Customer Reviews for Timbers
(U-Haul Neighborhood Dealer)

Rating:

5.0

App check-in worked great.

Rating:

3.0

Using the app to add a couple of hours to the rental was very convenient.

Rating:

2.0

When I picked up the truck the truck had a bed bug infested bed still inside the truck with a U-Haul car on it. I had to remove it myself and cleaning the inside of the truck before loading my actual stuff onto the truck. When I brought that to the attention of the clerk at the third part location. He stated there was nothing that I could be done about that because they are not actually U-Haul they're just a third party.

Rating:

5.0

Just make sure both headlights are working! Other than that, it was the easiest, most expeditious truck rental experience in all of my 50+ rentals. Thank you again.

Rating:

2.0

I originally asked for the 10ft truck and when I arrived to pick it up they said no truck was assigned to my pick up so I had to cancel and make a whole other reservation and had to get the bigger truck which is not what I needed.

Rating:

5.0

the attention via telf and in excellent person service in truck trmia a failure in nrl esvspe sounded very duto feltto fe la cabima

Rating:

5.0

There wasnt a handtruck/dolly in the truck but we didnt need it. interior couldve been wiped down but ovrrall, it got the job done & i was pleased with the overall experience. reading online reviews for this location - people dont have patience but i think we were fortunate being the only ones in there both times, making for a quick service but understandably its a gas station, other business will need to be conducted.

Rating:

1.0

I arrived at 8 am to pick up my rental. The door to the cornerstore was locked with no one inside. I tried calling the store- no answer. I was in the middle of transferring my reservation with U-Haul customer service when an employee finally unlocked the door around 8:15. He did not apologize, and proceeded to help the 3 other customers that walked in after me to buy booze and cigarettes. When I finally got my keys, I could hardly get into the car due to its parking location. I checked for the dolly I paid for- not there- and had to go back inside. At least turning it back in was fairly easy, but I wouldn’t recommend this location due to the total lack of professionalism and timeliness.

Rating:

2.0

It was very disorganized and not very clean at all. The truck did not have the Dolly and the padding locked up.

Rating:

5.0

I would recommend cleaning the cup holders a lil more it was a lil sticky…

Rating:

5.0

Everything was great

Rating:

5.0

Fix the radio in the truck 🙂

Rating:

1.0

Have the truck at the location I originally ordered. Truck came with 30 mi but the only drop off locations were all 20-30 miles away from my scheduled rental.

Rating:

5.0

Everything was great 😊

Rating:

2.0

The pickup experience was terrible. The guy working had us wait to help other customers throughout out transaction with him. The trucks AC went out the day we were supposed to travel and caused a four hour wait for us with a newborn. The trucks should be checked in between uses and that is not possible at third parties like a gas station.

Rating:

2.0

Vehicle floor was dirty inside and in the bed. Gave me Vehicle with 1/4 tank of gas only.

Rating:

4.0

The truck had a very bad and unpleasant smell. Including the cabine and the back

Rating:

5.0

Only parking upon return was yricky

Rating:

3.0

Details process need to be communicated to the customer. I left the facility without inspecting the rental truck.

Rating:

5.0

All good. Don’t change anything.

Rating:

1.0

My experience with renting from this U-Haul location inside a gas station was quite confusing and frustrating. When I called the U-Haul number to inquire about their whereabouts, the representative seemed unaware of their specific location, adding an initial layer of uncertainty to the process. Upon arriving at the gas station, I discovered that the U-Haul rental was situated in a strip center at the opposite end of the parking lot. The lack of clear signage or guidance made it challenging to locate, contributing to the overall confusion. Improvements in communication and signage could greatly enhance the customer experience at this U-Haul rental inside the gas station. A more precise address and clear directions would assist customers in finding the rental center effortlessly, ultimately streamlining the rental process and improving overall customer satisfaction. My experience with renting from this U-Haul location inside a gas station was quite confusing and frustrating. When I called the U-Haul number to inquire about their whereabouts, the representative seemed unaware of their specific location, adding an initial layer of uncertainty to the process. Upon arriving at the gas station, I discovered that the U-Haul rental was situated in a strip center at the opposite end of the parking lot. The lack of clear signage or guidance made it challenging to locate, contributing to the overall confusion. Improvements in communication and signage could greatly enhance the customer experience at this U-Haul rental inside the gas station. A more precise address and clear directions would assist customers in finding the rental center effortlessly, ultimately streamlining the rental process and improving overall customer satisfaction.

Rating:

5.0

Excelente servicio... felicitaciones 👏

Rating:

5.0

Put sign to show location of the office

Rating:

5.0

Excellent service

Rating:

5.0

good

Rating:

4.0

👍🏼

Rating:

5.0

All good

Rating:

5.0

The place I rented it from the guy was amazing and super friendly !!!!! I give 5 stars !!!!!!! Thank you so much !!!!!☺️

Rating:

1.0

These guys charged my card double the amount. I will be writing corporate.I am also writing a Yelp and google review.

Rating:

5.0

Easy breezy. I was detained because of a wreck on the way back. I was scared I would be charged more, but I was not. Very polite people to deal with, in and out quickly. Awesome experience.

Rating:

5.0

Nothing for me all was good. I picked up truck no problems moved my daughter and took the truck back. Real fast and easy. Thank you to the store we leased it from.

Rating:

2.0

It’s a gas station. The truck was dirty and the equipment I paid for was not in the truck. The gentlemen that helped me was a great individual but I wouldn’t rent at this location again.

Rating:

2.0

Verification process is stupid

Rating:

1.0

I was told with no notice (at the check in desk) that my rental dollies weren't available. Secondly, apparently the lady failed to dispatch me and yet gave me the keys to the truck and said I was good to go. This gave me issues returning the truck later.

Rating:

5.0

Had requested to rent a utility dolly, but no dolly was available.

Rating:

5.0

I wish the cell phone texting service would go along with it.

Rating:

5.0

Non everything is good

Rating:

5.0

Nothing ever thing was great

Rating:

5.0

Wonderful service. Gas low but that was okay.

Rating:

5.0

Not much..the staff and trucks are very good.

Rating:

3.0

Someone could have swept the truck out before renting to us. The employee in the store was very hard to hear.

Rating:

5.0

Excellent Location and service

Rating:

3.0

I had a hard time twisting the key ti start the uhaul. Need instructions on how to crank it if the key don’t turn

Rating:

3.0

Nothing, it was fine.

Rating:

5.0

Love that uhaul makes itt try easy to rent a truck, I have rented trucks several time.

Rating:

1.0

Improve your customer service.

Rating:

5.0

The check in process went smoothly. All thought when I inspected the truck it was really dirty and I was almost charged a $25 cleaning fee which I was refusing to pay. But when I received my receipt, the charge was not added.

Rating:

2.0

Don't charge people for items you don't have. Don't lie about having items in the truck.

Rating:

5.0

The process was easy and went smoothly. I even went back the next day because I realized I left some documents inside the truck (while I went to make note of the mileage), and the guy was helpful. It wasn't totally obvious where to drop off the key. The trucks are on one side, but you have to walk to the gas station to return the key - either outside in the dropbox or inside to the gas station clerk.

Rating:

1.0

Your company needs to train agents better on assisting customers with kiosk issues. I have never heard so many "I don't know's" when dealing with a company. You also need to have a way of contacting property managers while they walk the property to resolve customer issues.

Rating:

5.0

Dropped truck off without issue. Thank you for making this move as good as it gets.

Rating:

1.0

The man I spoke to could barely communicate with me. Not unpleasant, but unhelpful. He instructed me to leave the lock on the back door, which I was later admonished for by another Uhaul team. The truck was parked in such a way that it took me ten minutes to maneuver it out of the parking lot. I believe this location also changed the location of my drop off to something a further 20 miles away or so from where I'd requested, which dipped into the gas I'd put in the truck and means Uhaul got to double bill me for gas because of their rep's mistake. I would avoid this place, I'm not sure they know what they're doing.

Rating:

1.0

This location was in a very sketchy place, with sketchy people. The customer service person was literally picking his nose while he was talking to us. It was very disorganized. It was located at a convenience store, but that wasn’t something that was obvious when we booked our U-Haul. We had problems picking up the U-Haul as the system double booked the same truck. I was not honored the 50 dollar guarantee, when I mentioned it the guy looked at me like I was crazy. This whole experience was very inconvenient, I will not be returning to this location, and U-Haul should consider withdrawing their Buisness from this location. SUPER SKETCHY!

Rating:

1.0

The clerk on duty couldn't tell me for sure which truck the key he handed me was for, when asked if the dolly I had requested was in the truck he replied 'I'm not sure, go check and see. If it's not, I'll go see if I can find one.' When we did find our correct truck, the dolly in back was the small one when I had requested the furniture dolly for $10, and despite providing photographs showing that we never used that dolly it took 2 phone calls to get the charge taken off my bill(the 1st person made notes but didn't start a dispute)

Rating:

2.0

I should have received some type of confirmation or receipt in person for the drop off. Maybe there would not have been confusion on the amount of time I actually had the truck…