The agent got busy helping fuel clients and didn't fully check the vehicle with me didn't open truck to confirm dolly I wanted a hand truck not a furniture dolly. Truck cabin was dirty so I cleaned it very well before I returned it even armoralled the dash found a piece of old fried chicken in the heater vents.Claire P.
Customer Reviews for Thomsen Oil Corp
(U-Haul Neighborhood Dealer)
Hastings, NE 68901
(East on of Hastings on HWY 6 Gas Station on the South Side of the HWY)
Services at this Location:
- Mon-Fri: 8:30 am - 5 pm
- Sat: 8:30 am - 1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Double authorize the card cause he had no clue what he was doing. Very very slowValda M.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.John R.
Nothing exceptional serviceJohn Q.
Customer did not leave a comment.Patrick H.
Let them know when there is a truck available.Kevin H.
Customer did not leave a comment.Jeffrey K.
Truck had starting issues ac did not workDavid C.
Customer did not leave a comment.John K.
Great friendly staff. HelpfulGreg B.
One tire needs replacedAnnette P.
Truck wasn't ready for an hour after scheduled time but I was charged for the full time. Clerk was nice but did not know how to use computer which caused further delay. Prepaid for blankets but was told at pick up they weren't available. Just before drop off, couldn't access info about how much fuel needed to be in tank. Link had expired.Ellen E.
The equipment was clean, but the check engine light was on and the drive cabin leaked water when it was raining.Katie O.
Customer did not leave a comment.Colton K.
Customer did not leave a comment.Jake Y.
Very easy to work with and friendly. Would recommend and use againSteven A.
Would use again! ThanksDan C.
Actually refund the difference of the $100 required deposit when total bill is below that.Jessica D.
Customer did not leave a comment.Randy J.
Nothing that I can think of, my experience went well!ERIC B.
The older gent renting us our trailer was just sweet as could be. Very helpful so polite.Karen P.
Customer did not leave a comment.Russ R.
Customer did not leave a comment.BRITNEE V.
Have a way of checking your vehicle in after hours on the weekends when most places aren't open on Sundays you get charged 2 additional days plus milage for having to drive it to the nearest uhaul station for pick-up and return. Won't be using uhaul in the near futureTrevor G.
The contact person at Thomsen Oil was personable, knowledgeable and knew the process resulting in a time efficient vehicle pickup. However, I do feel the customer (myself) had to make more concessions in the process than UHaul. A couple days before the rental period I was advised that no truck was available in Grand Island but one was in Hastings, NE. This meant extra driving to the pick up location and use of time on my 1-day rental driving to the original destination where the move was to occur. I did appreciate the extra miles allowance (35-miles). On arrival on Saturday in Hastings, I was then advised that there was no appliance cart and the only access to one would be just if one came in on a prior rental. This item was paid for and listed on my original document. I was offered a 2-wheel chart which was not an appliance cart. At time of pick up, I was not charged for the appliance cart. I had to make other arrangements to mover load and unload the appliances. I just felt the customer was making more concessions than the UHaul company was doing as the extra mileage was granted to make up the miles from Hastings to Grand Island. To promote the UHaul name to others, I'm left with little other than what I shared. I would have been appreciated to know a cart was not available before getting the truck on Saturday morning. Thank you for reviewing my comments. Commitment to customer service says a lot about a company. Steven WoodsideSteven W.
Hours openMichael C.
Customer did not leave a comment.dennis V.
Customer did not leave a comment.Edgar P.
Customer did not leave a comment.Trevor R.
Nothing everything was perfectTracy C.
Customer did not leave a comment.anthony M.
The steering on the vehicle was complicated to keep on the road. Not sure if the steering was the problem or the alignment. I hope you check it. That was hard to control.tammy W.
When I called in to reserve the truck, I wasn't told there would be a charge for mileage, especially at $.99 a mile. Then when I was checking out, he couldn't get the computer to accept what I had rented. It took forever. Now looking at the receipt, I noticed he charged me for 2 utility dolly's and I only rented one and one appliance dolly. I wanted 10 furniture pads, but he only had 2, so he charged me for one. So with the extra mileage charge and dolly charge, I paid about 2 1/2 times more than what I had expected. I thought my bill would be around $66.95, but it ended up being $156.54. I was not a happy camper.Debbie H.
Very quick checkout, and great customer service. Friendly staff also helped the transaction go smoothly.Edward K.
Customer did not leave a comment.Stephanie K.
Customer did not leave a comment.Patrick S.
Quick and friendly service!Ashley G.
Take pride in your work. Definitely did not show by the looks of the truck I had to drive 40+ miles to pick up then drive it back to the original starting point because somebody from uhaul screwed me over.Shawn A.
I had requested a truck in Grand Island< Ne...was told I had to drive to Hastings when I went to pick up the truck, I was not given any notification that the pickup spot had been changed!Mark S.
Customer did not leave a comment.TREVOR S.
Customer did not leave a comment.Dan K.
The staff went above and beyond by contacting us when they found my lost phone. Very courteous and helpful staff.Michael B.
Customer did not leave a comment.David A.
Very helpfulPAUL B.
Truck was a local use truck, making it very hard to use over the road. No cruise control meant a more difficult drive.SAMARIA S.
I had the truck reserved for Grand Island and prepaid. They called me and said they don't have a truck for me and made me drive 30 miles to Hastings to pick it up. that's BS.Kenneth P.
Customer did not leave a comment.LORIE D.
Customer did not leave a comment.Joyce G.
Customer did not leave a comment.Kimberly K.
Customer did not leave a comment.Wellington S.
Customer did not leave a comment.JoAnn K.
Customer did not leave a comment.C.l W.
Customer did not leave a comment.Brandon T.
Very good customer service. I checked my truck in online and the computer billed me for an extra day. I contested the charge and they corrected it online but the guys from Thomsen Oil called and followed up to make sure my Bill was correct.Jamy S.
Customer did not leave a comment.Curtis S.
After the original mixup was figured out and my account was credited everything was fine. That's the only reason for the AVERAGE on the first question.Jill K.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.VICTOR S.
When I got in the truck the headliner was hanging down , had to use visor to prop it up to see. Knob on window fell off in my hand when I tried to roll down the window. Had to drive it 40 miles and it was the toughest ride I've ever been on. One of the inside passenger tires was completely bald! And flat. Driving it back was even worse. My son followed us and said it didnt drive straight. He ad his phone out to dial 911, because it was leaning so bad. (The truck wasn't full and it was loaded evenly. When we took it back I told the guy the truck was horrible and it was a death trap, he walked off! He let another man finish and check us in. Horrible! I hope it is serviced and no one is killed driving itJoseph P.
Customer did not leave a comment.cecil K.
Update the phone number and hours you have for Thompson Oil on your website, it it incorrect.Dennis C.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Rob O.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Larry D.
No improvement needed. Great service. Thank you!Nicole A.
Customer did not leave a comment.Ashley W.
This is the first time renting a small enclosed trailer and everything went very wee with the whole experienceSharon K.
Service excellent. Uhaul nice. ThanksAndrea R.
Again everything was great!cindy C.
Customer did not leave a comment.brad B.
Make sure the trucks are in well repair, make sure the location discloses that you won't get your rental for 24 hours, and maybe check the vehicles for cleanliness.Maili K.
I certainly appreciated the guys at Thomsen Oil in Hastings, NE working beyond the call of duty to find me a truck, and for working out an affordable price for the rental. Great service!Byron J.
Customer did not leave a comment.Steve C.
Possibly put shocks or springs on the tow dollies. It would help when they are empty and the roads have pot holes everywhere.Timothy K.
Customer did not leave a comment.Autum C.
Customer did not leave a comment.tim W.
Everything was great friendly and helpful staffVincent M.
Customer did not leave a comment.Chad T.
Customer did not leave a comment.Colleen K.
Customer did not leave a comment.Ricky M.
The only negitive was i wasn't told that the truck's speed had a governor. Customers should be told.Jeremy D.
Customer did not leave a comment.Heather R.
Customer did not leave a comment.RICK H.
Easy to drop off.Gerald H.
Customer did not leave a comment.Tarsala M.
Estuvo todo bien Servicios rapidojoel M.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.John H.
Customer did not leave a comment.Byron J.
Friendly and great to work with!Cary D.
You did everything very well i was very happykevin F.
Customer did not leave a comment.Brian G.
Drop off was after hoursMark C.
I had preordered my truck and trailer the week before I was to leave. Then was called and informed that what I had ordered was not going to be available. Then when I went to Hastings I still didn't even get what I had ordered and on top of that had to again pay $2500 to get a truck and trailer after I had just paid $2500 a week prior.jesus R.
Customer did not leave a comment.Ericka W.
Customer did not leave a comment.Kelly A.
Customer did not leave a comment.Lyle K.
Customer did not leave a comment.Matthew B.