Customer did not leave a comment.JOHN B.
Customer Reviews for Tinkertown Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.Hope B.
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.Paul C.
Everything was as good as can be. Very nice and helpful people.robert D.
The reporting of road side assistance was horrible. I had to wait over 2 hrs for a blown tire. Tinkertown was great getting us checked in. Love the staff there and would rent again.Randall B.
Great serviceTimothy H.
Easy made easy. This was a great ecpjoseph Z.
You need to eliminate the minimart location.Cole C.
The U-Haul website was giving troubles but they were able to resolve it.Bicycle M.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.LEE SCHONY A.
Customer did not leave a comment.Stacy C.
Customer did not leave a comment.Bill C.
Customer did not leave a comment.Robert A.
Nothing, pickup was seamless and easy. Roger and Tim know their stuff.Daniel E.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.Allison S.
Customer did not leave a comment.ROGER W.
Visible signage to where a customer needs to go to get the key.Jonathan M.
Customer did not leave a comment.Danielle B.
This has nothing to do with either location but is about Uhaul as a company. I reserved a 10 ft truck almost a month ago in Syracuse and a couple days before picking it up was told I had to drive to Oswego to pick it up. After driving 47 min out of my way I was told that the truck had never shown up and that there were no trucks in the area and there was simply nothing they could do. I had to be out of my apartment the next day so took a trailer instead and the whole debacle took 5 hours out of my day, being hung up on with Uhaul, driving around Oswego, purchasing a ball for my hitch, and towing a trailer back. I did not want a trailer and was terrified of driving it on the highway-at 45-50 mph it began to sway and I instinctively tapped on the brakes and tried to steer. Due to inexperience I jackknifed across three lanes of traffic and ended up facing oncoming traffic. I may have mentioned this, but I had reserved a truck in Syracuse, not a death trap from Oswego. I will not be using this service again if there are any other options.Elizabeth V.
Very good experience. The personnel were very helpful,courteous and very professional. Very definitely glad to do it again . I will be moving into a permanent residence 8-1-22 and will most likely rent a unit again at that time from Tinkertown Hardware.Joe F.
I was satisfied with the impeccable customer service and how hands on the associates were I am very pleased....evellia B.
When we dropped off the U-Haul the person who took the keys told us that had no knowledge that we were dropping of the truck. When it was explained to him that the U-Haulnin Jamestown told us to find the nearest one to drop it off the person working was like we don't have the paperwork. We were like we were told we could drop it off anywhere, you accept and rent out uhaul a so it is perfectly ok to leave it here.eric R.
Customer did not leave a comment.MIKE W.
Customer did not leave a comment.Phil Z.
Nothing, those guys are very courteous and professional. If I ever need another uhaul I wouldn't hesitate to call these guys again @Mike W.
Great customer service!!!Stacey Z.
The availability of the trucks was fantastic with very friendly interaction for getting the truck. My only complaint was how slippery the inside of the truck got with the slightest bit of snow. I might install some grip tape or something to reduce this, luckily those cloth throws were available to help this. Otherwise, a very great service!Ryan M.
I was really happy with my experience at Tinkertown Hardware. The truck was clean, drove well and was ready and waiting for me when I got there. Returning it was fast and easy. 10/10 would recommend to a friend or use them again.CHALLICE R.
Customer did not leave a comment.William B.
Customer did not leave a comment.James P.
Customer did not leave a comment.Mohamed E.
Customer did not leave a comment.Eric V.
Tinker Town Hardware is the best. The staff are so helpful. The equipment is always ready to go and in good working condition. They even helped me problem solve a hitch and lights issue. I try to use them whenever I need a uhaul or anything hardware.Sarah R.
These guys were great!!!!KIM S.
Customer did not leave a comment.Joshua H.
The guy at the hardware store got everything all set up for me nice and easy and I was on my way quick if I need a trailer again I'll shoot back over thereJoshua H.
The location is too far from my home.Greg W.
I certainly would have preferred to have the equipment I reserved actually at the U-Haul facility I requested over a month in advance, instead of more an hour and a half away from me! IT WAS EXTREMELY INCONVENIENT.Duane B.
Customer did not leave a comment.Mitchell O.
Customer did not leave a comment.Tiffany A.
Customer did not leave a comment.Ronald L.
Roger at Tinkertown Hardware was great as well as his staff. The bummer was availability in Westren NY. Original pick up was at Rochester Airport but had to drive 3 hour round trip to get trailer - a big time suck. That's it.Norman S.
Everything was great. It is winter so I didn't expect the trailer to be clean. Staff are kind and helpful.Amy D.
Tinkertown is an excellent business; they are always friendly, knowledgeable and friendly.Timothy N.
Customer did not leave a comment.Olga N.
Customer did not leave a comment.Michael D.
Very accommodating. Overall, I traveled almost 150 miles and 4 destinations with no snags. Very pleased with U-Haul's service and helpfulness from renting to drop off.Richard B.
Thank for helping with the situation that came about...It was handled quickly...and felt I received superior customer service...Debbie P.
Customer did not leave a comment.Charles A.
Tinkertown Hardware employee was very nice and made it easy. Very happy with the service.Michael B.
Customer did not leave a comment.KELLY W.
Personnel there were extremely friendly and helpful. Current COVID restrictions adhered to very well and I felt comfortable during the process in pick up and drop off.Bruce F.
Customer did not leave a comment.Nolan A.
Customer did not leave a comment.michael A.
Customer did not leave a comment.Colin B.
Customer did not leave a comment.Ryan B.
Absolutely the quickest return! Would definitely use this facility again.LISA M.
Customer did not leave a comment.Scott T.
Customer did not leave a comment.Kjersten M.
Make sure the have everything they rented. I rented 2 dozen furniture covers and when I got to my apartment and open the back. No furniture covers, but a appliance dolly was there that I didn't rent.Tina H.
Customer did not leave a comment.Julia M.
Trailer was not good. It shook my GMC all the way from Florida to New York. Tire blew out in Columbia causing 2 extra hours on our trip. I will say your emergency service was excellent in replacing the tire.Tom H.
Customer did not leave a comment.Matthew R.
Very helpful in correcting mileage error.Breton Q.
Customer did not leave a comment.Dan E.
Excellent service the 10' truck was perfect for the furniture we needed to move. My daughter said it was very easy to drive. THANKS UHAUL AND TINKERTOWN.Judy B.
Customer did not leave a comment.Eugenia M.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Eugenia M.
Everything was great!Michael L.
Customer did not leave a comment.kathleen I.
Customer did not leave a comment.Justin L.
Customer did not leave a comment.Marcel L.
Customer did not leave a comment.Sheila B.
Customer did not leave a comment.zhongchi X.
Wouldnt give me a cash refund of $80 when they had a $100 bill in the drawerMerlin T.
Customer did not leave a comment.PHILLIP K.
Customer did not leave a comment.Barbara T.
Customer did not leave a comment.tom H.
I really thought the people at Tinkertown Hardware went above and beyond to help me out. They scheduled my next rental and I was good to go. Friendly and efficient.Tina C.
Great people easy to deal with and extremely helpful. I would travel to this location to rent from them. Great customer service.Paul K.
Very efficient and personable.Tom H.
Customer did not leave a comment.Shelly F.
Van leaked in front right upper corner of box. There was water on floor after driving about 14 miles. Could see where the water was getting in corner near joint of top and sidesMerlin M.
See comment aboveROBERT W.
Easy drop off and check in on-line. My phone wasn't working for pictures, but we left a voice mail message and did the virtual check in. Went smoothly.Shelly F.
Customer did not leave a comment.John W.
Customer did not leave a comment.Lyn M.
Customer did not leave a comment.Pamela B.
No need for improvement, very friendly courteous staff.Russ F.
Customer did not leave a comment.FRANK V.
The people at Tinkertown were extremely helpful and knowledgeable.Curtis C.