Customer Reviews for Titanium Storage
(U-Haul Neighborhood Dealer)

281 reviews

108 Tungsten Rd   Whitehorse, YT Y1A6T9

(867) 393-2293

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: Closed
Special Operating Hours
  • 10/7/2022 - 10/10/2022: Closed

Services at this Location:

Contact Us

(867) 393-2293

108 Tungsten Rd
Whitehorse, YT Y1A6T9

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: Closed
Special Operating Hours
  • 10/7/2022 - 10/10/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Peri L. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

I have checked the evaluation received on text message after returning the vehicle keys. May to call customer to notify them.

Pierre L. 
Rating:
4.0

Rear tires on unit were very worn. Front axle tires were new.

Derek P. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

Desmond S. 
Rating:
5.0

Explain how a reservation does not guarantee a truck

WYNN G. 
Rating:
3.0

Answer the phone. Called 8 - 10 times without getting an answer and the mailbox was full.

Ben M. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
3.0

SafeMove insurance surcharge was added to my bill while I declined it on my online reservation.

Patrick P. 
Rating:
4.0

The small covered trailer was perfect for our moving needs. Easy to handle and tow. Price was great too!

James C. 
Rating:
4.0

Customer did not leave a comment.

CRISANTO E. 
Rating:
1.0

Drop off location not open to receive equipment, mailbox was full. Same the following day. A am owed a days rental. How do I get it back? Nobody ‘home'! Very dissapointed…and surprised!

Harry Gerhard K. 
Rating:
5.0

Customer did not leave a comment.

Cathy H. 
Rating:
1.0

Booked our u haul over a month and a half in advance . The night before our move we were told they didn't have a truck for us so we got pushed to the next day. We were moving 28 hour drive away so this pushback was a major inconvenience as we were already moved out of the current house. I also added on an auto transport and verified with u haul 3 timer that the auto transport would fit our vehicle and was told yes. The second we got to the pickup we were then told the auto transport was too small and had to leave our vehicle behind. On top of that I was told they accept debit and credit as well as cash for payment. Got there to find out that the debit was down and had to go pull out cash.

Bohdan S. 
Rating:
5.0

Customer did not leave a comment.

Harry P. 
Rating:
4.0

The UHAUL trailer is hard to find in that area. I had to circle around twice to find it. Better signage please!

Myles D. 
Rating:
5.0

Only had a quick interaction here but the lady was very helpful and inviting. My pickup at an Ontario location didn't go so well but it ended smoothly here. Will be going back.

Gareth A. 
Rating:
5.0

Impeccable customer service. Very professional. Kindly directed me to a couple of local suppliers to purchase the missing towing parts I needed as he was fresh out of the parts at his location. Made sure our setup was perfectly secure before he let us get on our way.

Madeleine G. 
Rating:
5.0

Office hours are quite limited, but you can call and get service.

Daniel S. 
Rating:
3.0

Blankets were not clean. They plant particles attached. So every time we used one to wrap furniture we would have to sweep up. I found customer service and dispatch personnel very helpful.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Staff was polite and knowledgeable in renting u-haul equipment.

JEFFERY K. 
Rating:
5.0

The agent at this location contacted me by phone, and gave good clear directions on how and where to drop off my equipment after hours. They were very helpful and it was a pleasure to have someone communicate with me directly.

Brad D. 
Rating:
2.0

Please open on time and answer the phone. The mailbox is full and there is no room to leave a message or speak to someone.

Chris H. 
Rating:
5.0

We didn't get the equipment we had reserved , but Uhaul was very accommodating , and the equipment they provided as a substitute ( smaller truck + trailer ) worked out even better ! Plus they were able to extend our rental period by 2 days for free and managed a discount on the trailer ! The Whitehorse agent was friendly, knowledgeable and very helpful! All the equipment performed great over the 3000km drive!

Lachi N. 
Rating:
5.0

Customer did not leave a comment.

Harriet S. 
Rating:
4.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Have beer available upon drop off 😎

james M. 
Rating:
5.0

Super friendly staff. They even called us right away after we'd left our sons hat in the front seat.

Breanna J P. 
Rating:
5.0

all good

Phillip R. 
Rating:
5.0

Great service - thanks!

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lijo Mathew G. 
Rating:
5.0

Customer did not leave a comment.

HEATHER C. 
Rating:
5.0

The owner was so accommodating. He let me come back and pay in cash when I was having issue with my card. So thankful! I am very happy he was wiling to make an exception, to help me. Everything went as planned. I even got the truck back a hour and a half earlier then planned :)

Leanne E. 
Rating:
4.0

The hours of business are not all day but the owners are responsive and will meet at the designated time. they were very friendly and amenable.

Brad K. 
Rating:
3.0

Talked to the person after verifying they'd be there, it was a holiday. He said he'd ‘probably be there'. Got there and no one was around and it was a junkyard. There was an ‘office' but no one was around. I started the self drop off online and finished 20mins later after some connection issues. Still no uhaul rep. No place to drop off keys, no drop box amongst the junk. I left them by the door. It was 30mins later and still no rep. Very unprofessional.

Stacie Z. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
4.0

Customer did not leave a comment.

Rob Z. 
Rating:
5.0

Service was swift, trailer was just what we needed. I will use U Haul again.

Mia L. 
Rating:
2.0

When trying to get info. from this location we were frustrated with lack of response … finally had to contact UHaul who made contact with them. After that service was much better.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

kevin E. 
Rating:
5.0

Excellent customer service, thanks!

Donald P. 
Rating:
3.0

Very pleased with the rental. It was just what we needed and the overall price was excellent.

Debbie S. 
Rating:
5.0

The people that run Titanium Storage go over and beyond to help the customer at all times. There is service, friendliness and support. Great gear, great people, great service.

Elisabeth W. 
Rating:
5.0

Customer did not leave a comment.

Tanner H. 
Rating:
4.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Rick was very accommodating regarding the time that I needed to drop off the truck.

Nancy V. 
Rating:
3.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

Dianne O. 
Rating:
3.0

Customer did not leave a comment.

Gerry D. 
Rating:
3.0

When you order a utility dolly with your rental van it should be in the van ready for when you pick it up. I ordered a dolly at the time of the reservation and was in a hurry when I picked up the van because people were waiting for me... I didn't check to see if the dolly was in the van... It wasn't but I couldn't go back to get one, it was too late. But, I still got charged for it. Also if you return your rental with more fuel than was required, there should be a credit given for that. Overall the truck ran great and was the perfect size.

Deanna C. 
Rating:
5.0

Great location - Thanks for all the help!

Donald P. 
Rating:
5.0

Rick was great, as always.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Kirsten D. 
Rating:
4.0

Ricky was no nonsense, accommodating and very helpful.

Arnaud B. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Marlen B. 
Rating:
5.0

You guys are perfect the way you are. Keep it up!

GERONIMO G. 
Rating:
5.0

Happy with what's on ground.

CECILIA I. 
Rating:
5.0

nothing, great service, exceptional

JOSEPH N. 
Rating:
5.0

Not much. All good.

PETER W. 
Rating:
3.0

It was all good.. But not much to say

Sourabh B. 
Rating:
5.0

No improvement necessary. I was stuck by floods and road closures and uhaul was wonderful. Giving me extentions, no charge, and allowing me to bring the trailer back to a different location. I highly recommend uhaul. Thankyou

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
5.0

Customer did not leave a comment.

casey D. 
Rating:
5.0

Good experience. No issues at drop off.

Jonathan K. 
Rating:
5.0

Very nice and friendly manager. Was helpful and prompt service

Ryan A. 
Rating:
3.0

It is difficult to rate their service as they were closed when we dropped off the unit. The location was easy to find and the Anchorage Office staff were helpful over the phone to confirm the drop off location and the process. Thank You to everyone there.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
3.0

The gentleman who helped us was great. I'm not happy I couldn't have the truck I reserved. I had a much more difficult move because of the lack of extra room.

FRANCISCA J. 
Rating:
5.0

Ricky and Josie are very accommodating and helpful. Moving isn't easy especially in the Yukon during winter. We really appreciate their excellent customer service. We are renting a truck again this weekend. Thanks again! -Harmony Hunter & Gabe Bergmann-Good

HARMONY H. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Shubham S. 
Rating:
3.0

Customer did not leave a comment.

Neil S. 
Rating:
4.0

Regular hours for weekends....otherwise great customer service

RAELINA J. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
3.0

I think this location could use an actual lot or yard to park trailers and vehicles. I was asked to back the trailer on an angle on the side of the road which left my truck sitting in the middle of a road.

P. Dennis W. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

Honestly, we were so impressed by the service we received! We started as an online reservation, but I had forgotten my wallet at home and had trouble completing the online checkin. Luckily someone was there after-hours and he was SO accommodating and patient. He was able to complete our reservation and away we went. He went over and above the call of the duty and made things such a breeze for us. It could have been a headache (user error) but he so easily adjusted things for us. Probably would have walked away without our rental if he wasn't there to help. So grateful, and will use this service again if ever needed.

Ashley F. 
Rating:
5.0

Pickup was quick, and when the cost didn't match my quote the guy was helpful if finding out why and fixing it. Overall it was a great experience.

KEN E. 
Rating:
5.0

It was a great experience, everyone was very accommodating and professional! I would definitely use U-Haul again and let all my friends and family know of this great service. Thank you!

Darcy M. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Great experience, thanks Rick!

Donald P. 
Rating:
3.0

Customer did not leave a comment.

Tim P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Easy no fuss drop off.

Chelsea W. 
Rating:
5.0

Customer did not leave a comment.

Carey B. 
Rating:
3.0

Very responsive and friendly.

Carole R. 
Rating:
3.0

Making a reservation was a bit confusing and at one time I made duplicate reservations for the same equipment with two different locations for pickup. The chat service was helpful in straightening this out. However, when I went to pick up the equipment it wasn't available at the location I had arranged. Fortunately the agent had another slightly larger vehicle on site and made arrangements. So in spite if all the confusion everyone was helpful in sorting it out. Good customer service, but I find online reservation system confusing.

Arthur S. 
Rating:
3.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

BLAYNE M. 
Rating:
3.0

When I opened the bundle of moving pads some of them were still damp, so I didn't want to use them for certain items like wooden furnishings. One of the blankets had a bunch of very fragrant thick laundry soap all over it. Luckily I didn't need as many as I had rented. Please make sure the moving pads are dry and not covered in liquid soap.

Emily C. 
Rating:
4.0

Longer hours

Keneth R. 
Rating:
3.0

give me the size of truck I ordered, not something half the size.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Clint S. 
No reviews have been submitted for this location.

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