Take pride in your work. Definitely did not show by the looks of the truck I had to drive 40+ miles to pick up then drive it back to the original starting point because somebody from uhaul screwed me over.Shawn A.
Customer Reviews for Thomsen Oil Corp
(U-Haul Neighborhood Dealer)
Hastings, NE 68901
(East on of Hastings on HWY 6 Gas Station on the South Side of the HWY)
Services at this Location:
- Mon-Fri: 8:30 am - 5 pm
- Sat: 8:30 am - 1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had requested a truck in Grand Island< Ne...was told I had to drive to Hastings when I went to pick up the truck, I was not given any notification that the pickup spot had been changed!Mark S.
Customer did not leave a comment.TREVOR S.
Customer did not leave a comment.Dan K.
The staff went above and beyond by contacting us when they found my lost phone. Very courteous and helpful staff.Michael B.
Customer did not leave a comment.David A.
Very helpfulPAUL B.
Truck was a local use truck, making it very hard to use over the road. No cruise control meant a more difficult drive.SAMARIA S.
I had the truck reserved for Grand Island and prepaid. They called me and said they don't have a truck for me and made me drive 30 miles to Hastings to pick it up. that's BS.Kenneth P.
Customer did not leave a comment.LORIE D.
Customer did not leave a comment.Joyce G.
Customer did not leave a comment.Kimberly K.
Customer did not leave a comment.Wellington S.
Customer did not leave a comment.JoAnn K.
Customer did not leave a comment.C.l W.
Customer did not leave a comment.Brandon T.
Very good customer service. I checked my truck in online and the computer billed me for an extra day. I contested the charge and they corrected it online but the guys from Thomsen Oil called and followed up to make sure my Bill was correct.Jamy S.
Customer did not leave a comment.Curtis S.
After the original mixup was figured out and my account was credited everything was fine. That's the only reason for the AVERAGE on the first question.Jill K.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.VICTOR S.
When I got in the truck the headliner was hanging down , had to use visor to prop it up to see. Knob on window fell off in my hand when I tried to roll down the window. Had to drive it 40 miles and it was the toughest ride I've ever been on. One of the inside passenger tires was completely bald! And flat. Driving it back was even worse. My son followed us and said it didnt drive straight. He ad his phone out to dial 911, because it was leaning so bad. (The truck wasn't full and it was loaded evenly. When we took it back I told the guy the truck was horrible and it was a death trap, he walked off! He let another man finish and check us in. Horrible! I hope it is serviced and no one is killed driving itJoseph P.
Customer did not leave a comment.cecil K.
Update the phone number and hours you have for Thompson Oil on your website, it it incorrect.Dennis C.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Rob O.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Larry D.
No improvement needed. Great service. Thank you!Nicole A.
Customer did not leave a comment.Ashley W.
This is the first time renting a small enclosed trailer and everything went very wee with the whole experienceSharon K.
Service excellent. Uhaul nice. ThanksAndrea R.
Again everything was great!cindy C.
Customer did not leave a comment.brad B.
Make sure the trucks are in well repair, make sure the location discloses that you won't get your rental for 24 hours, and maybe check the vehicles for cleanliness.Maili K.
I certainly appreciated the guys at Thomsen Oil in Hastings, NE working beyond the call of duty to find me a truck, and for working out an affordable price for the rental. Great service!Byron J.
Customer did not leave a comment.Steve C.
Possibly put shocks or springs on the tow dollies. It would help when they are empty and the roads have pot holes everywhere.Timothy K.
Customer did not leave a comment.Autum C.
Customer did not leave a comment.tim W.
Everything was great friendly and helpful staffVincent M.
Customer did not leave a comment.Chad T.
Customer did not leave a comment.Colleen K.
Customer did not leave a comment.Ricky M.
The only negitive was i wasn't told that the truck's speed had a governor. Customers should be told.Jeremy D.
Customer did not leave a comment.Heather R.
Customer did not leave a comment.RICK H.
Easy to drop off.Gerald H.
Customer did not leave a comment.Tarsala M.
Estuvo todo bien Servicios rapidojoel M.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.John H.
Customer did not leave a comment.Byron J.
Friendly and great to work with!Cary D.
You did everything very well i was very happykevin F.
Customer did not leave a comment.Brian G.
Drop off was after hoursMark C.
I had preordered my truck and trailer the week before I was to leave. Then was called and informed that what I had ordered was not going to be available. Then when I went to Hastings I still didn't even get what I had ordered and on top of that had to again pay $2500 to get a truck and trailer after I had just paid $2500 a week prior.jesus R.
Customer did not leave a comment.Ericka W.
Customer did not leave a comment.Kelly A.
Customer did not leave a comment.Lyle K.
Customer did not leave a comment.Matthew B.
The man who helped me was very professional, polite, and efficient. I wish I knew his name, but he clearly stopped working on something else to come attend to the customer.Aaron P.
Customer did not leave a comment.William H.
Great service!!JEREMIAS G.
Customer did not leave a comment.Xuanni W.
Customer did not leave a comment.Brennan S.
Customer did not leave a comment.Gordon H.
Todd found us a 26' UHaul on very short notice. Five star service. Thank you, Todd and the UHaul team.Douglas S.
Assume experience very painless!Kevin L.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.LISa K.
Customer did not leave a comment.Katherine K.
Customer did not leave a comment.Margaret H.
Customer did not leave a comment.Angela C.
When someone rents a truck tell them how important it is that it gets returned the next day on time. That was our problem but when I rented the truck I was never encouraged to return it on time. The person barely mentioned a drop off time.Elizabeth P.
Customer did not leave a comment.tammy S.
Great customer service!Steven M.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.jason S.
Customer did not leave a comment.Jeremiah H.
Customer did not leave a comment.LISA S.
Customer did not leave a comment.sheila P.
Customer did not leave a comment.Mark S.
Truck had no power acted like it was cutting outdan H.
Customer did not leave a comment.tony B.
Customer did not leave a comment.Jacob G.
I was asked when I would be done with it by a location in the city I was moving to 2 hours after I picked it up. I They called 2 more times within the next 18 hours. I paid for 2 days at $220 + gas. Moving is stressful enough. Your customers and equipment are not my issue when I paid for my time. I was given a 15ft truck not a 10 as reserved, the dolly was not in there I had to go back across town to get it, and I returned the truck with 3/4 of a tank of gas, not the 1/4 that was required without so much as any kind of refund on the gas or a thank you. I also refused to take it to the location that had been calling me. I will avoid using uhaul in the future if it's an option. I paid for $70 worth of gas and only used 1/3. I'm seriously a happy customer. Hopefully it's the first and last time I need this service.tracy B.
Customer did not leave a comment.mike C.
Good guys running this outfit!William H.
They were closed when I dropped the trailer. Easy to find location with what seemed like a vacant spot waiting for me to back in and drop off. No problems whatever.gerry B.
The 2 gentleman who helped us were wonderful to work with. After getting through the paperwork, they helped us hook up, made sure everything was working properly, explained how worked, where/how to return it. Would definitely use them again if needed and recommend to others.Kathleen S.
Customer did not leave a comment.Samantha K.
Customer did not leave a comment.Joel V.
Very polite, helpful, timely, and informative.Cindy R.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.brittany J.
The owner was very helpful!Cheryl N.
Very helpful and concerned for good experienceTimothy E.
Customer did not leave a comment.Dave J.