Customer Reviews for Thrifty Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Thrifty Storage

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Steven B.
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Customer did not leave a comment.

Jacob C.
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Customer did not leave a comment.

Rod S.
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Customer did not leave a comment.

John M.
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Site did not have the extra items we ordered (dolly, blankets, etc.) Did not know what to do about it. Eventually called a nearby facility and sent us there. That facility was so crowded with one slow employee who knew nothing about what we needed and also didn't have the equipment. Awful experience.

Saint Mary Catho D.
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Customer did not leave a comment.

THOMAS Z.
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Customer did not leave a comment.

David E.
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I personally turned in the keys to the ladies in the office. They looked up my account on their computer and confirmed my account was clear. When I left, I was under the impression all contractual obligations were fulfilled since I brought the truck back about 6 hours early, hand delivered the keys and confirmed a clear account. I was told everything was good to go. Apparently, the staff did not get around to checking in the truck until a few days later. I was then charged $40 for an additional day and $20 because I did not check the truck in via my phone. I realize now phone check in is required per the very small print of the contract however, I believe the staff should have informed / reminded me of this fact. When I called to inquire about the additional charge, the manager was not helpful and over talked every time I asked a question. She was in NO way wanting to help and was rude. She then called her area manager who gave me a call. He was congenial and helpful and corrected the situation.

Jeremy T.
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Brenda was EXTREMELY rude and there is someone living out of a unit behind the office. To make it worse, whoever was living in the storage unit was also extremely rude and is letting her dog run the property. I will never visit this property ever again!

BRITTANIE C.
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The people acted like I was an inconvenience. My reservation was moved there I didn't want to pick up there. They smoke in their office and we're rude and slow for check in. Having to move locations to pick up and having to wait on them I was a hour late getting my rental.

Thomas B.
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Customer did not leave a comment.

Cassity W.
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Everything. Plz improve everything

Devan W.
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Charged me for an extra day when I turned in the truck on time. Lady was rude and not helpful.

Micheal J.
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The U-Haul I rented had garbage in from a roofing job. I had to pile my stuff on top of that. I took the truck back to get the garbage out and the manager wanted to charge me for the gas I used to go get the truck cleaned out. I didn't pay for that of course. The manager isn't the friendliest of people. If I have to tent another truck it won't be from this establishment.

James P.
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24 hr drop off but they want an extra dollar for after hours drop off? Why they do nothing different than when they r there? Paperwork is still the same. Thtas the biggest con i have even seen

Cynthia S.
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Not open had to call attendant. Office smelled like an ashtray. Located in a storage facility and office door open to back with dirty laundry on floor by washing machine. Attendant didn't have her glasses on; couldn't find them. Unbelievable!

Tim M.
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Super friendly and helped me out with getting the right storage unit to accommodate my needs! Thank you!

Allen H.
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Representative was rude and unhelpful. The Truck was missing the dolly that was requested during reservation. I had to drive to another U-Haul representative to get a dolly. The truck had under 1/4 tank of fuel. Truck Container was dirty, had a spilt sticky substance in 2 large spots, and also had broken glass near the cargo door.

Kaitlyn M.
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Customer service sucked.

Todd C.
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Customer did not leave a comment.

Matthew S.
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Robert P.
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Didn't have my dolly, staff not helpful at all, parking a nightmare.

micheal S.
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Customer did not leave a comment.

larry R.
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The truck was ready for me, however, it was obvious that there was only one person in the office. She had other customers when I arrived (which is good). Once she put my information in the system, I was handed a key and pointed to the lot where the truck was parked.The vehicle was clean and ready to go, and I got what I needed.

Dey S.
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The manager was rude and impatient.

jordan W.
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I'm usually not one to leave bad reviews, and I don't know whose “fault” this was, but once we got to the location they had double booked our truck and the lady who did my rental “upgraded” me to a much larger truck, which I assumed would be rented for the same price as the smaller one. It wasn't. I was charged for the larger vehicle I didn't reserve. That's fine, I'm not one to get upset over $5. She was obviously very sick, too sick to be working, so I let it go. Then when I got into the truck, the gas was below 1/8th tank. She wrote me down for 1/8 full. When I returned the truck with the same amount of gas, I didn't notice I was being charged another $30 for fuel that I had not only replaced, but filled higher. It was too late to dispute by that time, but I gotta say, overall I would not put my customers through the unprofessionalism we experienced through this rental.

Christopher M.
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The truck was really naste. It had back stuff all in the back. And we were moving furniture. The inside had cigarette ashes in the cab.

Alec F.
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I received my vehicle with standing water and broken glass in the storage area. The cabin reeked of cigarette smoke and had sand all over the floors and seats. I spent 3 hours mopping and cleaning mud, glass, and water from the back before being able to move my belongings that included mattresses and furniture.

Chris M.
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Terrible service. Didn't receive truck at scheduled time. Didn't receive gas tank amount as indicated in the contract (was at a quarter of a tank and not a half of a tank). Didn't get a walkthrough of the vehicle with the vendor (no pictures no nothing). Return time indicated incorrectly. Charged an extra 100 miles (263 miles) even though my round trip was around 150 miles....not 263. Fucking terrible. UHAUL dropped the ball on people in the panhandle who just went through one of the worst hurricanes ever. Had to drive 2 hours just to get the vehicle since no others were available in the region, then get double charged, as well as charged for an additional 100 miles. I will be letting everyone I know how bad this incident was.

Dennis G.
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The young lady at the check-in station was SUPERB !!! She was extremely friendly, sincere, and just plain NICE !!! Thank you !!! Dennis

Andrew A.
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The A/C didn't work at all. It was a miserable drive.

nathan H.
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The entire experience was horrible. We will be discussing our uhaul experience with customer service as soon as possible.

Roland R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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