Customer Reviews for Tire Bros

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tire Bros

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Hugh S.
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Customer did not leave a comment.

Matthew S.
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William S.
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This comment is not directed to Tire Bros. The U-Haul app is full of delays and frustrations and I would not recommend the apps use to anyone. Also, U-Haul charged me 2 days for a 9 hour rental!

Bonnie C.
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I was waiting for over an hour after my reservation time for my Uhaul truck because the guy who had the key for the drop box wasn't there. The receptionist called multiple times, and he kept saying he'd be there in 10 minutes, but never was. When he finally arrived, I was given the keys to a dirty box truck that still had trash from the previous customer in it and mud smeared on the inside of the cab. I was late for my appointment with my landlord and my entire move was pushed back and screwed up by this location's incompetence.

Norine B.
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Just keep doing what you do.

DAVID C.
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Our original reservation was with "Shepards Express". The woman working desk was very confused by our presence. Initially said she only rents to Uhaul employees and doesnt have any rentals scheduled. Then when we showed her our contract she said "your reservation was changed". Needless to say we did NOT get our rental from her. Instead drove down the street and TIRE BROS accommodated us immediately and was very pleasant to work with.

KIM H.
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Howard was very kind and helpful in making my first rental trailer towing experience a breeze! I would definitely rent again from this location. He makes the check-in process simple and efficient as well. Thank you Howard for your awesome customer service support!

William S.
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Bill S.
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Lois H.
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david K.
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tire brothers was an excellent facility and service. prescott arizona u haul on hwy 69 dropped my 2 week reservation and told me they didnt have a truck or trailer for me.they said i had to go get one from another dealer. my dad past away and was trying to get from arizona to akron ohio to help my 82 year old mom living in a 3 story house. drove the truck from tire brothers to sprigfield mo and had a bad tire on the rear of the truck. took 4 hours to get a person on the phone for help ???? poor customer service at prescott arizona hwy 69 store and road service response time was unacceptable.

Paulina G.
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Location seemed a bit crowded and unorganized, but personnel made up for the first impression! The staff was very nice and helpful!

Andrew H.
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Brent W.
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ARMIN H.
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Being new to the area there was confusion on where to return my equipment. I initially returned the unit to the wrong location, but because there was no one on site, 11 am, and not realizing it was the wrong location I left the equipment there and dropped the keys in the drop box. Got a call later telling me it was the wrong location and I had till 10 am the next day to pick it up and bring it to the correct location. When I came to pick up the equipment to deliver it to the correct location the attenden showed no understanding of how a mistake like this could happen or interest in helping me. I will never ever rent from that location and advice others the same.

HARRY O.
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Howard is a great guy to partner with when a move is needed.

CRAIG P.
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Andrea G.
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JASON ALLEN W.
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The crew was very quick and helpful

Stephanie J.
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Elissa L.
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matthew S.
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BILL S.
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JEDIDIAH S.
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ROBERT W.
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Derek B.
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Nice, well intentioned people. Really dirty. Guy wasn't there when I showed up to pickup my truck. Truck was dirty. They probably just need some corporate attention.

Andrew H.
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Richard D.
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Service was excellent and friendly. It's sort of like U-Haul with an extra personal touch!

Rupak B.
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William K.
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Chad P.
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The guy was very friendly but seemed like he didn't know how to do a uhaul rental. It was the owner of the store and it took a half hour to complete the rental.

Thomas H.
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Steven H.
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Cynthia B.
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Jerry T.
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I got billed 8.50 for gas and the level was the same as when I checked out. I think it is outrageous. Your vehicles should go out with a full tank fractions of a tank are disputable I get the feeling you're trying eek out every cent you can. You don't credit when it's returned with more gas.

Michael C.
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Very helpful and curtious.

David A.
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Drop off was easy and the employees were great.

Joseph M.
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Customer did not leave a comment.

Timothy C.
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This location is very confusing and the drop off process using the app is also unclear. The business is called Tire Bros., there is a small parking area near the building with this sign, with big U-Haul signs, but then directly next to it, there is a bigger, unpaved, dirt lot with another business name that also has U-Haul signs. Not at all clear where to drop off. I would still recommend it to someone that needs a U-Haul, but I would warn them about the confusion. The app drop off instructions disappeared too fast to read what to do with the keys. We tried to call, but couldn't reach anyone. We eventually decided to leave them how we found them, locked in the cargo area.

Rodrigo A.
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Diego is a really cool guy it makes the experience very pleasant...

Elvin M.
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After the initial loss of contract due to a computer glitch everything went great, the booking agent bent over backwards to get everything right, the field agents helped with all getting the equipment set and in place, and upon return the agent took care of all the disconnecting and placement of the equipment. Thank you to them for making this a wonderful experience instead of a disaster.

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