The only thing I realized was when I scanned the barcode, that the drop off location was Saukville , Wi . There was no way I was going to drive the trailer to that location and be able to get back to Green Bay on time for my job.
ADRIAN N
Customer Reviews for Thunder Truck and Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All 3 customer service representatives had very hard time getting the contracts to go through your system, took over an hour for 3 of us as they kept having to start over because of no contract price error. They said it happens system wide and they were professional but frustrated, your company needs to fix that as an hour to check in is unreasonable
Dave GThe perfect size truck for our move. Thanks!!
SCOTT ULocation and equipment were great. The U-Haul corporate website and app are bad. Rarely work, very slow, and to drop off/end your rental it requires you to be physically at the location while you do it.
DANIEL SThe rental went very well, was easy to make rental online, very appropriate information provided via email and text. You will be informed by UHaul through the whole process, they are that good. Thanks
DAVID WFirst trailer could not be used because the S-hooks on the chain would not engage my trailer hitch as the S-bend was too tight to clear the loop on the hitch. After I was given a different trailer, it attached to my hitch properly. I drove home, loaded it and then was contacted and told I needed to come back to exchange it for another trailer as this one was not authorized for a one-way rental. I agreed to change to a two-way trip and bring it back to Thunder Auto and U-Haul. This would not have occurred if the S-hooks on the original trailer would have been sized for a universal fit to all hitches.
Stanley Mthe guys where great to work with and answered all questions that I had. one of the best I have rented.
Cheryl GFast, friendly and would absolutely visit this location again. Best UHaul stop in Sheboygan County :)
Angela MAfter hour’s drop off. No one there.
DAVID HVery friendly and helpful
JOSEPH WA great service. Thank you for this!
JAMES HHelpful staff. Equipment was in excellent condition. Extremely satisfied with the rental experience.
michael wDidn’t need help dropping off
Danielle LWhen a customer makes a mobile rental, please indicate (possibly in the confirmation) that the vehicle pick up / check in process takes approximately 20 minutes. The process is reasonable, just not expected if someone is a first- renter (all the vehicle photos, etc.). Otherwise, rental through the UHaul app is a good experience.
Nicole TThe experience was quick & easy.
Luis AThey had the vehicle size I needed, it was clean and ready to go, easy to pick up and drop off. I only wish they would provide a vehicle with a full tank, as it is much easier to return it full then to try to return the tank to 11/16ths!
Robert BQuick, straight to the point service. Staff was friendly and welcoming.
Cinjin XI don't have any complaints my service was fast and friendly. I have used this location before never had any issues.
Juvona RThe people at Thunder Auto are excellent to work with and made renting with U-Haul seamless and pleasant. Thank You.
gerald gThis dealer is fed up with uhaul rules . He was rude, condescending, inflexible. I had to call the police as he wouldnt let me out if the lot, called me a butch and my ptsd flared. He proceeded to harrass me by phone and text. Told me he wasnt playing my games. Uhaul custimer services assisted me getting the van back to desler.
Laurie SSo no one ever reached back out to me after the Guy at Arts BBQ in Sheboygan pulled a gun on me while I was trying to pick the truck up. I guess its ok for your people to pull a gun on a customer. The guys at Thunder Truck were GREAT though, very friendly. They even had a list of complaints about Arts BBQ AND when I called initially before I even told the lady what place it happened at she already had said let me guess Arts BBQ.... I mean come on you guys already know about this guy and he still is allowed to work for you? What will it take to end you business relationship with him? Maybe next time he pulls the trigger? Would that do it for you? I am beyond disgusted with UHaul for the way this situation was handled and I will make sure I continue to tell everyone what happened and how UHaul "Took care of it".
Trinity EHave better customer service, make sure the gas is actually accurate and not just make me pay what you think it was even though it was not at a half tank and then UHaul charged me extra. They never sent the link for me to take pictures of the vehicle or gas line. The only link sent was for a drivers license and I did this all while on the phone with a representative. Also wasted an hour of my time during pick up because U-Haul didn’t have the right truck available I will never use U-Haul again and I will gladly tell everyone not to use them
THOMAS GRegarding the "Were the personnel helpful" at the drop-off location question: No personnel present for this particular return -- the location was closed at the time I dropped-off the rental trailer. a "N/A" option would be appropriate. In any case, I returned the trailer using the app without issue. I have rented and dropped-off rentals at this location before. Personnel there, when present, were always helpful.
RANDALL MThis was the best experience I have had with U-Haul! The staff was friendly, inviting, and knowledgeable and the equipment was brand new!!!
KIT DThunder Auto is great. Friendly and efficient
MARTHA STrouble free pick up and drop off. Met expectations
Brian ZMake it clear when renting that if you do self-pick up you need other documents besides your license to authenticate yourself or someone else not on the agreement available to answer the phone. We did a 6:30 am pick up and had to wake people up to verify us because we were unaware we needed more than our licence.
Lucas GWas supposed to have a dolly and furniture pads. Paid $10 for dolly and $30 for pads and got NOTHING except empty packages from previous persons pads and an empty Gatorade bottle
TINA PDropped off the 15' UHaul truck with ease after driving it from Sheridan, Wyoming. Thunder Truck is a very convenient location.
PATRICK LVery convenient.
JAMES CNo one was there. The sign said we are open but no one was around. Other people were waiting to get a truck and there was no one to help them.
DENNIS BThunder were great too with with for our U-Haul van rental. Friendly and helpful staff and the van was perfect for our needs.
Scott WI received a call changing the location of my pick up and thus went over the anticipated mileage ! After hours pick up is very challenging
John JI was lied to. The customer service is not trained sufficient enough. My account was charged without authorization. I asked to get this right and was told there were no notes so they could help me. Then I ask to make it real ght and was ghosted. My account was over drafted because of the unprofessional aptitude of the employees.
Sean DThe process was very easy. The guys at the pickup location were helpful and kind.
Travis GLocation was kinda cool. Very old school. Attendant was very good.
Robert KThe location was great and pickup was easy but the return process was extremely difficult due to the app not working properly. The app needs some serious updating.
Dilila CThunder Truck and Auto was an outstanding facility with excellent Customer service! Appreciate the help checking in the trailer and with unhooking it.
Richard RSo smooth as usual. Have rented trailers many times from U-Haul with a very positive experience.
Gerard REverything was good!
JEAN LGreat Service!
Daryl JAbsolutely nothing did a great job and handing our request. Thank you
EMILY LEasy and convenient rental
DAVID ADrop off was easy and staff was friendly.
Chris LA guy there called me and was condescending asking when I would pick up the trailer. This was around 3pm. I said at 4:15 like the reservation says. He was crabby and said we close at 4:30. If you’re a minute late we won’t have enough time to process the reservation. Then he says out of no where does that truck even have working trailer wiring. He’s never seen my truck. Seemed like he didn’t want my business. Only saving grace is the man who helped me when I got there was nice, and was not the jerk who called me. Personally I will go to a different location if can. I went here as they had the trailer I needed.
Brian DAll trucks need to have back up cameras for safety. No one can see backing up
jim lBefore I returned the box truck, I stopped at a nearby gas station and replaced the gasoline that I used. The truck was on a level surface and I had the ignition switch on but the engine off so I could accurately fill to the previous level of 5/8 of a tank. The gas gauge was right on the money at 5/8 and no mistake on me reading fractions if that’s what he thought. When I returned the truck I had to park on a surface that wasn’t level but was near the door to the building. The person who checked it out evidently didn’t bother to move it to a level surface before verifying the gas gauge, so he charged me for 2 gallons of gasoline needlessly. Not a big deal, but since you asked for a review… Thanks, David
David DVery helpful and friendly!
LINDA SKey was not in the lockbox which delayed my rental and my personal vehicle was parked in by a different U-Haul when I returned my rental that afternoon
Evan KLots of U-Haul equipment onsite. Good service, timely and friendly.
Mark OThe order was mixed up, the guy was extremely ruin and when I didn't want the insurance, he said my vehicle insurance would not cover a rental trailer. I took out the insurance, after he said they don't work well with insurance companies. Also, I had to return it to them instead of where I was going which is approx70milrs away. I did bring it back to them, only to turn around and go back another 70miles. Today I called my insurance and found out my particular full coverage policy DOES cover rental trailers. He was a grumpy rude man who also said in an accident without insurance they would make me pay ON THE SPOT for the trailer cost. No more using UHaul or Thunder Truck for that matter.
Steve FThank you so much Thunder Auto for your help with my move! Your staff was very professional! My property was very well taken care of throughout this process, thanks to y’all!
Kyle P | Overall Experience