Customer Reviews for Thrifty Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Thrifty Storage

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Tim M. on

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Super friendly and helped me out with getting the right storage unit to accommodate my needs! Thank you!

Allen H. on

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Representative was rude and unhelpful. The Truck was missing the dolly that was requested during reservation. I had to drive to another U-Haul representative to get a dolly. The truck had under 1/4 tank of fuel. Truck Container was dirty, had a spilt sticky substance in 2 large spots, and also had broken glass near the cargo door.

Kaitlyn M. on

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Customer service sucked.

Todd C. on

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Customer did not leave a comment.

Matthew S. on

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Customer did not leave a comment.

Robert P. on

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Didn’t have my dolly, staff not helpful at all, parking a nightmare.

micheal S. on

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Customer did not leave a comment.

larry R. on

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The truck was ready for me, however, it was obvious that there was only one person in the office. She had other customers when I arrived (which is good). Once she put my information in the system, I was handed a key and pointed to the lot where the truck was parked.The vehicle was clean and ready to go, and I got what I needed.

Dey S. on

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The manager was rude and impatient.

jordan W. on

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I’m usually not one to leave bad reviews, and I don’t know whose “fault” this was, but once we got to the location they had double booked our truck and the lady who did my rental “upgraded” me to a much larger truck, which I assumed would be rented for the same price as the smaller one. It wasn’t. I was charged for the larger vehicle I didn’t reserve. That’s fine, I’m not one to get upset over $5. She was obviously very sick, too sick to be working, so I let it go. Then when I got into the truck, the gas was below 1/8th tank. She wrote me down for 1/8 full. When I returned the truck with the same amount of gas, I didn’t notice I was being charged another $30 for fuel that I had not only replaced, but filled higher. It was too late to dispute by that time, but I gotta say, overall I would not put my customers through the unprofessionalism we experienced through this rental.

Christopher M. on

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The truck was really naste. It had back stuff all in the back. And we were moving furniture. The inside had cigarette ashes in the cab.

Alec F. on

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I received my vehicle with standing water and broken glass in the storage area. The cabin reeked of cigarette smoke and had sand all over the floors and seats. I spent 3 hours mopping and cleaning mud, glass, and water from the back before being able to move my belongings that included mattresses and furniture.

Chris M. on

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Terrible service. Didn't receive truck at scheduled time. Didn't receive gas tank amount as indicated in the contract (was at a quarter of a tank and not a half of a tank). Didn't get a walkthrough of the vehicle with the vendor (no pictures no nothing). Return time indicated incorrectly. Charged an extra 100 miles (263 miles) even though my round trip was around 150 miles....not 263. Fucking terrible. UHAUL dropped the ball on people in the panhandle who just went through one of the worst hurricanes ever. Had to drive 2 hours just to get the vehicle since no others were available in the region, then get double charged, as well as charged for an additional 100 miles. I will be letting everyone I know how bad this incident was.

Dennis G. on

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The young lady at the check-in station was SUPERB !!! She was extremely friendly, sincere, and just plain NICE !!! Thank you !!! Dennis

Andrew A. on

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The A/C didn’t work at all. It was a miserable drive.

nathan H. on

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The entire experience was horrible. We will be discussing our uhaul experience with customer service as soon as possible.

Roland R. on

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Customer did not leave a comment.