Customer Reviews for Tiger Tote
(U-Haul Neighborhood Dealer)

Rating:

1.0

When I made my UHaul reservation, I confirmed a drop-off point in town. On the day of the move, you emailed me to say the drop-off location had been moved, just as you did at the pick-up location. Now, instead of dropping off the truck in town, I had to drop it about five miles out of town and I still don't have my own transportation so you added one more last-minute, high-stress complication to an already-messed-up reservation. I drove out to the new drop-off location, parked the truck near the other UHaul trucks on the lot, out of the way of customers using the convenience store and gas pumps, and went inside the store to deliver the key, as I've done many, many times over the last 30 years, always without complication. This time, no such luck. The young man in the store told me I needed to park the truck elsewhere. I told him no, that I always do just what I did this time so it's easy for you (UHaul) / him to see my truck, check it for cleanliness, and appropriate amount of gas in the tank (remember, I was told it had half a tank but actually had less than 1/8 so I filled it to 3/4 and it was at half a tank at this drop-off -- it had much more gasoline in it when I returned it than it had when I picked it up). This punk would not accept that and insisted I move it elsewhere and tried to argue about it. I told him that I am an exhausted old woman that I am not going to argue with him, and I will not climb back into the truck even one more time that day and that, if I did, I was so tired I'd probably just fall out of it and break bones. I assured him I would not be touching the truck again for any reason. I placed the key on the counter by the cash register and left the building and the premises. What a day!! But it's not over yet. Nope. Later that day my bank notified me that you took $47.00 out of my bank account in spite of the fact I'd already paid you in full. Plus extra gasoline. So, this UHaul experience involved inconvenient locations foisted on me at both ends of the so-called reservation and at the last minute, a much-needed dolly that never appeared, false info regarding gasoline, arguments from a lazy kid young enough to be my grandchild and who looked perfectly healthy to me (by far healthier than I am), and money flowing out of my bank account with no explanation, no accountability from you. This is not the UHaul I've known and respected for decades. You should be ashamed of this shoddy experience. It was a failure at every possible opportunity.

Rating:

4.0

Harry was a great help don't change a thing

Rating:

5.0

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Rating:

4.0

Harry was a great help don't change a thing

Rating:

1.0

Wasn’t to update on the process Need to better communicate

Rating:

3.0

Agent wasn’t present whenever I picked the truck, I had to due the whole process over the phone

Rating:

2.0

Location was listed as Lockhart, TX. It is 4 miles or so North of Lockhart. This added 8-10 miles extra to our bill at .79 per mile could have rented in Lockhart cheaper

Rating:

1.0

I was quoted $182, upon arrival it jumped to over $250

Rating:

1.0

U-haul y U-Boxes es la peor experiencia de mi vida en una mudanza. Contrate los servicios de U-haul /U-box para una mudanza de Miami, Florida hacia Maxwell, Texas. Inicialmente me prometieron un excelente servicio y que todo estaba en sus manos sin preocupaciones. Resultó todo lo contrario desde el inicio. Su personal es un desastre, nadie se pone de acuerdo, primero solicite 4 u-boxes, luego solicite 2 más, ellos me aseguraron y me prometieron para el día lunes 19 de Agosto 2024 a primera hora estarían listas, yo contraté personas para que me ayudaran a la mudanza ese día, y pedí el día libre en mi trabajo, llamé desde temprano para saber si ya podía para cargar en u-box, pero solo me dijeron que aun no estaba y que me llamarían, el día pasó y nadie me llamo de regreso aunque yo seguía insistiendo. Al final no cumplieron , sino hasta el siguiente día, tuve que volver a contratar personas para la mudanza y pedir otro día libre en el trabajo. (Quien me responde por esos gastos que no fueron mi culpa?). Luego me aseguran que mis U-boxes estarían en Texas en 10 días y que saldrían de Miami el día 23 de Agosto, día que solicité, después me cambiaron la fecha de llegada para el 13 de Septiembre, o sea 21 días después, por lo que llame múltiples veces para reclamar, y lo único que hacían era pasarme de un agente de servicio al cliente a otro, nadie me daba respuesta. Tuve que rentar un Airbnb para quedarme con mi familia, ya que no podía mudarme a un lugar sin mis cosas. Luego me avisan que mis U-box ya estaban en Texas , por lo que les pido que me hagan el delivery de los u-boxes a la dirección que tenia acordada, cunado llamo por teléfono me dicen que no pueden hacer eso y que vaya en persona a la sucursal de U-Haul donde se encuentran mis cosas. Cuando llego al lugar me dicen que ellos no ofrecen ese servicio a mi dirección y que debo llevarme las cosas yo o contratar a una empresa que me descargue los 6 U-boxes. Cómo es posible esto, yo contrato a esta compañía por su reputación y por los precios favorables que ofrecen, y me salen con esto, después de todos los problemas que me han dado, ahora en una ciudad desconocida para mi, debo buscar como descargar las cosas y buscar como llevármelas a mi casa, en vez de que me las lleven a mi casa a como lo había acordado en la oficina de Miami. Luego tuve que rentar un camión con un tráiler y pagarle a otras personas para llevarme las cosas, otro gasto que no estaba previsto, pues yo esperaba tener los u-boxes en mi casa y descargarlos con calma si mas gastos mas que el costo del envío, todo estaba supuestamente arreglado. Y me mandaron las cosas a una oficina en Austin, cuando mi dirección era en maxwell. Para terminar les rento un camión con el tráiler , tuve que manejar un camión en una ciudad desconocida y pagar por ayuda para descargar los u-boxes, cargar un camión y luego descargar en mi casa, he pasado mas trabajo del que debería, tomando en cuenta que por eso contraté los servicios de U-haul, para facilitarme las cosas, pero solo me las dificultaron. Y para terminar, rento el camión , les digo mi dirección y me asignan una agencia para que regrese el camión y el tráiler, y cuando llego no me lo quieren aceptar, y me dicen que vaya a otra sucursal en donde tampoco me querían recibir el tráiler, y como se supone que regrese el tráiler en un lugar y el camión en otro? Porque me envían a un lugar donde no lo aceptaban , la verdad no comprendo, pero U-Hual para mi fue una pesadilla de servicios, lo barato sale muy caro y para esto hubiera rentado otra empresa mas seria y respetuosa de sus clientes. Perdí mucho y gasté más dinero de lo presupuestado, y que me dieron un tonto cupón de $218 dólares después de todo el stress, preocupaciones, molestias y gastos que me hicieron pasar. Pesimo servicio al cliente, nadie sabe lo que hace y todos andan perdidos, no trabajan coordinados, ni su app funciona. Fue la peor experiencia de mi vida en una mudanza y jamás recomendaría a U-Haul.

Rating:

5.0

A person that speaks good English and the lighting in the area to park the truck is dark, Uhaul needs a closer location in Lockhart, Texas in town , this location is a few miles out of town.

Rating:

5.0

I dropped off the truck late at night and they still answered. So awesome

Rating:

5.0

The whole event was as easy as could be!!! Thanks

Rating:

1.0

Pickup was unprofessional and unpleasant, the cashier called his “boss” on speakerphone on his personal cell phone and handed it to me, and shooed me away from the counter. Boss on the phone seemed to have some of my paperwork but he asked me to relay personal details (including name and phone number of emergency contact) through speakerphone with random gas station customers around me. Communication was difficult because the person on the other phone was also working at a register at another location, so i couldn’t tell if he was talking to me or a customer. Yelled at me for my mileage estimate and made me pick a smaller number. Will never use this location again and have warned everyone I know not to use it.

Rating:

3.0

Square away the parking lot

Rating:

1.0

Doesn’t speak English. Uncooperative. Unprofessional.

Rating:

3.0

Na

Rating:

3.0

I can not answer any of these questions because my drop off was Lion Mart #2 1706 s Colorado street Lockhart, Tx 78644. My experience with U-Haul was excellent until I talked to I believe her name was Tonya. She should not work in customer service. She told be my drop off was the tiger tote. I told her I was going by my original order in my email that said the lion mart #2. She told me I needed to check my receipt. She argued with me said that’s not what her order said. Finally I told her well it probably got changed when my truck pickup got changed so many times. We finally let each other go. I got home and checked my receipt……lo and behold my drop off was LION MART #2 1706 S COLORADO ST LOCKHART, TX 78644. My drop off was NEVER the Tiger Tote! I still have my receipt if U-Haul would like to confirm!

Rating:

5.0

I had to explain how to charge 2 credit cards, but otherwise was fine. Equipment was ready and waiting when we arrived and we were on our way in short order.

Rating:

1.0

Major issues with this location. When I arrived they did not have the appliance dolly or the dozen pads I ordered. Truck was in satisfactory condition but, the truck had no gas. The gauge read empty. I returned the truck the same way but, was charged $13.53 for fuel. Also was charged for a Safe Move coverage I didn't request. If this is the way U-HUAL does business I would be aware of them.

Rating:

1.0

The people at this location are rude…never again will I go here…

Rating:

3.0

But I have still not gotten a copy of my contract

Rating:

3.0

Would help if I was informed it is a self help check in process…log in your miles …take a picture etc etc

Rating:

2.0

Language barrier…self service attitude.Need to be aware of the self service

Rating:

3.0

Please don't switch pick up places at the last minute. This made the pick up difficult. I don't like last minute changes. This needed more warning.

Rating:

5.0

Professional

Rating:

2.0

They didn’t seem to know what they were doing. We went back over there the next day because the U-Haul still didn’t show as returned. Had to drive 45 minutes for that.

Rating:

1.0

I did not return the truck to this location

Rating:

1.0

More professional customer service. Furnish well maintained vehicles. This rental was a nightmare to heard down the road all the way to Colorado. Feel some sort of refund is due. Have come to expect a lot more from U Haul, very disappointed.

Rating:

2.0

Get mileage correct

Rating:

1.0

Have the worker walk outside go over the truck with customer not be on there phone with a friend when helping a customer

Rating:

2.0

There was no one there to help with the drop off. The lady in the store gave me a phone number to call and no one answered. When I returned to her the call went through to him because he knew her number. He was hours away, and told me to take a photo of it and send it to him. I had nothing to disengage the connection, and luckily I found a man in a truck who had a wrench and he helped me.

Rating:

3.0

Every thing was good, except I do not understand why I did not get a deposit back. I couldnt understand what they guy was saying on why I didn't get a deposit back. But I do not think I will be using anymore.