Customer Reviews for Thoroughbred Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Thoroughbred Hardware

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STEVE P. on

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RAMON S. on

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Great Service

Thomas O. on

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super helpful and friendly.. made the rental easy and seamless..thanks Marilyn and Vanessa

ERIC S. on

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Mark M. on

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The fuel level may have been a few gallons short when I returned it. But they said it was at 1/8 a tank instead of 3/8. They charged me for the wrong fuel level. Will NOT rent here again

chris H. on

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GERALD H. on

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I've dropped off there in the past and each time was Excellent.

ADRIAN C. on

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I had no problem, everything went well.

David B. on

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Our original pick up location was changed and we were not notified. Found out when we went to original location to pick up trailer. Very inconvenient. This U-Haul experience was very disappointing.

THOMAS R. on

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William D. on

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Elizabeth M. on

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The owner Marilyn was very rude and charged me stating that the truck was dirty when in fact it wasn't. Pictures were uploaded and Jennifer over at 1-800 GO Uhaul confirmed that the truck in fact was clean. I am waiting on a refund back to my card.

joeseph C. on

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Anthony K. on

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RICH E. on

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These folks go to great lengths to help.

Keith B. on

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RAMON S. on

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Thank you

anthony D. on

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the rental trailer was not at the location that I was to pick it up ,and I was told I had 48 hours to turn it in but was charged $21 extra at 48 hr drop off site .

TONY C. on

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At this location, nothing. Thanks

Arley E. on

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RICH E. on

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JACK L. on

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SCOTT A. on

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You full the truck up then they still charge you for two gallons even if it is full poor attitudes they can’t even give a print out of your bill...

JOVAN W. on

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I tried to submit photos of the inside of my rental on the inspection but it would only submit if I approved the item. The check engine light was on in the truck but it ran well and the store manager said that it had already been checked out.

Clyde T. on

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Staff was excellent and experienced including the owner’s young daughter who unhooked the car and tow dolly as if she were an older person.

Shorna S. on

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It was closed no one to check when u drop off

Glenn G. on

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Glenn G. on

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Excellent place to drop off units. Very handy and perfectly located.

Glenn G. on

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Stan W. on

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KELLY K. on

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JEAN C. on

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Excellent

JOSEPH C. on

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N/A

RAMON S. on

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Great Service

MOISES S. on

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RAMON S. on

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Thank you.

Elaine G. on

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Great pickup point !! The owner is awesome!

DONALD W. on

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Extremely professional and very, very, helpful. Best people ever !

William K. on

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The woman at this location could not have been nicer.

RAMON S. on

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Thank you

rivera S. on

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Greg W. on

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mike C. on

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josre G. on

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nice persom

Rick M. on

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Excellent customer service. First time ay this store. I will return for other needs.

john H. on

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Irma P. on

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jack S. on

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LONNIE K. on

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Very well satisfied

Richard R. on

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Needed a truck to move a washer and dryer. $19.95. My total bill for 3 hrs and 60 miles came to $61+ it included milage and insurance, it cost me $6.00 to fill the tank. Now I sat back and think, $66 to rent the truck. I could have hired someone for $50. Next time I will hire it out. too much money for short trip

jhoel M. on

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Stevie F. on

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Audrea R. on

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JAMES H. on

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RAMON S. on

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Thank you

Brian Y. on

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Randall H. on

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Roger C. on

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wayne L. on

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The best

CLARK M. on

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This is an old fashioned, congested hardware store. Equipment rentals are not their core business. Staff was however very helpful

Ann H. on

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WADE C. on

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vincent G. on

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Nisvany S. on

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Christopher S. on

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MARCIA B. on

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joe D. on

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Jonathan L. on

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Marisol S. on

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Great costumer service

RAMON S. on

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Thanks

Paul B. on

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George B. on

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Did not have certificate for free month of storage rental, drop off place in North Carolina was closed. Contacted Uhaul customer service about the certificate and they were completely useless.

Michael H. on

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Do what you did for me...the best U-Haul dealer i have ever been to...spectacular service.

Chris S. on

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Brenda L. on

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James H. on

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The trailer was turned in clean. There was nothing moved that would dirty it, and I swept it out before return. I was charged $15 cleaning fee. This location basically stole that money from me.

Jodi-ann R. on

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Joshua D. on

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Jose T. on

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valentin C. on

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GERALD H. on

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George B. on

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David D. on

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JAMIE H. on

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The lady that runs the place shouldn't be working in customer service. She tried to make it very difficult to return the trailer. Glad I got a hold of someone at the 800 number to help. Lost probably an hour just trying to return it. Never using this location again, or doing any business at her store.

Daniel S. on

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Leslie Z. on

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billy G. on

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JERRY H. on

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GERESHA G. on

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Terrible experience that's all I'll say so unprofessional and unorganized I'll be going to penske from now on

jessica F. on

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Rented a 15 foot truck, but was told on pick up that they only had 26 foot trucks left. Noticed oil light was on as I was leaving. Uhaul rep reset oil light. To improve service I would definitely let renters of equipment know that they might not get the truck they rented in advance. This is dangerous because I was not prepared to drive this length vehicle and I also assume fuel charges are higher for larger trucks.

JANE J. on

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LORI T. on

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could not think of anything I would change, thank you, you guys was very helpful when we needed you, thank you, Great Job.

Nicole R. on

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They claimed to not have my reservation in their system. I rented a 15ft truck and an auto transport trailer. They only had one transport trailer and had rented it to someone else. In turn we had to drive across town to pick up an auto trailer from another location. While they gave us 50 extra miles it didn’t make up for the fact that it took 2 hours between both locations which was beyond aggravating.

SILVIA D. on

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The lady was very nice but letting a child wait on me and had to tell her twice that I didn’t want a child waiting on me

CHARLES R. on

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clifford J. on

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Have your people really check the fluids not just say they are done and they are not

jon S. on

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This location was fine, but u-haul truck rental will never get my business again. Considering I reserved a 10' Foot truck in dunnellon and ended up being "upgraded" to a 15' truck another 25 minutes away in ocala, which I now needed to purchase insurance for the vehicle as it was over my regular instance coverage weight limit, it was mostly a bait and switch. When talking to customer service they did not care and were very indifferent about it. Considering I had a reservation with budget for less money and a 16' truck originally, it pissed me off even more. Throw in the fact a 15' truck with uhaul is just a 12' with the attic, another descriptive practice. Couple that with the extra$50 in gas I had to spend because of all these inconveniences and changes, yea f@#k uhaul. Never again. Have rented 5 budget trucks in 7 years, never had an issue and when they didn't have my truck, they brought one into the location I reserved from another site ahead of time, didn't put the onus on me and my wallet.

ashmand B. on

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Add Laborers.

Deborah B. on

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FRANCIS L. on

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