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kiana H.
Customer Reviews for Thiele & Sons Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were closed during business hours.
JEREMY C.Easy online pickup
Ken L.Had us turning in the truck on a Sunday with little to no instructions ahead of time. Had no idea we needed to take a photo of our odometer, no-one was working at the garage that day, waited for over 15 minutes for someone to say go ahead and leave it there.
DARRELL B.Provide the extra rental equipment with the truck rental.
Michael P.The apps lite bit complicate
ali R.The provided pictures at pickup did not show the damage to the trailer, also the license plate light was out and needed to be replaced.
JUSTIN R.Location was hard to find and little space was given for the truck. The app was unstable and made checking in the truck frustrating as there was no in person staff available.
Kelly P.Aaron was kind & very accommodating. I would HIGHLY recommend this Uhaul location over any others in the local area.
HOLLIE L.Awesome customer service!!!
Victor G.fast friendly service
david D.The person who checked the uhaul back in was friendly and welcoming.
Tara D.Great customer service. Not a lot of inventory at the location.
Thomas H.I used the my mobile device to receive access to the truck. Both the customer service rep and the online video made the pick up process seem like it was fast and easy. It took about 40 minutes to complete the process. Over all the experience was good - it just took much longer than we had expected.
carie O.We ended up at this location because the original UHaul place we worked with messed up our reservation. The original location was the St. Cloud, Mn location. They messed up the reservation and then has to find us a truck at the Sauk Rapids location. This worked out way better as the person we worked with was very friendly and very accommodating.
stephanie B.We were treated very well at this location and were very happy with their service.
jim A.Staff very friendly and helpful. Easy drop off.
Todd G.We never ended us getting our deposit back. It seemed like there was little to no communication between the uhauls that we wen through. They told us to watch the mail for our deposit to be returned and have yet to receive anything.... again super disappointed but at this point, with it being our first time using uhaul both in Duluth and sauk rapids, lets just say I wasn't surprised....
shelby D.Very cordial and helpful
PETER H.Not one thing. They had our trailer pulled out, ready to go. Friendly, awsome, knowledgeable.
JOAN V.Owner was not there when I arrived. I had confirmed my pickup the day before and was told come at 10am. When I arrived there was note on door saying contact uhaul for rentals.
kyle T.Keep the prices low, especially one way trips.
DAVE S.We had to go to more than one place for. A reservation because the locations were closed with no neck out box when we arrived. Update your online system so the hour of op are correct for your dealers
Meaghan S.The drop off location was not clean or inviting but the guy that helped us was fantastic. He was there an hour before they even opened and checked us in.
Carrie W.Not much to add. It was a no- hassle rental. That's about all you can ask for.
TODD A.Drop off location was unstaffed at time of drop off Sunday evening, which was fine; only indication that it was a U haul location was one other U haul trailer on the lot. The location served our purpose fine for a simple drop off, but was nothing like our pickup location.
Shannon K.N/A
Camille E.Very convenient and worked out better than I had hoped.
Drew E.why are there no jacks on trailer, it is hard to disconnect without one?
Brad F.Nothing! They were awesome!!
Steve J.More parking room for the UHaul would be nice. The parking lot was full, had to park on the street to go in and ask where to park the UHaul truck.
mary W.Everything was perfect.
Bruce K.Owner was 20 minutes late to check us out. The place was dirty and messy. He couldn't find the key for the truck. Our truck broke down on I94 and we sat for 3.5 hours waiting for repair. Truck needed to be towed and then put on a flatbed. Nightmare. Truck was picked up at my destination as it was undrivable.
janine B.The service was very good.
patty G.The guy that helped me was really friendly and even warmed up the truck for me.
Alex S.Aaron was friendly, quick, and wasn't at all judgmental or condescending when I asked for some tips on driving trailers (it's been a few years since I've driven one).
Joshua C.The owner is so nice. He answered any questions or concerns I had. I would recomend his serves too anyone.
Patrick M.The truck tires were bald when I left. I drove 1200 miles on bald tires and had no choice. I am lucky I made it to my destination. Someone should Make sure the tires have some tread on them! Worst experience I spent $2200 on my rental and for the first time I was glad I was forced to take out insurance. Will consider another company next move
Steve B.Very helpful person.
Pat A.Aaron was a very helpful and pleasant person,
Steve S.We were never told what time to return the truck. We received a call at 11 saying it was supposed to be returned by 10:30. We rushed it over within a half hour, and yet we were charged an entire extra day. I would like to dispute that extra charge.
CARLA D.