Customer Reviews for Titanium Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Titanium Storage

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Teresa M. on

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Customer did not leave a comment.

Dale I. on

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Make sure all lights are checked before renting out.

Scott S. on

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I purchased moving supplies with the understanding the Uhaul buy back guarantee, the Whitehorse uhaul dealers will not buy back boxes, I am stuck with a significant amount of unused boxes. I purchased over $650 of supplies in Vancouver assuming I could return the excess in Whitehorse. I also purchased extra days for my truck and returned the truck early. I could not receive a refund for returning the truck early. VERY disappointed in Uhaul. 0 stars out of 5.

Shannon D. on

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There was no one there at my scheduled reservation time. I called the number posted on the door, left a message. Ten minutes later. I called again. Once someone came, there was an outstanding balance from the people who rented the equipment before me. A call was made to somewhere else to attempt to fix the issue. My reservation was for 9:00. It was 9:50 before we had keys and a U-Haul van. Five people had offered to help me move. Imagine their faces when I showed up nearly an hour later than planned. I’m not overly impressed.

Natasha C. on

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Lawrence W. on

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Jacqueline M. on

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Just keep things the same! Rick was great & very thorough in explaining everything!

Jay L. on

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Ashley B. on

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The owners at this location were extremely kind!! The trailer though was dirty. The tire had a puncture on the road, and the lights were working on and off. U-Haul 24hr care service team Ruby Marie was excellent!!!!!

ANTONY E. on

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The truck had trouble with traction on a number of occasions. Is the truck equipped with winter tires? Or was the tire pressure too high?

Richard C. on

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Truck was clean. Had either summer or bald tires, which was awesome for a late January move, the day after heavy snowfall. Service people were great to deal with.

Trevor S. on

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Joseph J. on

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Wallace D. on

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Stewart G. on

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Poor headlights on the truck. Highs and lows did not work. Wipers were old and should have been replaced. Gas consumption was very high.

David S. on

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Michael L. on

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Richard N. on

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Excellent service and support. I would recommend Titanium storage as a respectful, courteous, supportive and welcoming team and business.

Clayton S. on

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just need a bit more parking area

Curtis C. on

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Tracy S. on

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The Gentleman was very nice and accommodating.

Seigfried F. on

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Karen F. on

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Calvin D. on

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Very helpful!!

BONNIE W. on

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I originally booked my reservation with Bernie’s Race Trac Gas, when I tried to confirm the Saturday prior to my rental on the Monday, I was told “we have no trucks” when I asked what I was supposed to do as I had to move on Monday, across the country no less, his response “you can contact uhaul” I asked if as a rule of thumb, people were able to get something? He said “not usually ...” I was floored!!! Regardless, I did give uhaul a call and a gal put me through to Dan in Alaska. Dan was definitely able to help, he got me a 15’ truck and a 6x12 trailer as replacement for my 20 footer. He also said he would take 300.00 off for the inconvenience, that 300$ was never taken off. I will be calling first thing tomorrow. Satisfied but not satisfied really, Bonnie White

Hollie S. on

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track vehicles and let uhaul know when a truck has been dropped off. It was believed that the truck I dropped off wasn't returned.

Clarence C. on

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Kathleen C. on

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Good service

ron a. on

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Very accommodating, vert personable service

Dale J. on

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cain v. on

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Excellent service, easy to book, pick up & return. Everything was clean and in good working order!

Jenny R. on

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The Uhaul POINT OF SALE MACHINE, which is A UHAUL device was not properly communicating with UHAUL. I feel that the companies that are doing transactions for UHAUL should be able to have a better working system. The one that you provide to your vendors is not a very good setup as the machine does not like to work and causes long delays to complete the transaction. This is NO FAULT OF THE VENDOR IT IS DIRECTLY UHAUL ISSUE!

Kimberly M. on

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Confusing as there was another uhaul right across the street. However I did not appreciate the phone call for trailer not being there after all the issues with the break down that they were not informed of and I am still waiting on some compensation for the extra costs I had to incur due to the breakdown. The people in this locations are great just sick of waiting on answers from management.

Cheryl H. on

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Tires were summer tires in the middle of winter. We got stuck just in the parking lot then I got stuck in the snow in my drive at. Then got stuck in the storage facility. I was charged $149.00 more as the truck I reserved was not in stock. I am on adult services who paid what was quoted. I then had to use my medical travel allowance to pay extra fees. The guy Victor put it in his pocket. The invoice does not show the extra cost from bigger truck. In all it was a very bad experience. I refuse to use u-haul ever again. I want the proper receipt showing the change in coat and truck. I have to give this to adult services other wise I have to pay the cost. Very stressful. Regards Cheryl huston

Darrell s. on

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the staff was very helpful and flexible to my needs.

brandon d. on

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The truck was dirty, the gas was only 1/4 full. And illegal drugs ( marijuana buds) was in the cab. I had to stop to get gas and clean it out before crossing into the US. The truck road rough and I almost switched it out in Missouri but they did have any.

Tara S. on

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We delivered on time, the employee met us at the door, took the key, and we were done. Very streamlined.

JOHN S. on

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GREGORY B. on

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The owners at this location are extremely friendly, helpful people.

GISELA S. on

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Barbara C. on

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What a relief to have the drop off go smoothly!

Richard W. on

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ALICIA R. on

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Tony C. on

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Louis T. on

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LINDA H. on

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My experience was fantastic, good service, easy drop pick up and drop off. Only issues seemed to be on UHaul software end trying to process card and contract during pickup.

DANIEL G. on

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Have some moving supplies at location.

NESTOR NICOLAS C. on

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Great service!!

STEVE W. on

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The seals in the rear of the trailer did not seal and the door would not close completely allowing dirt and water to get in and cover our contents requiring a lot of cleaning.

Todd B. on

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After hours drop off