Owner of the facility was very friendly and helpful. I will definitely be renting here again.
CHRISTOPHER R
Customer Reviews for Timothy Paul Nelson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tim was an excellent help with understanding the contract and getting the vehicle squared away. Made it a super easy process.
GARRETT LI was met immediately upon arriving and had no issues returning the truck. The gentleman that helped me even pointed out something I didn't know. There is a Uhaul logo hidden in the graphics on your vehicles. A "Where's Waldo" if you were. Overall great experience
THOMAS JYour service is excellent.. absolutely Excellent! 💗
TAMMY IGreat service!
SUSAN Mthe agent was bery helpful.
CHARLES MVery helpful.
TODD SMake sure customers know that it's an actual uhaul drop off and not just a rental for uhauls
JADE EFriendly and professional. Excellent experience. Thanks again!
CASSADIE MTim was great and the process was very smooth.
WILLIAM HNo let what happen to me happen to them
Brad BDrop off after hours. Did not speak to anyone
Eric Lyou can become short person and overweight person and old person more related. As the truck ran fine but was extremely difficult to get in and out of because there was no foot step to help get into the truck. There was a built in step in the door opening but it was about 18 to tall for any short, overweight, or old person to get in. I had to have help getting in the truck and when I got out I twisted my back trying not to jump from the seat. This uis a serious problem that needs to be FIXED not just addressed.
BJ MI would like to have had cruise control & the cab is extremely noisy. No isolation on the cab adapter. So noisy that I could not use my phone in van audio. My contact could not hear me to much background noise.
Thomas CIn all my adult years of renting trucks for moving, this has got to be the BEST experience EVER!! Mr. Nelson was the most professional representative to deal with this transaction, that can sometimes be challenging!! He was kind, patient on a grueling hot day. Took time to walk me through the process on getting a truck on a weekend, and gave me the assurance that everything would be ok. LOVED being in a new truck, drove like a charm, met all my needs. My only recommendation is for short folks, to add a step-down for the drivers side. Hard to make that big step after knee surgery and short legs. :) Mr. Tim Nelson is the best man in the Hot Springs, AR area if you are interested in renting any size truck. Bravo Mr. Nelson!!
Deborah CI would highly recommend Uhauls Timothy Paul Nelson’s! Extremely well customer service and very knowledgeable and helpful all the way around!!! Definitely will refer to everyone who is interested in renting a U-Haul! Appreciate him very much!
Fallon WVery friendly! Offered me bottle water or electrolyte replacement drink when I returned the truck. I was so grateful for it from being so hot, exhausted and dehydrated from loading/unloading that 20' truck. Linda H.
Linda HNo one there
Ted MGreat service. Would definitely use again.
Ricky LFriendly efficient service
Vaughanda BNothing, they were very helpful
Rhonda BTim was friendly, professional and very helpful.
Flave CTim Nelson was amazing and extremely accommodating. Fantastic experience would highly recommend this location to anyone.
Mark GThe uhaul wasn’t the cleanest and it smelled like smoke
Diego FOwner/Operator was very friendly and helpful at both pick-up and drop-off.
Kelsie BHelpful, friendly, and quickly helped me pick up my truck rental
Daniel JVery cool place to rent from. Service was excellent, rate was great and perfect central location for me. Highly recommended!!
Nathalie PSmooth transition, friendly and professional
Wayne NNothing at that location needs improvement clean tidy and easy to find Greeted when we arrived and extremely polite and friendly I have never been to a U-Haul site and been walked to the vehicle and shown the vehicle and then had the mirrors adjusted for me while I was sat in the truck I had issues trying to get online on my return to finish my rental and low and be hold I was helped again by the owner at this site quite clearly nothing is too much for this man I just wish others could be ambassadors for your company like he is. Unlike the deplorable behavior I received from the poyen Arkansas location where I got threatened on the phone for writing a poor review online. To the degree I had to call until to get assistance as he would not stop calling my phone and threatening me if I ever went back to poyen. That site should not be uhaul
David GVery friendly service.
greg pSuper friendly helpful agent here as well. Internet/phone signal wasn’t strong enough to accomplish uploading photos for mobile check in.
Scott YGreat place to rent a U-HAUL! Very helpful staff. He even helped me to adjust the mirrors, and that has never happened before (and I have rented many U-HAIL trucks in the past).
Tomas KTim was so helpful, knowledgeable, and friendly!
JoAnn MEverything was great. Smooth and easy,
Claud SEverything went exactly as it should have, and couldn't have been easier. Thanks Tim
Brett BMr. Nelson was very nice and polite. Checked the unit out and I was cleared out in a very short time.
Richard EMr Nelson was friendly and helpful ,the truck he gave me had a head light out , and he exchanged trucks for me . He also came out with me to the truck and helped me adjust the mirrors , No one has ever done that. He was very helpful. Thank you.
Shawn CGood people recommended again
Daniel CThank you for allowing me to use your tool for my move. God bless.
Chitara BI wasn’t the person who dropped it off so can’t say for sure. I couldn’t send this form in without filling something out.
JANI DKeep doing what you are doing.
Kenneth STim came right over to us almost before I had the truck turned off. He was super-friendly and accommodating. His handheld device was a little slow, and he apologized, but that was a very minor inconvenience, and not his fault. No additional charges were assessed, so everything went as planned.
KENT WTim really went above and beyond to help.
ANITA MAirport rd location and the rep. was the only good thing about this rental. Original reservation was for a location in hot springs village. If I would not have checked the day before I would have been rejected at that location. Uhaul sent me to another location and there was no truck available there. Went to another location and that was where Tim was able fullfill the reservation. I rent Uhaul trucks probably 20 times a year, I will be more careful who I rent from next time.
STEVEN Mi would suggest getting the GPS fixed for the location. the owner of the location was extremely helpful though. he came in on his day off to help us get our truck
DONALDO BService was great. Best location I have ever rented from.
LAURA WVery friendly & helpful!!!
JENNIFER BNothing Tim is very knowledgeable and just a good guy.
DAVID VTim was wonderful. He was helpful and had the personality like I'd known him my whole life. I highly recommended his location for UHaul rentals.
PHOEBE HNice and professional
TONY PHe was also very nice and helpful.
AMANDA FThe guy was completely unprofessional he didnt ask me anything he didnt have any other trucks on the lot at all and he didnt give me my cash deposit back. He claimed they were going to mail me a check but i just moved and didnt even know my new address so i had it mailed to my old one its likely i will never see that check... I asked him if i could just take it somewhere else and he said "well no where else is open and its 40 dollars for an extra day " i told him that wasnt going to work and he just didnt care. He didnt say a word he just looked at me for a minute and then started asking me for my information.. I never showed the guy my license i just told him i was who i was.. It was an uncomfortable experience overall
Damien CMe.Nelson was prompt, professional, personable, he knew what he was doing and had great customer service skills!!!
JOSEPH KThe dirtiest U-Haul I’ve ever been to in my life it smell like smoke had dog hair everywhere cigarette butts everywhere it was disgusting
RICHARD C