Customer Reviews for Tires R Us

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tires R Us

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Edna S. on

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This location is not open on the weekends. You must make arrangements for pickup and return. Miscommunication led to excess charges on my rental contract.

kathy B. on

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JAMES C. on

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William H. on

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William H. on

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Gerald B. on

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Uhaul’s reservation systems routinely double book equipment which happened to us. I was left with no trailer due to the unstable and unreliable reservation and dispatch system. Uhaul has no fallback in place when that system fails (which is frequent) so it really puts your dealers in a horrible spot since they can’t rent anything. This dealer (tires r us) actually took initiative to find a solution to getting us a trailer when NOBODY AT UHAUL, ESPECIALLY PATRICK YOUR E. TN. MGR WHO THREW HIS HANDS UP AND DUMPED ME INTO YOUR 800 CUST SVC.

Sandra C. on

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Ryan H. on

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GREG B. on

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BEn J. on

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Nobody around to receive the trailer.

Deborah S. on

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The business was closed when I arrived at 4:25 p.m. but I called the number on the doors. They informed me to drop trailer and they would put returned in the system. I saw a nice young man, Christian, who was gracious enough to help me lift the trailer off the reese hitch. I didn't know how to do it. Thank GOD I saw him. I returned this one day early and was curious if I could get a refund on one day?

KIMBERLY M. on

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We were told one price and charge A different Price

Susan D. on

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Barry W. on

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josh S. on

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Jazmyn M. on

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I made it very clear where I wanted to drop my truck off and the person doing my contract didn't apply those instructions to my contract at all. So when I drop off the truck at the location I specified, I'm told I will in fact be charged DOUBLE for a wrong destination fee. This is not my first miserable experience with Uhaul. It will be my last though. I grew up with Uhaul. My mom and dad rented with them as well as my whole family and the families of my circle of friends. When you needed to move, you called Uhaul!! I dont think we can anymore because we never know what terrible surprise will happen to our bank account or any other aspect for that matter.

gentry B. on

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