Customer Reviews for Thriftee Self Storage
(U-Haul Neighborhood Dealer)

1142 reviews

1717 N Glendale Bl   Los Angeles, CA 90026
(No customer parking)

(323) 662-9973

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 12 pm

Services at this Location:

Contact Us

(323) 662-9973

1717 N Glendale Bl
Los Angeles, CA 90026
(No customer parking)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly, courteous and competent. One of the best U-Haul experiences I have had.

SAM K. 
Rating:
5.0

The truck was ready as scheduled and in excellent condition. The people are knowledgeable, efficient and friendly. Would drive out of my way to rent from this location again!

DAVID C. 
Rating:
3.0

We did mobile dropoff after hours.

HORACIO U. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

ARMAN S. 
Rating:
5.0

Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone

Amihan A.  |  Overall Experience 
Rating:
5.0

Very good service, clear terms of usage. Friendly and professional.

Rodolfo B. 
Rating:
5.0

Customer did not leave a comment.

Boaz H. 
Rating:
3.0

You didn't keep your promise, you over charged my credit card, for this and that however I know I kept the truck longer then expected

ALEJANDRO M. 
Rating:
5.0

The cargo van I rented had a sliding door that required additional pressure to fully close, this could end up being unsafe for someone not familiar with the equipment.

Madeleine M. 
Rating:
5.0

Customer did not leave a comment.

Blake G. 
Rating:
5.0

It was all good

ROBERT L. 
Rating:
5.0

This was the best Uhaul experience I've ever had - amazing customer service. Thank you! Send them a big budget to update their location, they have such amazing potential and I think Uhaul could totally make a historic location out of this place (it used to be a movie studio back in the silent film era).

EVAN O. 
Rating:
5.0

Customer did not leave a comment.

CHAZ Y. 
Rating:
5.0

Customer did not leave a comment.

Tessa W. 
Rating:
5.0

Customer did not leave a comment.

Jason Kim R. 
Rating:
4.0

Customer did not leave a comment.

Madeleine M. 
Rating:
5.0

This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.

SHALISHA S.  |  Overall Experience 
Rating:
5.0

The van was well maintained, not exactly clean (see below) but fine for what I needed/expected. There were fast food wrappers and drinks in the passenger side door pockets

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Jamil B. 
Rating:
5.0

the staff here is amazing.

ROBERT W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Yoon L. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

The location manager at this site was very nice and attentive. Very easy transaction.

James E. 
Rating:
3.0

Customer did not leave a comment.

Jared H. 
Rating:
3.0

Very narrow parking area off a very busy street, quite challenging to maneuver a big vehicle into or out of the business.

David Britt B. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Easy drop off!

Carlos A. 
Rating:
5.0

Excellent service

ISABEL O. 
Rating:
5.0

Smooth transaction. Very helpful staff.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin N. 
Rating:
5.0

Staff was so helpful, friendly and quick to assist in anything I needed. They were also ready to answer any questions I had about the process. I would definitely come back to them again. Thank you guys for helping to make my move a smooth process from start to finish.

Mariano L. 
Rating:
5.0

Both employees I interacted with were very friendly, courteous and informative. Would definitely return! Had a great experience

ANA Y. 
Rating:
5.0

nothing needs improving

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Yuka M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Wasn't sure where to leave the truck

David E. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
3.0

Almost could not get the truck into a spot because of the way that someone else parked their truck. Signage or marks telling people where to stay clear of would be helpful

Danielle D. 
Rating:
5.0

Excellent customer service. Felipe, Sonia and the young man are always on top of business to satisfy our needs.

ISABEL O. 
Rating:
1.0

They over charged my credit card and did not want to discus this at all !!! If they do the same to everyone that's a good racket they have going on!!

Daniel F. 
Rating:
5.0

The person who checked me in was amazing. Everything was easy breezy. Thank you!

Vanessa C. 
Rating:
5.0

N/A

Grace H. 
Rating:
5.0

Superior and friendly customer service! Gold standard of how to do it w uhaul!!!

Joan H. 
Rating:
5.0

Overall, very easy experience. Everyone is super friendly and helpful, equipment was easy to deal with. Thank you so much for correcting the extra charges on my receipt as well.

Joseph C. 
Rating:
5.0

It would be nice if there was a way to drop off the truck with the dolly during after hours, in which I did not have to put the dolly into the front cab. It was big and heavy and difficult to place on the seats. That's my only complaint otherwise everything was great!

Dagart A. 
Rating:
5.0

nothing everything was great

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Houston H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Both sites were great. No need for improvement.

Quoc T. 
Rating:
5.0

Nice owners too

Dana C. 
Rating:
5.0

N/A

Jeff M. 
Rating:
1.0

Bad service. Zero professional. They call me a week later after turn in the trk to tell me they are going to charge me more for millage. It doesn't make sense to me.

Giovanny L. 
Rating:
4.0

Parking outside is a little tough and tight

Uneal G. 
Rating:
5.0

Customer did not leave a comment.

jeffrey W. 
Rating:
5.0

Great employees. Fast, friendly

john L. 
Rating:
1.0

Price was not properly explained before rental. I will go to HomeDepot from now on.

Kaitlyn S. 
Rating:
3.0

The ramp was damaged already when I received it. The movers and myself noticed that it fell down on the street when it was pulled out all the way. It's supposed to lock in place.

Ronaldo G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Everything went smoothly and exceeded my expectations!

Robert S. 
Rating:
5.0

Great experience overall

Matthias G. 
Rating:
5.0

Fantastic location. Staff offered great customer service! They sure helped in making my move go smoothly. Thank you, Sonja.

julie W. 
Rating:
5.0

Customer did not leave a comment.

manuel R. 
Rating:
5.0

Awesome

pamela C. 
Rating:
5.0

Always professional and ready to help.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Ira A. 
Rating:
5.0

Top notch in every way.

RALPH B. 
Rating:
3.0

Rep was very nice and helpful

Alexandra H. 
Rating:
5.0

Nothing to improve. Everyone was so nice and friendly. The van was spotless and new. I will recommend others to rent here!

Krista M. 
Rating:
5.0

Very friendly family owned and operated UHaul. Adrian, the son came along to help me move a few items in my neighborhood and he was a complete gentleman and very helpful.

Tracy R. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Thanks for the smooth sailing

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Sana A. 
Rating:
5.0

It took me 2 hrs and 3 locations to get me a truck that I reserved 3 days before.My reservation was confirmed but was not a truck available in 2 locations.I was offered a $ 50.00 credit for this problem,by the management .No communication from the main office to the stores.

Andreas P. 
Rating:
4.0

Customer did not leave a comment.

Brooks B. 
Rating:
5.0

Customer did not leave a comment.

Hortense L. 
Rating:
4.0

The wood boards that are inside the van are not very sturdy. These are boards that appear to be screwed into the van but we were moving a table and were afraid to tie anything to them -- there were steel panels and hooks so it was fine, but the wood seemed to be precariously attached with any pressure from tying at all.

Patrick Scott B. 
Rating:
1.0

poor customer service

anastasiya M. 
Rating:
5.0

The individual at the front desk was super helpful and very friendly! He actually told me that, in the future, I shouldn't check in and pick up the vehicle through the website; instead, I should come into the office, say hi, and chat :)

William S. 
Rating:
5.0

i always like them. they're nice and helpful.

carson G. 
Rating:
5.0

Customer did not leave a comment.

Marisol S. 
Rating:
5.0

Customer did not leave a comment.

Joanna K. 
Rating:
5.0

Thriftee Self Storage is consistent and professional. Excellent service

Evan T. 
Rating:
5.0

BEST PLACE TO RENT UHAUL . GUARANTEED

ALFONSO S. 
Rating:
4.0

Customer did not leave a comment.

QUEENA D. 
Rating:
3.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

The employees were incredibly kind and helpful!

Robert S. 
Rating:
5.0

Very professional, nice and accommodating. I will always go here to rent for my future moving.

Cassandra M. 
Rating:
5.0

This is my second time renting a truck from Thriftee and it's always wonderful and the team is so nice! Thank you!

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

Lilia L. 
Rating:
5.0

Best customer service out there!

Jorin B. 
Rating:
1.0

I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.

jacob S.  |  Reservation 
Rating:
4.0

The only thing that kept me from giving it 5 stars, is the parking situation. but this is just from the lack of space in the territory. Besides that, the guy in charge was so helpful and nice. I would definitely go to this location, just because of the awesome vibes of the employees.

Jessica S. 
Rating:
5.0

We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.

Michael B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Shobhit G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
3.0

The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.

TIFFANI C.  |  Reservation 
Rating:
5.0

A no-hassle experience each time!

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Yes

Truman K.  |  Reservation 
Rating:
5.0

Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.

Stephanie S.  |  Reservation 
Rating:
3.0

Prices were pretty low, but too far from my location

Hanah C.  |  Reservation 
Rating:
5.0

Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Thank you!

Megan C.  |  Reservation 
Rating:
5.0

Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!

Karen L.  |  Reservation 
Rating:
5.0

As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.

Stephanie S.  |  Reservation 
Rating:
5.0

I did not utilize the storage unit

tanai c.  |  Reservation 
Rating:
2.0

I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.

Rebecca T.  |  Reservation 
Rating:
5.0

I did not use unit but the process for reserving the unit was smooth.

Stephanie L.  |  Reservation 
Rating:
5.0

Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.

Nikita G.  |  Overall Experience 
Rating:
3.0

Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.

damon f.  |  Reservation 
Rating:
4.0

Sonya was unbelievably helpful!

Andre T.  |  Reservation 
Rating:
4.0

The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space

Thomas T.  |  Reservation 
Rating:
4.0

Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases

ELLIOTT D.  |  First Impressions 
No reviews have been submitted for this location.

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