Customer Reviews for Thiele & Sons Automotive
(U-Haul Neighborhood Dealer)

129 reviews

519 N Benton Dr   Sauk Rapids, MN 56379

(320) 227-6494

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2022 - 7/4/2022: Closed
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(320) 227-6494

519 N Benton Dr
Sauk Rapids, MN 56379

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2022 - 7/4/2022: Closed
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kiana H. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
3.0

They were closed during business hours.

JEREMY C. 
Rating:
5.0

Easy online pickup

Ken L. 
Rating:
1.0

Had us turning in the truck on a Sunday with little to no instructions ahead of time. Had no idea we needed to take a photo of our odometer, no-one was working at the garage that day, waited for over 15 minutes for someone to say go ahead and leave it there.

DARRELL B. 
Rating:
1.0

Customer did not leave a comment.

Xe V. 
Rating:
5.0

Customer did not leave a comment.

EUNGMIN K. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Noah B. 
Rating:
1.0

Provide the extra rental equipment with the truck rental.

Michael P. 
Rating:
5.0

The apps lite bit complicate

ali R. 
Rating:
5.0

Customer did not leave a comment.

Kieran H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

The provided pictures at pickup did not show the damage to the trailer, also the license plate light was out and needed to be replaced.

JUSTIN R. 
Rating:
2.0

Location was hard to find and little space was given for the truck. The app was unstable and made checking in the truck frustrating as there was no in person staff available.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Moses P. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Jonah E. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
4.0

Customer did not leave a comment.

Jonnie P. 
Rating:
5.0

Aaron was kind & very accommodating. I would HIGHLY recommend this Uhaul location over any others in the local area.

HOLLIE L. 
Rating:
5.0

Awesome customer service!!!

Victor G. 
Rating:
5.0

fast friendly service

david D. 
Rating:
5.0

Customer did not leave a comment.

Sophia H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

The person who checked the uhaul back in was friendly and welcoming.

Tara D. 
Rating:
4.0

Customer did not leave a comment.

Debra G. 
Rating:
3.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

tim K. 
Rating:
4.0

Great customer service. Not a lot of inventory at the location.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Jackie H. 
Rating:
3.0

Customer did not leave a comment.

Cara F. 
Rating:
3.0

I used the my mobile device to receive access to the truck. Both the customer service rep and the online video made the pick up process seem like it was fast and easy. It took about 40 minutes to complete the process. Over all the experience was good - it just took much longer than we had expected.

carie O. 
Rating:
5.0

We ended up at this location because the original UHaul place we worked with messed up our reservation. The original location was the St. Cloud, Mn location. They messed up the reservation and then has to find us a truck at the Sauk Rapids location. This worked out way better as the person we worked with was very friendly and very accommodating.

stephanie B. 
Rating:
4.0

We were treated very well at this location and were very happy with their service.

jim A. 
Rating:
5.0

Customer did not leave a comment.

Krystal H. 
Rating:
5.0

Staff very friendly and helpful. Easy drop off.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
2.0

We never ended us getting our deposit back. It seemed like there was little to no communication between the uhauls that we wen through. They told us to watch the mail for our deposit to be returned and have yet to receive anything.... again super disappointed but at this point, with it being our first time using uhaul both in Duluth and sauk rapids, lets just say I wasn't surprised....

shelby D. 
Rating:
5.0

Very cordial and helpful

PETER H. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Not one thing. They had our trailer pulled out, ready to go. Friendly, awsome, knowledgeable.

JOAN V. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Tom E. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
1.0

Owner was not there when I arrived. I had confirmed my pickup the day before and was told come at 10am. When I arrived there was note on door saying contact uhaul for rentals.

kyle T. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Parker R. 
Rating:
5.0

Keep the prices low, especially one way trips.

DAVE S. 
Rating:
3.0

Customer did not leave a comment.

Ray H. 
Rating:
3.0

We had to go to more than one place for. A reservation because the locations were closed with no neck out box when we arrived. Update your online system so the hour of op are correct for your dealers

Meaghan S. 
Rating:
5.0

Customer did not leave a comment.

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
2.0

The drop off location was not clean or inviting but the guy that helped us was fantastic. He was there an hour before they even opened and checked us in.

Carrie W. 
Rating:
5.0

Not much to add. It was a no- hassle rental. That's about all you can ask for.

TODD A. 
Rating:
3.0

Drop off location was unstaffed at time of drop off Sunday evening, which was fine; only indication that it was a U haul location was one other U haul trailer on the lot. The location served our purpose fine for a simple drop off, but was nothing like our pickup location.

Shannon K. 
Rating:
4.0

N/A

Camille E. 
Rating:
4.0

Customer did not leave a comment.

laurel K. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Very convenient and worked out better than I had hoped.

Drew E. 
Rating:
5.0

why are there no jacks on trailer, it is hard to disconnect without one?

Brad F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Nothing! They were awesome!!

Steve J. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
4.0

Customer did not leave a comment.

DAVE S. 
Rating:
5.0

Customer did not leave a comment.

TANYA E. 
Rating:
4.0

Customer did not leave a comment.

Jamie P. 
Rating:
4.0

Customer did not leave a comment.

juan K. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
2.0

More parking room for the UHaul would be nice. The parking lot was full, had to park on the street to go in and ask where to park the UHaul truck.

mary W. 
Rating:
5.0

Everything was perfect.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Lauren J. 
Rating:
1.0

Owner was 20 minutes late to check us out. The place was dirty and messy. He couldn't find the key for the truck. Our truck broke down on I94 and we sat for 3.5 hours waiting for repair. Truck needed to be towed and then put on a flatbed. Nightmare. Truck was picked up at my destination as it was undrivable.

janine B. 
Rating:
3.0

The service was very good.

patty G. 
Rating:
4.0

The guy that helped me was really friendly and even warmed up the truck for me.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Allan I. 
Rating:
5.0

Aaron was friendly, quick, and wasn't at all judgmental or condescending when I asked for some tips on driving trailers (it's been a few years since I've driven one).

Joshua C. 
Rating:
3.0

Customer did not leave a comment.

Larry J. 
Rating:
3.0

Customer did not leave a comment.

wendy K. 
Rating:
3.0

Customer did not leave a comment.

Wendy K. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

The owner is so nice. He answered any questions or concerns I had. I would recomend his serves too anyone.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Ali Hussain H. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
1.0

The truck tires were bald when I left. I drove 1200 miles on bald tires and had no choice. I am lucky I made it to my destination. Someone should Make sure the tires have some tread on them! Worst experience I spent $2200 on my rental and for the first time I was glad I was forced to take out insurance. Will consider another company next move

Steve B. 
Rating:
3.0

Customer did not leave a comment.

joel W. 
Rating:
5.0

Very helpful person.

Pat A. 
Rating:
5.0

Customer did not leave a comment.

KIM Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Aaron was a very helpful and pleasant person,

Steve S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
4.0

We were never told what time to return the truck. We received a call at 11 saying it was supposed to be returned by 10:30. We rushed it over within a half hour, and yet we were charged an entire extra day. I would like to dispute that extra charge.

CARLA D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
No reviews have been submitted for this location.

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