Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The virtual check in was a total disaster. The U-Haul Representative came in on a Sunday morning and checked me in. The location is normally closed on Sundays. I believe his name was Tom. He was awesome.
Again I was supposed to drop my truck off at the location nearest to my house. 3 hours before my drop off time I was called and notified that I had to drop off at a different location about 5 miles away with no compensation. Needless to say I will be choosing your competitors from now on AND persuading my friends and family not to use you either
I requested to pick up my truck rental at a different location. When I went to pick it up they told me I needed to pick it up at a different location. Since that location was much farther away, I ended up paying for 11 miles, instead of the 3-4 miles it would have been.
The truck was involved in several accidents the headlights worked one shined down the road the at the curb.
The uhaul worker was very rude. He threatened to charge me $20 for a little bit of dirt left in the back of the truck. I cleaned the dirt and he still had a negative attitude. Very unprofessional. Won't be using this uhaul location again.
Everything was awesome don't change a thing
Although the location and shop itself were rather ragged looking, sort of like a bunker in Vietnam, the service and equipment were top notch. I'd recommend them as a quick source. They were well supplied with the self move boxes for transport I might add.
All of the emails were a bit confusing, such as arrival dates and when it would be dropped off. Might want to clarify the language
They were very friendly and helpful. Weren't masked up though.
Great service. Top notch!
They charged me too much and asked me to look for it far away , having trucks nearby. They always take advantage of people need . That is not acceptable.
Very friendly and helpful representatives. I loved the experience
The van and the local lot was fine but the wait time to get approved was completely unacceptable. I waited 30 minutes, texted the service person with no answers, and called the 1-800 number on the side of the van only to answered by advertisements about insurance
Everything I did over the phone was awesome! The staff wad friendly, helpful and patient with the mess up Uhaul made with my reservation. My dad picked up a Uhaul trailer and he said they were super helpful, fast, and efficient.
I was disappointed by the additional daily charge for returning truck 7 minutes after the 24 hour period. A reasonable grace period would be a better business practice
No improvements needed, great attention to customer needs.
I called ahead and then preregistered on line. I was in and out when picking up and dropping off. No hassle rental helps to ease the stress of moving.
Thunder Truck and Auto provided excellent efficient friendly service. Recommend highly! :)
Eric is terrific. He already goes above and beyond the norm. This location has a great team.
The approval wait time on 24/7 mobile was way to long. 30 min
I reserved last minute, staff was helpful, easily checked in and out.
Place overcharged me and I am still waiting for a refund
Great customer service
Let people know about check in and check out procedures on line ahead of time as not everyone is versed in the internet. Nothing ever mentioned about “dolly feeâ€..... used it for a total of 2 minutes once, and paid over $70 for it. If in contract, not obvious and not mentioned....other fees for environmental and safe drive not explained. Nobody was ever at the location despite being there during stated hours for pick up or drop off nor phone calls. Despite booking well ahead of time, no mention of pre work online until a last minute email arrived evening before pick up. Difficult to use, not upfront about all fees....disappointing to say the least.
One thing that was not good was when we picked up the truck it was Empty. The gas light was literally on. Never had this before it was very disappointing.
Everything went smoothly
Great customer service! Very helpful and attentive to our needs.
Smooth transaction..no need for improvement
Easy pickup, great customer service
This was a disaster and frustration on a very busy day. The person taking order didn't want to be bothered ane set up the account with name Sally Donna. I had to change info. It took 2 phone calls and 1 hour of waiting to get the car (couldn't get codes in app to work) Drop off was also difficult. Additional phone calls and excessive time. Was told to select don't have an acct. yet option wasn't available. This provider could have set up the account for me, app is not user friendly. This was more than frustrating experience.
I had no problem with the location but the check in app is very difficult to work with! It needs to be made more user friendly!
First time I used them. I would use them again.
The appliance dolly was damaged and would not secure appliances to it. Both belt and ratchet/tightener were broken. And I did not sign up for safe driver coverage, but when I was forced to check in with the business (due to online pick up not working), it was automatically added.
You guy were Great, had a really bad experience down the road @ bird junction, and will never go back to them. Thank you for your prompt efficient service. Daniel J.Wicka @ International Auto/Toyota Sheboygan...~~O&o>......>
All went well. No issues to comment on.
A credit card was given and payment made when the equipment was rented. When my friend went in and picked up the equipment as a favor for me since I was out-of-town, HE WAS CHARGED!!!! Awful!!!!
When you say $19.95 for a move I think the charges should be close to that. We rented a van to move a couch and had it for less than an hour and had to pay $45. Too much for that short of time.
Make sure the drivers side floor is cleaned up. Yes the area had a lot of mud in the beginning of the week, floor could have been vacuumed.
The staff was great.
Truck was dirty, running lights didn't work. The pickup location was a little confusing on where to park, what door to enter. Once inside the staff was friendly, and the transaction went fast.
Thank you so much Thunder Auto for your help with my move! Your staff was very professional! My property was very well taken care of throughout this process, thanks to y’all!
