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JORDAN J
Customer Reviews for Titanium Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service! Thanks
Jose CThe guy at the desk was so great and helpful!
CLAIRE MVery polite and professional.
Uppal SThx for everything!!!
AKISHA OCounter person was polite and considerate
ROBERT SThe truck broke down on the highway, leaving me stranded. I had to pay $70 out of my own pocket for a taxi, and when I asked them to reimburse me, they flat-out refused. As the grand finale, they billed me for two full days of a truck I couldn’t even drive.
ANTON MThose rolling doors are a menace if things shift. There should be an access hatch somewhere incase there are issues.
KAILEE MI recently rented a U-Haul and was not happy with the mileage charge. My total trip was 13 km, but they charged me for 12 miles. This doesn’t seem right, because I tracked my distance on Google Maps and I know exactly how far I drove. It feels unfair to pay more than the actual usage, and customers should not be overcharged when the company can clearly verify distances. I hope U-Haul improves their billing accuracy, because otherwise the rental process itself was fine.
MONEY TQuick and friendly drop off.
Martin VAlways kind and fast process to pick up your vehicle. Would recommend to everyone!
NICOLE MIt was in the evening when I dropped it off, no one was around.
Mary OVery nice people and services
Franklin JStraight forward and easy to transact. Flexible with the hours of drop off.
MARIANNE RExcellent !!
Chad TOnly suggestion or comment I would have would be to maybe grease the car haulers as we did struggle abit with the attached ratchet straps on the tire sling as it was very rusty and dry
JUDE DAnmol was fantastic, very kind and helpful. A information walk around how to use the truck would be helpful. I had to watch YouTube to find out how the haul mode and paddle shifters work.
CLIVE BPlease consider transitioning to more efficient vehicles (i.e. diesel engines).
TIMOTHY MSuch amazing customer service from start to finish. Clean, beautiful storefront and location. Equipment is always in good shape and clean.
NICOLE MHave more vehicles available for rent during busy summer moving time. Booked two months in advance and NEVER had vehicle available because restriction on viewing system. Can’t see bc/Alberta or know what’s coming. Very poor connection fault of head office Arizona/wyoming who offered no better. Poorly run central US office.
ROBERT WThey were kind courteous and very helpful I have nothing to say bad!
DANIEL CThe young lady helping me was very sweet and helpful :) the process was smooth!
ASHLEY DThe office staff was great and very friendly. The office is nice and the parking area is much better at the new location. Inspecting the truck was very easy - process was online and appreciated that it included pictures of the vehicle to verify if any damage happened while it was in my possession. Going through the inspection wasn't mentioned when I picked up the truck but I happened to check my emails and saw the links. The vehicle was dirty inside the cab when I picked it up but this showed me what was acceptable when I dropped the truck back off.
STEPHANIE LFront office staff is amazing
RICKY MExcellent customer service
RICKY MInterior of vehicle was not cleaned out of personal items from previous users. Customer rep said she could not guarantee our reservation and that we'd have to drive 10 hrs (one way!) to the closest uhaul to pick up our vehicle if they didn't have it. She could not see what was coming in/going out in her system. Same rep called continuously during our week rental saying we did not pay, though I could see the payment on my banking statement. We extended our rental days prior to departure and received many calls indicating we had not returned the vehicle on time.
LARISSA KStay consistent , I had Great Service , Thank you Carrie Stevenson
Carrie SAn excellent experience, will be back!
TREVOR HThe process was quick and easy.
Dale SWhen I drop-off the truck, the place is closed. But when i called the day after, the person who took my call was very kind and quick to finalize everything. Fuzz free.
Romel DThe truck was very clean and in good order.
Patricia BVery nice location
ALEXANDRE LI had a great experience with u-haul in Whitehorse. I picked up a 5x8 U-Haul on the expected date. The staff assisted with a couple of items I needed (a larger pin for the hitch and a wire attachment- that I was conveniently able to purchase at the location). The staff were friendly and helpful and answered all my questions.
MARYANN FAbove and beyond
Ricky MAs above.
DANIEL BAs above.
DANIEL BThat it is very good for movie .thanks again for all your help with this. 👌
Tina DThey had the trailer I needed, and it was in good condition. The people were nice and knowledgeable.
MARK Vawsomness
LEANDER SThe voicemail for Titanium Storage has an off-hours phone number. When I called it, I got a voicemail telling me to call another number...which led me back to the original number for Titanium Storage. Other than being sent in circles on the phone, everything was great.
KATHRYN NTitanium Storage is a very well run business that values their customers and works hard to help you with storage and moving needs. Rented a car hauler to travel 1600 miles and was very happy with the service provided by Titanium Storage. Thank you to owners Josie and Rick and staff.
LANCE Bgreat service
LEANDER SThe truck was shacking after 40 miles per hours, I got overcharged for 1 period of time ...
Alexandre L