.
Todd G. on
Staff very friendly and helpful. Easy drop off.
shelby D. on
We never ended us getting our deposit back. It seemed like there was little to no communication between the uhauls that we wen through. They told us to watch the mail for our deposit to be returned and have yet to receive anything.... again super disappointed but at this point, with it being our first time using uhaul both in Duluth and sauk rapids, lets just say I wasn't surprised....
PETER H. on
Very cordial and helpful
JOAN V. on
Not one thing. They had our trailer pulled out, ready to go. Friendly, awsome, knowledgeable.
kyle T. on
Owner was not there when I arrived. I had confirmed my pickup the day before and was told come at 10am. When I arrived there was note on door saying contact uhaul for rentals.
DAVE S. on
Keep the prices low, especially one way trips.
Meaghan S. on
We had to go to more than one place for. A reservation because the locations were closed with no neck out box when we arrived. Update your online system so the hour of op are correct for your dealers
Carrie W. on
The drop off location was not clean or inviting but the guy that helped us was fantastic. He was there an hour before they even opened and checked us in.
TODD A. on
Not much to add. It was a no- hassle rental. That’s about all you can ask for.
Shannon K. on
Drop off location was unstaffed at time of drop off Sunday evening, which was fine; only indication that it was a U haul location was one other U haul trailer on the lot. The location served our purpose fine for a simple drop off, but was nothing like our pickup location.