They was ok. He had a hard time getting his internet up and running so he could check the truck in.
michele p
Tims Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Junction City, KS 66441
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Customer Reviews
- 4.0 Average Customer Rating
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I rented under the 24/7 method. The app is slow and glitchy. It took me an hour to get everything finished during pick up. If someone can update the app to be more user friendly the pick up and drop off time would be faster.
Lance SIt wasn't until I got a voice message from the man in Junction City, Kansas that the U-Haul was to be dropped off with him on Saturday at 10:00. I called him back, a very nice man. I told him what Pete in Lawrence had told me about dropping it off in Manhattan and Pete had said ignore that and drop it off in Manhattan. Mr. Almond (?) let me know that I couldn't do that they would charge me. Then he said I needed to call and change the destination, at that time he gave me the number to call. He was very informative and I am grateful he called me. But when I called the number : I tried to explain the situation I got a person who just repeated to me that I had signed a contract. Over and Over. That is when I informed her I wouldn't be using this service again and I am going to report this to the Better Business, her response was yes mam, yes mam . I was just looking for some answers to change the drop off spot because I didn't estimate the mileage to drive it another 20 miles to the Junction City Kansas. Because my original order wasn't even considered and was changed this did cause a lot of problems. We loaded the truck and went to Manhattan to unload it then we dropped the UHaul off in Junction City. KS all in the same day. You have some people who don't care about representing the U-Haul company. I am sure I am not the first to call, or she wouldn't be so ready to do a broken record technique on a customer.
Kay RWhen picking up, the app would not work on Android. App worked in Apple. We were looking for a lockbox but the lock was on the truck. Update to images and description of where the key will be located.
Trina ALocation was closed when I got there at 4.15pm, despite being advertised as open until 6pm.
Gary B