Customer Reviews for Tire Bros
(U-Haul Neighborhood Dealer)

70 reviews

1464 Masonry Way   Prescott, AZ 86301

(928) 277-1004

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(928) 277-1004

1464 Masonry Way
Prescott, AZ 86301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Only down side was that their phone doesn't recieve calls.

Forrest T. 
Rating:
5.0

Customer did not leave a comment.

Irvin B. 
Rating:
5.0

Very friendly and helpful staff. The location is a little hard to find and customers need to know to park in the front lot (you'll see other UHaul equipment) before going to the office.

Kathleen W. 
Rating:
4.0

Susie was very helpful and went above and beyond to make sure things went smoothly and that I was billed properly for an additional day and additional mileage. They were very accommodating. Me and my family appreciate Susie's help very much. Thank you.

COLBY W. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
4.0

faster check in.

Ronald E. 
Rating:
1.0

The Uhaul truck we were provided had a transmission leak. We drove 65 miles without knowing this issue, apparently trucks are not evaluated for safety? The Uhaul representatives came and picked up the Uhaul truck, but we had to drive back (65 miles) to pick up a second Uhaul truck. Once we received the new Uhaul truck, it was completely empty of fuel, so we had to use our own money to fill it up ($124). So after 130 miles round trip and filling up an empty Uhaul truck just so we could take the truck home, we were finally able to take the truck home to load up our belongings. Not once did Uhaul offer reimbursement for their terrible services and the expenses it cost us. We also had several scheduling problems that were unnecessary. We will NEVER use Uhaul again.

Zackery P. 
Rating:
4.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

becky H. 
Rating:
4.0

Diego was very helpful

Larry H. 
Rating:
3.0

Dealing with the central office was more favorable and professional. Your satellite location are questionable. The pick up location was not open on time and was not prepared to do business. They took pictures of my credit card which disturbed me because now they have a photo copy of my information. Considering to close my account for the reason. Place of drop off I had to call a U Haul agent to locate the service agent.

joe T. 
Rating:
2.0

needed help to get a mco sent on a wild goose chase to another location to get it they could not help me went back guy said we don't give it here but told him I talked to traffic all of a sudden he found out how to do it after I explained how to do it I'm the customer not a worker!!!!!!

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Perfect from start to finish

David R. 
Rating:
4.0

Customer did not leave a comment.

raymond G. 
Rating:
5.0

Young man behind was very, very nice.

Thomas C. 
Rating:
4.0

very friendly and fast service.

MAry Jo S. 
Rating:
4.0

Very friendly and helpful

WILLIAMS H. 
Rating:
3.0

When I dropped the trailer off I had no cell service I had to drive down the road to finish returning it and it lost my pictures of the trailer. Maybe install wifi at tire Bros.

bradley F. 
Rating:
1.0

I dropped off during business hours at 330. There was no one there only a paper on the door with a phone #. No one answered the phone so I left a message about the return. Never received a call back. Left the truck locked and put the keys in the lockbox at the site. Also tried to call the number on the Uhaul contract for Tire Brothers and that number no longer exits. Left the truck to go back home quite unsure what the outcome would be. When I arrived home I called Uhaul and after a 20 minute wait was able to talk to a rep and explain the situation. She was very kind and understanding. She reassured me that everything would work out and it has. Very grateful to the women that helped me at the corporate office. Sorry I forgot her name. Thanks.

terrance K. 
Rating:
5.0

Customer did not leave a comment.

LISA A. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
3.0

Customer did not leave a comment.

TONYA D. 
Rating:
4.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

Jessica I. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

Customer did not leave a comment.

Hugh S. 
Rating:
2.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

This comment is not directed to Tire Bros. The U-Haul app is full of delays and frustrations and I would not recommend the apps use to anyone. Also, U-Haul charged me 2 days for a 9 hour rental!

William S. 
Rating:
2.0

I was waiting for over an hour after my reservation time for my Uhaul truck because the guy who had the key for the drop box wasn't there. The receptionist called multiple times, and he kept saying he'd be there in 10 minutes, but never was. When he finally arrived, I was given the keys to a dirty box truck that still had trash from the previous customer in it and mud smeared on the inside of the cab. I was late for my appointment with my landlord and my entire move was pushed back and screwed up by this location's incompetence.

Bonnie C. 
Rating:
5.0

Just keep doing what you do.

Norine B. 
Rating:
4.0

Our original reservation was with "Shepards Express". The woman working desk was very confused by our presence. Initially said she only rents to Uhaul employees and doesnt have any rentals scheduled. Then when we showed her our contract she said "your reservation was changed". Needless to say we did NOT get our rental from her. Instead drove down the street and TIRE BROS accommodated us immediately and was very pleasant to work with.

DAVID C. 
Rating:
5.0

Howard was very kind and helpful in making my first rental trailer towing experience a breeze! I would definitely rent again from this location. He makes the check-in process simple and efficient as well. Thank you Howard for your awesome customer service support!

KIM H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Lois H. 
Rating:
5.0

tire brothers was an excellent facility and service. prescott arizona u haul on hwy 69 dropped my 2 week reservation and told me they didnt have a truck or trailer for me.they said i had to go get one from another dealer. my dad past away and was trying to get from arizona to akron ohio to help my 82 year old mom living in a 3 story house. drove the truck from tire brothers to sprigfield mo and had a bad tire on the rear of the truck. took 4 hours to get a person on the phone for help ???? poor customer service at prescott arizona hwy 69 store and road service response time was unacceptable.

david K. 
Rating:
5.0

Location seemed a bit crowded and unorganized, but personnel made up for the first impression! The staff was very nice and helpful!

Paulina G. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
3.0

Being new to the area there was confusion on where to return my equipment. I initially returned the unit to the wrong location, but because there was no one on site, 11 am, and not realizing it was the wrong location I left the equipment there and dropped the keys in the drop box. Got a call later telling me it was the wrong location and I had till 10 am the next day to pick it up and bring it to the correct location. When I came to pick up the equipment to deliver it to the correct location the attenden showed no understanding of how a mistake like this could happen or interest in helping me. I will never ever rent from that location and advice others the same.

ARMIN H. 
Rating:
5.0

Howard is a great guy to partner with when a move is needed.

HARRY O. 
Rating:
5.0

Customer did not leave a comment.

CRAIG P. 
Rating:
3.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

The crew was very quick and helpful

JASON ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Elissa L. 
Rating:
5.0

Customer did not leave a comment.

matthew S. 
Rating:
5.0

Customer did not leave a comment.

BILL S. 
Rating:
5.0

Customer did not leave a comment.

JEDIDIAH S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Nice, well intentioned people. Really dirty. Guy wasn't there when I showed up to pickup my truck. Truck was dirty. They probably just need some corporate attention.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Service was excellent and friendly. It's sort of like U-Haul with an extra personal touch!

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Rupak B. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
2.0

The guy was very friendly but seemed like he didn't know how to do a uhaul rental. It was the owner of the store and it took a half hour to complete the rental.

Chad P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
4.0

I got billed 8.50 for gas and the level was the same as when I checked out. I think it is outrageous. Your vehicles should go out with a full tank fractions of a tank are disputable I get the feeling you're trying eek out every cent you can. You don't credit when it's returned with more gas.

Jerry T. 
Rating:
5.0

Very helpful and curtious.

Michael C. 
Rating:
5.0

Drop off was easy and the employees were great.

David A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

This location is very confusing and the drop off process using the app is also unclear. The business is called Tire Bros., there is a small parking area near the building with this sign, with big U-Haul signs, but then directly next to it, there is a bigger, unpaved, dirt lot with another business name that also has U-Haul signs. Not at all clear where to drop off. I would still recommend it to someone that needs a U-Haul, but I would warn them about the confusion. The app drop off instructions disappeared too fast to read what to do with the keys. We tried to call, but couldn't reach anyone. We eventually decided to leave them how we found them, locked in the cargo area.

Timothy C. 
Rating:
5.0

Diego is a really cool guy it makes the experience very pleasant...

Rodrigo A. 
Rating:
5.0

After the initial loss of contract due to a computer glitch everything went great, the booking agent bent over backwards to get everything right, the field agents helped with all getting the equipment set and in place, and upon return the agent took care of all the disconnecting and placement of the equipment. Thank you to them for making this a wonderful experience instead of a disaster.

Elvin M. 
No reviews have been submitted for this location.

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