Customer Reviews for Tier One Tire LLC
(U-Haul Neighborhood Dealer)

250 reviews

10798 Bennett Rd   Dunkirk, NY 14048

(716) 366-4346

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/26/2022: Closed
  • 12/31/2022: Closed

Services at this Location:

Contact Us

(716) 366-4346

10798 Bennett Rd
Dunkirk, NY 14048

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/26/2022: Closed
  • 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Perfect service

CHAYA S. 
Rating:
5.0

Customer did not leave a comment.

DAVE B. 
Rating:
5.0

Excellent customer service.

GILBERT S. 
Rating:
5.0

Keep up the great service

James W. 
Rating:
5.0

Customer did not leave a comment.

alberto R. 
Rating:
5.0

Customer did not leave a comment.

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

Piotr Z. 
Rating:
5.0

Easy transaction with great service

DANIEL M. 
Rating:
5.0

FAST

Doug N. 
Rating:
5.0

Corey is awesome. Wonderful to deal with

Linda Jo L. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
3.0

Dropped at 8:00 and no one there.

Valerie C. 
Rating:
5.0

Tier 1 Tire was amazing, I was in and out quickly, he hooked car hauler up to truck and I was on my way. Great Service!!!!!

Craig S. 
Rating:
5.0

Corey is a great person to work with. Customer services skill are beautiful. He's very attentive to the customers needs.

veronica J. 
Rating:
5.0

Customer did not leave a comment.

Janet J. 
Rating:
3.0

It was almost 60 miles from my home.

Jeanette S. 
Rating:
5.0

The young gentleman that runs the facility (Teir one tire)where I picked up my trailer was extremely polite and helpful.It was a pleasure doing business with him and I would highly recommend him and that uhaul location to my family and friends

KEN D. 
Rating:
5.0

Love this location! Always have the best service from them!

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Maura F. 
Rating:
4.0

Customer did not leave a comment.

beverly W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Excellent service! Would highly recommend!!

Cynthia M. 
Rating:
5.0

The guy in charge was very helpful courteous and explained everything well I would go back there again

GUSTAV P. 
Rating:
5.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

Customer did not leave a comment.

NORA B. 
Rating:
5.0

Customer did not leave a comment.

NORA B. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Cory was extremely friendly, clear, and concise. He explained all aspects for the final cost and explicity showed me how to know the amount of gasoline to input. The truck was immaculate.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

The gentleman that took care of me was very nice super helpful and was a pleasure doing business with

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Sara Q. 
Rating:
5.0

Not really sure. Cori is a real professional who cares about his product and his customers also.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

We did self return, which is an incredibly slick application, made dropping off very convenient.

Kate R. 
Rating:
5.0

Loved how easy the whole process was checking in and out. And the guy was super friendly. Best part is we loved the price we got, supet affordable. We will totally be thinking of renting from here again.

Alayna S. 
Rating:
5.0

The truck and location were great but dealing with Uhaul was far from great. Had a very difficult time picking up my truck via phone and had to speak with 3 different representatives

Nick R. 
Rating:
5.0

The gentleman who helped us get our equipment and hook up the trailer was AWESOME. He was very knowledgeable and friendly.

Peter M. 
Rating:
5.0

The trailer was good but the tires and lock nuts need to be addressed on many of your trailers.

Edward S. 
Rating:
3.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Tier One Tire owner was great to deal with. Couldn't have been nicer!

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
3.0

I was charged an extra day because I couldn't get usual back due to flooding

Stanley M. 
Rating:
5.0

Put cranks on the frame to raise the tongue to remove the trailer. It's hard for a 65 year old man to remove it alone

Don V. 
Rating:
5.0

Cory was great. Helpful, kind, etc. Great price too, and the 6x12 significantly exceeded my expectations in terms of room.

Kieran H. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Excellent service!! The location had just closed prior to our drop off but owner Cory at Tier One Tire happily took care of use anyway .Cory got us all checked in and even offered us each a bottle of water. Thanks again for the Excellent service! Bill W Hamburg NY

WILLIAMRUSSELL W. 
Rating:
5.0

Everything went smooth here except for the issue of splitting up the original contract which forced me to make an unplanned 2 hour drive to pick up the truck to haul this trailer. Uhaul's inability to have a truck sent to this location for my contract was not the fault of this location. Uhaul should be compensating me for my financial loss and the time and frustration this cost me.

wilbert A. 
Rating:
1.0

So we dropped off the uhaul truck in Dunkirk ny a little after 6pm. Mind you I got after 2 pm the same day august 16. So I didn't use the truck for not even 4 hours. So the office was closed and keys was left in the drop box. I get an email at about 9-10 am saying uhaul company in Dunkirk charge me a cleaning fee of $32??? So I call the Dunkirk office first to see why they charge me a cleaning fee because the same way I got the truck is the same way I return it. So I asked the guy what was left in the truck and he said socks and hangers? I said impossible because I only moved sectional couches and a futon? Where the hangers and socks come from? Then the guy said oh it only took me 4 minutes to clean up but it took me 15-20 minutes to do paper work. I told them I will never rent from them again. One they over charged me from even renting a small 10 footer truck for $156.00 and then charge me a cleaning fee as well. Uhaul is over charging for no reason. Never again. Yes I'm giving Uhaul a bad review.

Maria C. 
Rating:
5.0

Moving pads and dolley in back of truck should be CLEARLY LABELED that there will be a fee charged, and what the fee is, to use! Just another way to run up the bill. Also nothing ever said about a $9 rental tax. Just makes bill higher and higher. Low truck rental rates just a tease to get you to come in. Not enough trucks available and you are sent to a farther away location to run up mileage. Another huge RIP off.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

SHEILA F. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Using the app for pickup takes a good 20 minutes. Using the app to return could take hours especially if it's not working and you have to call the 800 number and wait on hold for 2 hours... Would absolutely recommend that people pick up and drop off during normal business hours.

Harley K. 
Rating:
5.0

Nothing very friendly

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Christy M. 
Rating:
1.0

Did not have the moving blankets we order in the truck. The office was closed and we had to do a virtual check in and this made us drive to Orchard Park Ny to retrieve the moving blankets we ordered and needed.

Daniel F. 
Rating:
5.0

He was excellent and helped hook up the trailer in a rain storm. I am very appreciative of that.

Nicholas Y. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Trailor leaked when rained. So some stuff got wet. Was not happy.

PAUL W. 
Rating:
5.0

Very nice and polite and friendly very good customer service

Teresa Y. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

We had a reservation at a different location than where our truck was. We weren't too happy when we got there and they said they didn't have a truck for us. So she called this location listed in this survey and that's where it was.

DAVIDS M. 
Rating:
5.0

Excellent service 5 weekends in a row renting from this location! Thanks Cory!

KRISTINA T. 
Rating:
5.0

Very nice people to deal with

Rommel B. 
Rating:
5.0

This was the 4th Saturday in a row renting a 15 ft Uhaul truck from this location and every time the truck was ready and clean when I arrived. Cory did a fantastic job making the rental process run smoothly!! Thank you Cory! :)

KRISTINA T. 
Rating:
5.0

All perfect thank you!

Tracey M. 
Rating:
5.0

I have no suggestions. Rented at this location many times. Always excellent!

MIKE S. 
Rating:
5.0

They Treat me real nice and explain everything to me. Thank You Very Much

Katrina T. 
Rating:
5.0

Great service! Thank you Cory!

KRISTINA T. 
Rating:
4.0

Customer did not leave a comment.

Patience R. 
Rating:
5.0

Everything went so smoothly from picking up the truck and paperwork- to dropping it off!! A big thanks to Cory , wonderful attitude and made the whole process go smoothly!! I'm so thrilled with the experience- I'm renting the truck again at his location to continue to clean out a house. Thanks Cory!!

KRISTINA T. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Have more truck sizes available. Needed a 17' but had to take a 15' which ended up not being enough. Had to wait at the counter for 5 minutes to drop off the truck while the guy talked to his accountant.

Whitney W. 
Rating:
5.0

Customer did not leave a comment.

Shelly S. 
Rating:
5.0

Cory Lanski does an excellent job. Great service.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Cory was awesome! Great customer service and super accommodating! I don't ever want to move again but if I have to I would use this establishment again.

Caldwell P. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
3.0

Customer did not leave a comment.

Miranda F. 
Rating:
5.0

Customer did not leave a comment.

Rosalind M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Layne F. 
Rating:
5.0

Arrived late afternoon & it was raining & cold. The owner greeted me, let me use his restroom (very clean) and came outside to facilitate hands on with removal of my vehicle and disconnect of transport from my tow vehicle. Based on that will use again and will also purchase my next set of tires from his shop.

THOMAS J. 
Rating:
5.0

Equipment was clean but the roof leaked all over my things and got my mattress soaked. Very unhappy but it had nothing to do with the location. The individual who helped me with the reservation and rental was a great guy! Just disappointed UHaul doesnt maintain their vehicles the way they should.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Silka O. 
Rating:
5.0

Friendly knowledgeable customer service

DENISE P. 
Rating:
2.0

Not specific to this location - but the original location did not have equipment. I had to drive over an hour to this location. U-Haul was irreverent saying it was not their fault the person did not return on time. They also put insurance on that the original booking did not have.

AL W. 
Rating:
5.0

Customer did not leave a comment.

Kristan C. 
Rating:
5.0

Troy was very helpful and made the move smooth

John H. 
Rating:
5.0

Very professional

Kevin L. 
Rating:
5.0

The pickup was quick and easy, truck was spotless and ran well allowing a smooth move. Thanks!

MICHAEL S. 
No reviews have been submitted for this location.

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