Customer Reviews for Tims Auto Sales
(U-Haul Neighborhood Dealer)

289 reviews

350 Grant Ave   Junction City, KS 66441
(Across from Empire Today near Dick Edwards)

(785) 762-4439

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Special Operating Hours

  • 4/16/2021: Closed

Services at this Location:

Contact Us

(785) 762-4439

350 Grant Ave
Junction City, KS 66441
(Across from Empire Today near Dick Edwards)

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Special Operating Hours

  • 4/16/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Patsy F. 
Rating:
5.0

Customer did not leave a comment.

Lane M. 
Rating:
5.0

Tim's auto sales was just a great location to rent from; the customer service was top notch. I was called a day prior and despite issues with my uhaul reservation, they went out of their way to make sure I got the equipment I needed and on time. Highly recommend!

Shawn B. 
Rating:
1.0

The guy read the odometer wrong and said I drove the uhaul 76 miles when I only put 16 miles on the truck.

Marie W. 
Rating:
3.0

Customer did not leave a comment.

suzannie H. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
2.0

We reserved and paid for the I-haul on line. The location was specified on line. When we got there, we were expecting a quick process of just picking up the key and getting on our way. The gentleman helping us had us pay extra fees. When I asked about it, he said it was taxes and that they can't charge that on line because of the difference in cities. Even though our paperwork online specifically stated that location. He was not very friendly and he did not wear a mask, which I found to be highly irresponsible and disrespectful. We were there at least 15 minutes which I find ridiculous since we did all our paperwork ahead of time on line, including payment (except for the hidden fee, of course).

Juan H. 
Rating:
3.0

Customer did not leave a comment.

mohammed F. 
Rating:
5.0

Customer did not leave a comment.

timothy W. 
Rating:
5.0

Best customer service! Very professional!

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Have the neighborhood dealer able to apply military discount.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Gerry Z. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Great service

Fannie F. 
Rating:
2.0

Equipment was not clean, pick up time was not disputed and caused an extra charge . However the service was somewhat quick

Charlie D. 
Rating:
3.0

Nothing really, unless you want to install a car wash that can handle a 12' truck, instead of charging 25$ to clean a truck

Jared W. 
Rating:
3.0

Truck had just over a quarter of a tank, after the proper-tier told me it was at 6/8s. Cargo area of the truck was dirty, had to sweep it out before I loaded my household goods. Other than the online portion of u-Haul, that was the only thing that was worth the experience.

Brian R. 
Rating:
5.0

Don't hide all the fees. I was not told about taxes nor was I told about an environmental fee. I was under the impression I would be getting money back out of my 100.00 deposit and now I find out I still owe money.

vera D. 
Rating:
5.0

Seamless experience associate was very knowledgeable and friendly

Nathaniel R. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Dustin A. 
Rating:
4.0

I'm just not a huge fan of the random contracted locations but they usually have limited resources. The gentleman that owned this location was very polite and pleasant.

Christina H. 
Rating:
4.0

Na

Angel A. 
Rating:
5.0

Excellant Service and very friendly.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

Jeroen R. 
Rating:
4.0

Customer did not leave a comment.

Briscoe M. 
Rating:
4.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

The information was that they were open till 4:00 pm - they've apparently changed their hours and closed at 2:00. We arrived at 2:17.

Melissa S. 
Rating:
5.0

Nothing, it was excellent

TODD H. 
Rating:
4.0

Customer did not leave a comment.

Austin G. 
Rating:
3.0

The place was out of my way, but necessary to obtain a truck. Nothing against the place. They did a great job of preparing the truck and having it ready. I did not know that I was to leave the lock that was on the truck. Now have to mail it which will be an additional expense to me. The 24/7 instructions are easy to follow but should have included instructions to leave the lock.

RON S. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Customer did not leave a comment.

BRAD M. 
Rating:
5.0

Nothing - the location was easy to find and the staff member I met with was helpful

joseph K. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

My visit to Tim's Auto Sales for our U-Haul rental was simply outstanding. It began with the a uplifting energetic voice that answered the telephone on our first inquiry. The gentleman there, and I believe there is only one person handling their sales calls, sounded eager to answer the phone oh, he spoke up easy to hear, eager to make the sale, all the while he seemed genuinely a happy man. Following are simple reservation, upon arrival, he had the same optimistic attitude has he demonstrated on the telephone. Furthermore, these telephone skills and sales skills that he demonstrated seems to come naturally to him, and they are often what we miss when we do business today. He is obviously an asset to Tim. And I would love to have him working at my facility answering the phones for my company. So look out Tim! Haha just kidding! I wouldn't do business that way. Thank you so very much for your help will service and your great attitude. Mac henington

Mack H. 
Rating:
3.0

Not computer savvy. Multiple errors with my reservation. Not all were locations fault. U-Haul messed up some of it.

Jay C. 
Rating:
5.0

Debbie knew what she was doing and super helpful

Kim D. 
Rating:
1.0

The truck I received was clean, but was very old. Oil change light was on, brakes did not function properly, it also rode like shit. I love usual and use it all the time, but not this location again

Jacob H. 
Rating:
1.0

Let people know the actual price... almost 60 dollars more than what we were told

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
3.0

Customer did not leave a comment.

Haley R. 
Rating:
5.0

Customer did not leave a comment.

CLAY C. 
Rating:
5.0

Customer did not leave a comment.

TANICE E. 
Rating:
5.0

Customer did not leave a comment.

mosiah G. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
5.0

All went well. I wouldn't change a thing.

Dean T. 
Rating:
4.0

Truck was pretty dinged up and rattled a lot, but it got the job done. Mark at Tim's Auto Sales, the owner at Nook storage, and Tracye at Landmark Storage were all very helpful.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Scot S. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Wayne G. 
Rating:
2.0

Did not answer the phone when i called multiple times to extend it. Acted like i was pissing him off when i finally got ahold of him and acted like it was my fault instead of his for not answering. Told me he was probably going to have to charge me for the trailer mistake that was due to uhauals system because he didn't know how to take the fee off when there wasn't even a fee on my account. Will not use uhaul again.

Dylan H. 
Rating:
3.0

Customer did not leave a comment.

Zachary S. 
Rating:
3.0

Make sure the gas gauge is working so people can actually know what the gas is at. Also, I got charged two times for the same thing.

Jacob M. 
Rating:
5.0

Great guys working made me feel at home

Craig F. 
Rating:
5.0

The guy at this location was very helpful and nice.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

everything was great, great customer service, very friendly and professional

Samantha S. 
Rating:
5.0

The person that took care of me - Martin - was very helpful and explained everything - both checking me out and in.

GENE T. 
Rating:
5.0

Customer did not leave a comment.

GREG C. 
Rating:
5.0

The Uhaul truck was good and clean, but the Appliance dolly did not work because the part the strap needed to connect to was broken. The crank must of been broken for a while because it had rust on it. I noted that when I returned it but I was still charged the $20 rental fee which is not huge but I thought he would of removed that charge since I could not use the appliance dolly.

Charles S. 
Rating:
2.0

reserved a 26 ft truck online but U-Haul dealer called us to inform us there was not that size available within 30 miles of our location we were given a 15 ft truck instead but not compensated for the inconvenience at all.

Thomas N. 
Rating:
1.0

The man insisted he take the trailer of my hitch in the process he put a huge scratch on my bumper and didn't even flinch. Not happy, will be contacting Uhaul in regards to to damage.

Justen Y. 
Rating:
5.0

The guy was super nice and accommodating. He explained everything very well and was very thorough. Compared to the last time I used Uhaul in topeka, he was amazing. Thanks!

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

The service was exceptional from the beginning to the end. The shocking part was when a customer service representative called to check on my trip and sent me the address to where I needed to drop off the equipment. Just that gesture alone made my arrival easier.

Demarcus B. 
Rating:
2.0

Have employees trained on the computer program. Newer equipment truck ramp was hard to operate.

Jamie M. 
Rating:
5.0

There was no complaints the price was as promised and we were very well pleased with this company they were courteous and friendly straight and to the point. Will use them again whenever we move again.

Mizraim W. 
Rating:
3.0

Nothing wrong with Tim's what I found upsetting was to get a call saying that they didn't open until 10:00am on Sat. I had requested an 9:30 start and had picked a place that supposedly opened at 9:30. However, the system bumped my to Tim's despite my 9;30 request. The man at Tim's agreed to meet me at 9:30 which was nice. BUT Why does your system not take into account the requests.

Paula P. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Martin opened early to help us out. Thank you.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
4.0

Customer did not leave a comment.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

ANN O. 
Rating:
5.0

Great customer service. Very helpful

Carmen L. 
Rating:
5.0

polite, efficient, good service

William P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
2.0

Martin was very rude and blaming us for pick up time difference when I went off of my email confirmation.

Ashley K. 
Rating:
4.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

keep up the good work

SAM S. 
Rating:
5.0

Friendly and professional. Unhooked the Uhaul so I didn't have to back it in myself.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Keaka A. 
Rating:
3.0

Customer did not leave a comment.

TERRY F. 
Rating:
3.0

Customer did not leave a comment.

PAULA LYNN P. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
4.0

Mr Mat was very kind and helpful!!

LISA R. 
Rating:
3.0

Customer did not leave a comment.

Evan W. 
Rating:
2.0

The agent was not knowledgeable and he didn't fill out the paperwork correctly for drop off. It took 5 attempts to fill it out and it still wasn't correct.

Kirk G. 
Rating:
4.0

Nice office to wait while they process

BRENDO B. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
2.0

I was called at 9am to say the truck was ready to be picked up. I came at 1:30pm to pick up truck and the battery was dead. So I waited 40 minutes for them to charge the truck. Then the uhual battery died on us 3 times while we had the truck. It appears there where some loose wires around the battery.

Ashley K. 
Rating:
3.0

Customer did not leave a comment.

Kasper M. 
Rating:
3.0

Customer did not leave a comment.

Ronald N. 
Rating:
3.0

Customer did not leave a comment.

Takuto K. 
Rating:
5.0

Martin at Tim's Auto Sales is Absolutely the BEST! Uhaul screwed up my reservation and he helped me make it better when Uhaul would not. Not impressed at all with the reservation system as I was told I had a 90% chance I would get a truck from my preferred location. Didn't happen and then had to pay for about 60 extra miles because of it. They also only took my reseveration for 10 hours when I asked for 2 days. Disappointed in Uhaul, very thankful for Martin.

brendy W. 
No reviews have been submitted for this location.

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