Very poor customer service and would not use them againShelli C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Highlands, TX 77562
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- 3.5 Average Customer Rating
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When I showed up for my scheduled appointment I was told the person was not there to do it and it would be a few hours before they show up. When the gentle man did show up I was told they do not take cash, so I canceled called the location in Baytown tx and was told that the truck I was wanting to rent was only at that location so I drove to baytown deposited money into my bank made another reservation drove back to the tiger location where I was told once again the person was not present and it would be a few hours. I then called the help Line and the lady on the other side of the phone helped me do a self check out . When I got to the truck the back was open and some sort of hair and baby wipes were all over the back area as if someone was cutting hair in it. The person at tiger came out of the store and kicked the hair out of the truck. When I asked for the key because I had finished the check out process the man behind the counter wouldn't believe I payed via online and asked how I checked out when I informed him that I check on online he ask if I used a credit card and I informed him I did and he said "if you have credit card then there's no problem , why do you make problem for me on the phone if you have credit card whole time?" It was very unprofessional he was very rude I would never recommend anyone to the location and it was a very unnecessary stress on my day.Lorenzo U.
cargo area had dirt on floorDavid D.
I was over charged on my rental after my card was charged I will never book another U-Haul againPatrick L.
The rental was dirty and full of dog hair. I had to clean it before o could use it, I would have left it but I had no choice. Then the salesperson added Safemove to my rental. I have never used this service. I have insurance to cover all extra cost. Stay away from this locationSHANA J.