Customer Reviews for Thunder Truck and Auto
(U-Haul Neighborhood Dealer)

616 reviews

5223 S Business Dr   Sheboygan, WI 53081

(920) 547-4876

Location Hours

  • Monday - Wednesday:
    8 am - 12:30 pm / 1 pm - 4:30 pm
  • Thursday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Friday:
    8 am - 12:30 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 6/26/2022: Closed
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(920) 547-4876

5223 S Business Dr
Sheboygan, WI 53081

Services at this Location:

Location Hours

  • Monday - Wednesday:
    8 am - 12:30 pm / 1 pm - 4:30 pm
  • Thursday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Friday:
    8 am - 12:30 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 6/26/2022: Closed
  • 7/3/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
4.0

Customer did not leave a comment.

Jesse M. 
Rating:
4.0

We just dropped the truck off outside open hours so there is nothing we can rate.

Kara A. 
Rating:
5.0

Customer did not leave a comment.

RANDIE B. 
Rating:
5.0

always great fast service

Hilda C. 
Rating:
5.0

Fast good service

Daniel T. 
Rating:
5.0

Always a pleasure. Thx

ELLEN H. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Jenny M. 
Rating:
4.0

Customer did not leave a comment.

Abel P. 
Rating:
5.0

Customer did not leave a comment.

Arthur J. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo O. 
Rating:
4.0

Easy to deal with.

Rusty H. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Emil D. 
Rating:
5.0

Great service.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

I paid $37 for 12 hours then had to keep it another 12 hours and in order to do that I had to reserve again for another 12 hours at $37. How do you charge for services by the hour? Day? Last time I reserved it was for two days at about same charge

Charmaine F. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Nothing. The pick up and drop off was extremely easy, staff was helpful and immensely professional. Would highly recommend.

Todd S. 
Rating:
5.0

I would use this resource again. Very satisfied.

Jenny M. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Not sure. Completed online return, business not open at the return

Margaret M. 
Rating:
3.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
2.0

Give this location a better set-up. It's run out of an older shack type building and doesn't come across as professional.

Laura L. 
Rating:
3.0

Being charged for unexpected expenses.

Khamsai C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
3.0

The people running this operation where friendly, helpful and knowledgeable, and they had a vehicle of the type I needed, when I needed it. Really, what more do you need?

CURTIS W. 
Rating:
5.0

Easy and seamless process. Rented last minute and they were very accommodating.

AMBER K. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
5.0

Make sure lights are in working order all of the time not just sometimes. And make sure drop location has space to accept trailer.

COLLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

TYLER W. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

I have rented from Thunder several times and they are always very helpful and professional.

STEVEN E. 
Rating:
4.0

I rented a trailer for pickup in Milwaukee and was told I needed to pickup an hour away in Sheboygan. This was a major inconvenience for me and I was not happy about the situation. However, the location was great and the employees were helpful.

Zach S. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Rented a Ford Transit 250 panel van to move some “stuff” to my kids in Denver from Wisconsin. Would rent it again for future needs from Thunder as I was treated very well and they had the equipment I needed. Chose the Ford because of the ergonomic fit for me. Drove from Denver to home, 1096 miles straight thru without any problems or fatigue. I am 78

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Sheboygan Falls location on County V was also very helpful.

RANDY F. 
Rating:
5.0

Customer did not leave a comment.

hanna L. 
Rating:
5.0

Customer did not leave a comment.

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
4.0

Nothing. It's fine as is.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Was a little upset the cargo van we reserved was not there. I was upgraded to a 10 foot box truck. Only problem was we only had a 100 pound load. The thing road like a lumber wagon because we were basically driving empty. Then it was one of the windiest days of the year. It was like trying to drive a billboard on the road!

MICHAEL S. 
Rating:
5.0

I'm very happy with the service at Thunder Truck and Auto. Friendly, helpful, and very efficient.

Dennis C. 
Rating:
5.0

Very friendly and helpful. All I had to do was back up to the trailer (rear camera helpful) and they hooked everything up and made sure the trailer lighting worker properly. On return check in they were going to uncouple the trailer, but, I had already done that. Will go back and rent from Thunder Auto in the future….

JAMES R. 
Rating:
5.0

No complaints. Rental was fast and easy.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Nothing. You guys were great.

JAMES B. 
Rating:
2.0

The truck I drove had soo much play in the steering that I decided not to take high speed roads in case the steering was so bad that I would have trouble controlling the truck. It did take about a mile or two to get used to, or learn, how it drove. Other than that, the truck was great. I'm pretty sure it was due for an oil change though lol Good customer service as well. I didn't need to ask any questions because everything was explained very well at the beginning before I was even handed the keys. This place is the one we go to every time. Thanks!

David S. 
Rating:
5.0

My experience was great at this location...truck was clean & ready, the owner/agent who checked me in was efficient and everything went very smoothly. Would highly recommend this location!

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
5.0

Very friendly and helpful.

James B. 
Rating:
1.0

Have them sanitize the interior, at least clean the soda out of the cup trays! A Broken vent didnt help the situation because it blew the air right at me but at least i was in the cold air.

SHANE R. 
Rating:
4.0

Customer did not leave a comment.

Brandon O. 
Rating:
5.0

Friendly service.

DOUGLAS M. 
Rating:
5.0

Nothing.

James B. 
Rating:
5.0

No suggestions - it was a perfect experience

RANDY M. 
Rating:
5.0

U-Haul fucked up at never got the right trailer to thunder for me to pick up. I ended up having to use an open trailer to move my kids and it rained. You literally fucked everything up. Thunder was very accommodating but you guys were actually going to charge me more for a trailer that I did not want order could use. Literally the worst moving experience I've ever had.

Alex P. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

The site seemed a little strange--appeared to be numerous business operations sharing the site. Was a little confusing, at first, about where to go. Would prefer a paved driveway/parking lot.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Shari R. 
Rating:
5.0

Nothing!

JEFFREY G. 
Rating:
5.0

Thunder Auto always does a great job !

TAMI C. 
Rating:
5.0

Nothing!

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

UHaul customer service called to let know I needed to drive over an hour for pick up. He was empathetic and even comped me a day. All went smoothly.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Phil W. 
Rating:
4.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

This location was wonderful. Our overall experience with uhaul, on the other hand, was horrendous. My reservation was cancelled less than 24 hours before I was to pick up my truck. I spent an hour on the phone with someone trying to find a new one that would fit my needs. Ended up making a new reservation in a city an hour away (that was apparently the closest possible). We get there, and what do you know? No truck. Thankfully Tom, the worker at Thunder Auto, was so helpful and dealt with calling and complaining to uhaul to help us out. Everyone was frustrated and no one, the customers or employee, had a good experience. I will do everything in my power to never use uhaul again.

Isaac G. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
1.0

you overcharged me, and i have receipts to prove it. i expect a refund.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo B. 
Rating:
5.0

Just keep doing what you're doing.

ERIC B. 
Rating:
4.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

The mobile app did not work!! It told me it could not find my location even though I gave the app permission to my location. Very frustrating. Luckily, the man who helped me was very understanding and seemed to know this is a common issue with your technology.

Sibil W. 
Rating:
4.0

Tell the customers how many miles per gallon the trucks get so they can have an idea of how much gas to refill into these big beast. I only went 75 miles and figured 10 miles per gallon so I put 8 gallons back in to cover it and got charged another $38 bucks again for not having it filled to where it was when I picked it up. Thats B.S if you ask me.

RICHARD B. 
Rating:
5.0

Service was excellent

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

HILDA C. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
3.0

Customer did not leave a comment.

JILL D. 
Rating:
5.0

Thank you so much Thunder Auto for your help with my move! Your staff was very professional! My property was very well taken care of throughout this process, thanks to y’all!

Kyle P.  |  Overall Experience 
No reviews have been submitted for this location.

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