Christopher H.
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Customer Reviews for Thiele & Sons Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Thiele & Sons Automotive
HOLLIE L.
Aaron was kind & very accommodating. I would HIGHLY recommend this Uhaul location over any others in the local area.
Victor G.
Awesome customer service!!!
david D.
fast friendly service
Tara D.
The person who checked the uhaul back in was friendly and welcoming.
Thomas H.
Great customer service. Not a lot of inventory at the location.
carie O.
I used the my mobile device to receive access to the truck. Both the customer service rep and the online video made the pick up process seem like it was fast and easy. It took about 40 minutes to complete the process. Over all the experience was good - it just took much longer than we had expected.
stephanie B.
We ended up at this location because the original UHaul place we worked with messed up our reservation. The original location was the St. Cloud, Mn location. They messed up the reservation and then has to find us a truck at the Sauk Rapids location. This worked out way better as the person we worked with was very friendly and very accommodating.
jim A.
We were treated very well at this location and were very happy with their service.
Todd G.
Staff very friendly and helpful. Easy drop off.
shelby D.
We never ended us getting our deposit back. It seemed like there was little to no communication between the uhauls that we wen through. They told us to watch the mail for our deposit to be returned and have yet to receive anything.... again super disappointed but at this point, with it being our first time using uhaul both in Duluth and sauk rapids, lets just say I wasn't surprised....
PETER H.
Very cordial and helpful
JOAN V.
Not one thing. They had our trailer pulled out, ready to go. Friendly, awsome, knowledgeable.
kyle T.
Owner was not there when I arrived. I had confirmed my pickup the day before and was told come at 10am. When I arrived there was note on door saying contact uhaul for rentals.
DAVE S.
Keep the prices low, especially one way trips.
Meaghan S.
We had to go to more than one place for. A reservation because the locations were closed with no neck out box when we arrived. Update your online system so the hour of op are correct for your dealers
Carrie W.
The drop off location was not clean or inviting but the guy that helped us was fantastic. He was there an hour before they even opened and checked us in.
TODD A.
Not much to add. It was a no- hassle rental. That's about all you can ask for.
Shannon K.
Drop off location was unstaffed at time of drop off Sunday evening, which was fine; only indication that it was a U haul location was one other U haul trailer on the lot. The location served our purpose fine for a simple drop off, but was nothing like our pickup location.
Camille E.
N/A
Drew E.
Very convenient and worked out better than I had hoped.
Brad F.
why are there no jacks on trailer, it is hard to disconnect without one?
Steve J.
Nothing! They were awesome!!
mary W.
More parking room for the UHaul would be nice. The parking lot was full, had to park on the street to go in and ask where to park the UHaul truck.
Bruce K.
Everything was perfect.
janine B.
Owner was 20 minutes late to check us out. The place was dirty and messy. He couldn't find the key for the truck. Our truck broke down on I94 and we sat for 3.5 hours waiting for repair. Truck needed to be towed and then put on a flatbed. Nightmare. Truck was picked up at my destination as it was undrivable.
patty G.
The service was very good.
Alex S.
The guy that helped me was really friendly and even warmed up the truck for me.
Joshua C.
Aaron was friendly, quick, and wasn't at all judgmental or condescending when I asked for some tips on driving trailers (it's been a few years since I've driven one).
Patrick M.
The owner is so nice. He answered any questions or concerns I had. I would recomend his serves too anyone.
Steve B.
The truck tires were bald when I left. I drove 1200 miles on bald tires and had no choice. I am lucky I made it to my destination. Someone should Make sure the tires have some tread on them! Worst experience I spent $2200 on my rental and for the first time I was glad I was forced to take out insurance. Will consider another company next move
Pat A.
Very helpful person.
Steve S.
Aaron was a very helpful and pleasant person,
CARLA D.
We were never told what time to return the truck. We received a call at 11 saying it was supposed to be returned by 10:30. We rushed it over within a half hour, and yet we were charged an entire extra day. I would like to dispute that extra charge.
Antonio V.
After hour drop off, cannot rate due to lack of interaction. Overall very easy process; very pleased.
RICKY R.
They were not open when I arrived to pick up my trailer. Note on door "Left at 2:30 and will be back by 4:00". I was not happy. I expect to be able to pickup my equipment during business hours.
Mary M.
The drop-off was quick and easy. Lincoln, NE has several locations from which to choose
AMANDA S.
Didn't have any interaction with this location. But easy to find.
Steven C.
The building inside needs to be cleaned, bathrooms repaired/cleaned. Better snow removal procedures.The staff was freindly and helpfull.
Rebecca M.
I reserved a trailer on line and when I got to the location in Lincoln Nebraska they did not have the equipment. They sent me to another location, that did not have the equipment. I ended up at Alice's and got a larger trailer than I needed and ended up leaving without the blankets I rented. The whole experience was a nightmare. Your on-line service is no good.
TEYANJULEE L.
I rented a trailer and had the trailer attached to my car at Alices. The person who attached it didn't do a good job because half way through my trip the chains broke because they were connected the wrong way. This caused stress on my vehicle and on my trip that could have been avoided had the attendant done a better job.
ETHAN P.
The staff at Alice's 66 station were professional, courteous and accommodating. Customer service was pinnacle there, and they made moving a more enjoyable experience.
LANCE F.
The individual at this gas station would not come out to inspect the truck until the gas station customers were through. It was busy and I didn't have time to wait that long. Afterward I found out I'd been charged $20 for gas. I put in $70 worth of gas after driving 86 miles so I don't think I shortchanged the fuel level. I was also charged $20 for cleaning. I'm not sure what needed cleaning either. I've learned an expensive lesson to wait until the rep inspects and signs off and I've learned never to use this location again.
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