Customer Reviews for Timely Treasures Thrift Store LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Love the ladies at this location.

Rating:

5.0

Service was excellent

Rating:

1.0

Overall customer service. Gave me a location that wouldn't take the tow dolly . Overall communication wasn't great at all. Picking the location to getting the truck to picking up and dropping off the location wasn't easy at all.

Rating:

5.0

The lady that runs this location is extremely friendly and helpful and made the overall experience enjoyable!! I would definitely recommend this location to anyone who needs to rent a truck. I had to change my reservation twice and she was always friendly about and did not give any bad attitude which is rare here in Fayetteville!! If I ever need a truck again I will drive by the one rental location closer to my house just to use her again.

Rating:

1.0

Over charged for everything put the wrong mileage charged me the dolly twice and safe move twice

Rating:

3.0

Ladies working their are very gruff and it's not a very friendly place. I was charged $68.93 when my online reservation said $63.

Rating:

4.0

You can get your act together in scheduling you equipment. I asked to pick up the Van at 5400 Bragg Blvd but you said you didn't have it there. You offered me a 10 foot truck which had more expensive rates per mile. I scheduled the van at Horner in Sandford NC and when I got there, there was no van. I was sent to another location on and when I got there my cell phone rang and it was your Regional Office telling me I could get the Van at Fuguay Varina which is too far in the opposite direction. The lady then scheduled me at Honeycutt Rd in Fayetteville. I went there and got the van. The phone rings again and it's a U-Haul in Sanford asking me if I was still coming for the van. I told her I didn't know what she was talking about because we were already getting the van in Fayetteville. She said that U-Haul was screwing up the scheduling. My first two rental were excellent from Bragg Blvd. After that, the whole thing went to hell. I don't even know how I'm being charged because I'm seeing different charges coming through my bank account. It's confusing. I think next time I should go with Budget or Penske. You all are losing it. I've got to watch my bank account very close now to see if you're taking money you have no right to.

Rating:

5.0

Could not ask for a friendlier personnel. Keep up the friendliness. Check out was smooth and thorough.

Rating:

3.0

The pick up location I reserved was two minutes from me and the day before I received notification i had to pick it up 45 minutes away. Additionally the drop off location provided to me was not available for drop off and an additional 15 miles away was where I was routed to drop off. Very inconvenient for pick up and drop off!

Rating:

5.0

Nothing. The people there are very respectful and I would use them again. Thank you

Rating:

5.0

Great and friendly staff. The hospitality always makes me want to choose you again. Thank you

Rating:

5.0

The staff was great, professional and nice!

Rating:

5.0

Best customer service around our area, bar none. The work with you and are professional in everything they do. I will definitely rent from them again.

Rating:

3.0

My reservation said $19.99, but was charged $29.99

Rating:

5.0

The pick-up location was great. The provided courteous service and their professionalism was above reproach.

Rating:

3.0

The process was TERRIBLE to complete. Will not be using the online service again.

Rating:

5.0

Beverly is the best! So organized, professional and helpful thank you so much

Rating:

4.0

Don't let the computer crash.

Rating:

5.0

This place was quick and easy not like some of the bigger U-HAUL places. The two ladies upfront were very friendly and helpful. Got me in and on my way in less than 10 minutes. Vehicle was new, clean and just what I needed for a short move. Will use them again.

Rating:

1.0

Was charged for equipment not given.

Rating:

1.0

Dropped truck off the same day i picked it up. Had a two day rental. Tried to charge me for a third day rental with extra safe drive charge.

Rating:

5.0

Wonderful people, great customer service.

Rating:

5.0

Great customer service!

Rating:

3.0

Hard to find location inside a pawn shop. There was no attendant on-site and had to leave the keys with another non-UHaul employee. Still haven't received my final bill.

Rating:

5.0

Affordable prices and good equipment

Rating:

5.0

Great customer service, no improvement required!!!

Rating:

5.0

Nothing you and your staff did well

Rating:

5.0

Very friendly and easy process to rent from location.

Rating:

4.0

Needs a loading ramp. I opted in for a $19/day@$.99/mile and was okay with the vehicle, but it would have been way better with a loading ramp. The vehicle was surprisingly good on gas, considering I did not drive too far, but I was still surprised non the less after only refilling the tank $16.

Rating:

5.0

Very knowledgeable staff. Great experience at this location. Will be renting here again.

Rating:

5.0

The lady who works at that rental facility is sweet. This was my second time renting from there and I'll likely use this location again in the future.

Rating:

5.0

nothing

Rating:

5.0

Excellent customer service

Rating:

5.0

Everything was so easy with the rental and the owners so helpful and responsive

Rating:

5.0

Great service in drop off and out. Would rent here for sure again.

Rating:

5.0

Friendly and extremely knowledgeable and helpful on our return of equipment. I would rent from these folks anytime.

Rating:

5.0

Beverly and her staff were very friendly and accommodating. Very convenient location for drop off and pick up.

Rating:

5.0

none

Rating:

5.0

This is the 2nd time that I have been able to rent from U-haul without having any issues at all.

Rating:

5.0

My experience here was wonderful. However, my overall experience with Uhaul was otherwise a disaster!!!

Rating:

3.0

It is hard to get in and out of during high traffic times

Rating:

4.0

In the same place as a Trift Store, so when the store has allot of customers, you have to wait to get a truck. But the ladies made up for the inconvenience with their pleasant personality.

Rating:

5.0

The best place to rent a Uhaul truck. Very fast and easy. The staff is amazing,and very knowledgeable.

Rating:

5.0

Everything fine as is.

Rating:

5.0

Everything is fine as is.