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MALCOLM F
Customer Reviews for Titanium Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stay consistent , I had Great Service , Thank you Carrie Stevenson
Carrie SAn excellent experience, will be back!
TREVOR HThe process was quick and easy.
Dale SWhen I drop-off the truck, the place is closed. But when i called the day after, the person who took my call was very kind and quick to finalize everything. Fuzz free.
Romel DThe truck was very clean and in good order.
Patricia BVery nice location
ALEXANDRE LI had a great experience with u-haul in Whitehorse. I picked up a 5x8 U-Haul on the expected date. The staff assisted with a couple of items I needed (a larger pin for the hitch and a wire attachment- that I was conveniently able to purchase at the location). The staff were friendly and helpful and answered all my questions.
MARYANN FAbove and beyond
Ricky MAs above.
DANIEL BAs above.
DANIEL BThat it is very good for movie .thanks again for all your help with this. 👌
Tina DThey had the trailer I needed, and it was in good condition. The people were nice and knowledgeable.
MARK Vawsomness
LEANDER SThe voicemail for Titanium Storage has an off-hours phone number. When I called it, I got a voicemail telling me to call another number...which led me back to the original number for Titanium Storage. Other than being sent in circles on the phone, everything was great.
KATHRYN NTitanium Storage is a very well run business that values their customers and works hard to help you with storage and moving needs. Rented a car hauler to travel 1600 miles and was very happy with the service provided by Titanium Storage. Thank you to owners Josie and Rick and staff.
LANCE Bgreat service
LEANDER SThe truck was shacking after 40 miles per hours, I got overcharged for 1 period of time ...
Alexandre LWith the recent U-Haul scaling back of service in the Yukon, I'm rarely able to get the unit I want (often a 5x9 open trailer, sometimes a 4x8 deck trailer). Both this rental and the next one in June, the unit I wanted isn't available. I sold my pickup because a U-Haul was easy and cost-effective, now I wish I had it back.
MURRAY LAlways great and flexible service from u-haul whitehorse.
NATHAN TInteresting is that they would have charged a fraction of the price just to do the same trip in reverse. How is it possible that the same item would cost much less?
NADINE ENo one on-site, closed for Easter
Scott HService was excellent. No suggestions
CHARLES SThe owners of this location go above and beyond and are super friendly! Would definitely recommend!!
LEVY BGreat service as always! 🙂
WARREN OThe app did not work. It crashed every 30-40 seconds and I had to restart the process about 10 times. It was frustrating and added a lot of time to the pick up process.
Hanna GRenting a car dolly from U-Haul was a safe and affordable way to tow our car from Whitehorse to Mendenhall.
Donna LI would like an option to be able to buy UHaul blankets as they are good quality. When packing they are extremely useful around glass items.
JAMES MGreat service, thank you
DAVE Samazing
LEANDER SFantastic experience. Pickup went smoothly and quickly, and the service was excellent. The person who helped us was friendly and professional, and overall this was probably the best vehicle rental experience I've ever had.
Henry sThe trailer that I took from them has a problem with the tail light and clearance light. I only noticed it when it was dark. I just relayed on the guy who put it on my truck. Costumer service was great and the road side assistance was excellent because when I had a tire replacement they manage to refund me all the expenses that I shouldered. Overall 8 out of 10…
JOHN MVery Accommodating. Very helpful in our desperate and urgent time of need. Thank you so much.
Gwen Mawesome
LEANDER SAbsolutely amazing staff very helpful and friendly
David Bamazing
LEANDER SI had to shovel snow out and there was a big 5 ton truck in the way
LARRY NAwesome
KYLE FGreat service! Will be back.
JOSEPH GThe truck was from Florida and the tires were not appropriate for winter conditions. Truck got stuck twice and had to be towed up slight incline with snow. Passenger side wiper did not work, also horrible in winter conditions. And apparently the truck had recently been inspected by an Alaskan mechanic so no excuse for lack of winter readiness. I have used U-Haul for every move for decades and I've never encountered equipment this inappropriate for seasonal conditions. Might just hire movers next time as this was huge inconveniences on my move day.
Trina MThe truck was not safe to drive in the winter. The tires were not gripping the road.
Lee RTony is super helpful, awesome guy!
MICHEL DFast and friendly service.
GILBERT Gmaybe free coffee
Carl JExcellent
MANUEL GI need a refund. The equipment was dirty and dash lights were on. I had issue after issue with support team.
ROYAL PIf you can avoid driving a uhaul during the winter I recommend it. There’s no block heater or winter tires, I got stuck twice and froze out once. Luckily there were people nearby who were kind enough to rescue me. We had a major dump of snow during my rental and driving the empty truck in the snow was terrifying without winter tires. For experienced winter drivers only.
NaLisa MKeep up the excellent service.
EDWARD LIt was all good.
MIA LDon’t lie. Not all equipment that we booked was there. Had to drive all the way to Vancouver being a new driver as we weee left with no options.
Louise kTruck was smoked in. and required a wiper blade and when we returned it, we were asked to wash it We did not wash it because of flight schedules and was charged to our rental fee that was under $6000.00 of rentals
ALBERTO L