Customer Reviews for Tiger Trace
(U-Haul Neighborhood Dealer)

Rating:

1.0

Their customer service was absolute trash and they rented me a u-haul that the driver side door was apparently in an accident and could barely close. The screws are coming off the door as well.

Rating:

4.0

It was all ok and easy to get the truck! It was easy to return the truck also!

Rating:

5.0

It was quick and easy. The manager in charge allowed me to leave my vehicle there while I did what I had to do with the truck.

Rating:

3.0

No dropbox as shown on app.

Rating:

5.0

Just make sure the tires are in good shape. We had a tire pop

Rating:

2.0

Employees were very rude. They kept doing menial chores with no one in the store and me waiting for the keys.

Rating:

3.0

I showed 10 min before my time … no one was there I spoke to the gas attendant she said give them 5 min. 10 min later I called the number on my reservation and she answered. I TOLD YOU WAIT 5 minutes was her response. I paid $152. Cause I went over the mileage but I rented at 11 am and returned 8 pm … where is the 19.95. I agreed to pay the amount with the representative due to the location being sketchy and was a little nervous

Rating:

5.0

Needs to have a full tank

Rating:

5.0

Very satisfied

Rating:

1.0

Horrible location. Lady at the counter wouldn’t take the keys said she’s not dealing with UHaul returns that I had to do it online no service so that was not an option. Called customer service they were no help all she offered was to change drop off locations to make me drive further and charge me more. Went back a second time a guy from the back came and finally did my return which should’ve happened in the first place. Second time I’ve had a horrible experience with UHaul might have to start using a different company. 10 out of 10 would not recommend.

Rating:

3.0

I had an reservation at 8 am the guy didn’t show up till 9!am

Rating:

5.0

The people are very helpful in assisting the whole rental process

Rating:

1.0

Very poor customer service and would not use them again

Rating:

1.0

When I showed up for my scheduled appointment I was told the person was not there to do it and it would be a few hours before they show up. When the gentle man did show up I was told they do not take cash, so I canceled called the location in Baytown tx and was told that the truck I was wanting to rent was only at that location so I drove to baytown deposited money into my bank made another reservation drove back to the tiger location where I was told once again the person was not present and it would be a few hours. I then called the help Line and the lady on the other side of the phone helped me do a self check out . When I got to the truck the back was open and some sort of hair and baby wipes were all over the back area as if someone was cutting hair in it. The person at tiger came out of the store and kicked the hair out of the truck. When I asked for the key because I had finished the check out process the man behind the counter wouldn't believe I payed via online and asked how I checked out when I informed him that I check on online he ask if I used a credit card and I informed him I did and he said "if you have credit card then there's no problem , why do you make problem for me on the phone if you have credit card whole time?" It was very unprofessional he was very rude I would never recommend anyone to the location and it was a very unnecessary stress on my day.

Rating:

5.0

cargo area had dirt on floor

Rating:

2.0

I was over charged on my rental after my card was charged I will never book another U-Haul again

Rating:

1.0

The rental was dirty and full of dog hair. I had to clean it before o could use it, I would have left it but I had no choice. Then the salesperson added Safemove to my rental. I have never used this service. I have insurance to cover all extra cost. Stay away from this location

Rating:

1.0

There was a lock on the back door of the truck and nobody knew where it came from or why it was there. Delayed my pickup by over an hour. My dolly was not there, was sent to two different locations before I was able to get a dolly. Added another hour to my delays

Rating:

5.0

Service Rep could use some more software training. He could’ve been new, I don’t know. This doesn’t change my rating. He was very nice and diligent to get the job done.

Rating:

1.0

Truck was not ready at reservation time, had to wait 45 minutes to receive truck. Truck fuel was almost empty when given at 1/8, but clerk put that it was 7/8 full. Had to immediately put gas to be able to make it to my destination, already running late. I never agreed to pay for insurance but $14 charge appeared on the contract and when asked about it was told to just call Uhaul, who had a 30 minutes wait time and I had no time to waste. Afterwards, noticed that cabin had some type of oil that got all over the plastic of my brand new couch, which could’ve been ruined if it didn’t have the plastic to protect it.

Rating:

1.0

The clerk did not know how to do the drop off and wanted us to come back in two hours. We decided to go to another location and they wanted us to pay $85 to do a drop off at a different location. So we went back to the original location and had to wait for someone to get there to help us and in the meantime we wasted several hours of our day and had to pay extra mileage driving around trying to find a U-Haul place to drop it off at.

Rating:

1.0

There was dog hair all over the truck. I had to stop 3 miles from the location and fill the truck up with gasoline. Smoke all over the windshield and ashes all over the floor of the truck. I had a reservation for a 10 ft and had to take a 15 ft because there were none there. Tried to charge me the 15 ft price and I refused to pay that amount.

Rating:

2.0

The lady who helped me barely could communicate and wouldn’t listen to me I prepaid and completely preregistered online but she kept asking me same questions. It took about 25 minutes when it shouldn’t have taken 5. Why waste my time doing it online?

Rating:

1.0

Partly clean Business too smoky, too busy and could not understand employee We were there 30 minutes waiting while she tried to figure out how to rent and wait on people and could not tell me anything about returning and said to go on line and figure out When I call they told me I had to return to where I picked up or it would cost me more. This took and hour and we had to spend more on gas to get it back there We ended up calling a Baytown location that helped us get it turned in. Larry was great there and explained everything. It was $31.00 for gas that should have only been about $10.

Rating:

2.0

My drop off location was very bad. Horrible service and no employee was wearing a MASK..... I will never do business with this company every again!!!!!

Rating:

2.0

Place filled with cigarret smoke. The truck was dirty. Had been used on a chicken ranch. Smelled of farm animals. The right mirror was loose and flopped about. I had to stop at a u hall to get it adjusted. The truck was in good working order. But the inside had dirt or chicken feed not sure what. I should not have to clean it. And with covid...the steering wheel was sticky. Grossed me out.

Rating:

2.0

The attendant didn’t know the process. I waited for 35 minutes to do a check out on mobile and then the pricing was incorrect. She also had to wait on other customers at the tiger mart. She called for help 3 times. I think she did the best she could, but need more training and I think she revived some misinformation when she called for help.

Rating:

1.0

Equipment was not updated with correct miles. It was not updated with the correct amount of fuel. The inside of the equipment was not cleaned out. And even though I did a pre-check-in ... it took 45 minutes before the clerk gave me the combination to the key box ... and an additional 45 minutes to attempt to fix all of the paperwork that was wrong ... which ended in a promise that it is probably fixed and for the drop off location to call if there was an issue. AWFUL!!!!

Rating:

5.0

Great experience. Perfect.

Rating:

5.0

The lady at the gas station was very nice.

Rating:

3.0

Was easy to reant, not much of a selection.

Rating:

1.0

When I arrived at 8:30am (U-Haul service started at 8am) the person working behind the counter at the gas station did not know how the u-haul system worked and could not understand that I was renting the trailer for a one way travel. After 45 min and going to my vehicle to call u-haul, I went back inside to try again and a new worker was there that was able to process the rental. No help was provided to lift the heavy tongue of the 6x12 trailer onto my vehicle trailer hitch. The customer service was not good.

Rating:

5.0

Very pleased with your service