Customer Reviews for TKO Custom Designs
(U-Haul Neighborhood Dealer)

295 reviews

420 Old Morgantown Rd   Bowling Green, KY 42101

(270) 495-4682

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 495-4682

420 Old Morgantown Rd
Bowling Green, KY 42101

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Stacey V 
Rating:
5.0

Great people, easy to rent from with no hassles.

Angela B 
Rating:
5.0

Customer did not leave a comment.

REGINA W 
Rating:
5.0

Customer did not leave a comment.

Samuel R 
Rating:
5.0

Customer did not leave a comment.

RONALD B 
Rating:
5.0

Customer did not leave a comment.

Marlon S 
Rating:
5.0

Customer did not leave a comment.

Husseini M 
Rating:
5.0

Customer did not leave a comment.

Martha W 
Rating:
5.0

Customer did not leave a comment.

Damarcus B 
Rating:
1.0

Over charged drove 35 miles and charged for 60

Marjorie P 
Rating:
3.0

Make sure you understand the customer payment before you send it through collections. The bank may not have process the payment being that it was on the weekend. Just don't assume and you will have more customers coming to your business.

Jacqueline P 
Rating:
3.0

Parking was full for u-haul vehicles. Not sure what you can do about that but that's the only complaint that I have. Super Easy pick up and drop off, your service is so convenient that I will continue using it for all my needs. This includes large orders at Lowe's. Thank you for making it easy to survive without a pickup truck!

Ken W 
Rating:
5.0

Friendly bunch but I'm still waiting on my deposit

Virgie B 
Rating:
1.0

They had left a lock on the back of the truck and didn’t tell me before I Pulled off. So I had to call back and get the password , which took over an hour. Then come to find out they took an extra 60 off my card. I don’t know why, the gas was full when I returned it and I didn’t go over mileage.

Tavion B 
Rating:
5.0

I was able to drop off the truck without issue and that was great. I have always used U-haul and am grateful for your company.

Jacqueline I 
Rating:
5.0

Customer did not leave a comment.

Donald L 
Rating:
1.0

Customer did not leave a comment.

karmat s 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Customer did not leave a comment.

Amber W 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Cyletha S 
Rating:
5.0

Customer did not leave a comment.

Cody W 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Maureen W 
Rating:
5.0

Friendly staff and easy to get in and out quickly.

Stephen E 
Rating:
5.0

Customer did not leave a comment.

Shawn Z 
Rating:
4.0

They forgot to put the pads in the truck. Said they would refund it. Haven't seen it yet.

Dominic H 
Rating:
5.0

Customer did not leave a comment.

Walt W 
Rating:
5.0

Professional and Courteous Service. Equipment was clean and well maintained.

robert b 
Rating:
3.0

Staff was very kind and helpful. The equipment was not the best. We were warned in advanced that it had some mechanical issues which were fine, but the back of the truck was very dirty and stained several of our items. We didn’t realize how dirty it was until we unloaded, also, I’m not sure if it said on the website but I was not aware this was not a full service U-Haul location.

Suzanne C 
Rating:
5.0

Customer did not leave a comment.

Ruth M 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

This location was not a problem at all…very delightful to work with! It was the location on Campbell Lane that refused to take the U-Haul back. I had asked after booking if we could return the U-Haul to the Campbell Lane location since it was a whole lot closer to where my daughter was moving and was told by two U-Haul personnel (one worked in “traffic”) that would be fine. Campbell Lane refused to take it back and we had to drive all the way to the pick up location to take it back. We found out later Campbell Lane could have transferred it but chose not to creating more stress and work for us!

VICKI G 
Rating:
5.0

Customer did not leave a comment.

Leslie a 
Rating:
3.0

Was supposed to pick up blankets as well as the truck when I got there they said they hadn't had any for weeks.

James W 
Rating:
5.0

Customer did not leave a comment.

Haris M 
Rating:
5.0

Customer did not leave a comment.

Ali B 
Rating:
2.0

I returned truck with the same amont of gas as i received and was still charged for gas. The smell in the cab was horrible. I did appreciate the upgrade of truck due to truck i was suppose to get not being returned on time.

Barbara J 
Rating:
5.0

It was wonderful

Derrick W 
Rating:
4.0

Customer service was excellent. Was in and out quick and they even upgraded my truck at no extra charge. The only thing that I was concerned about was the passenger side wherever you are was broken and it obstructed The view some. Other than that everything went great.

Robert A 
Rating:
4.0

Customer did not leave a comment.

Albert B 
Rating:
5.0

The guys there were great to work with, super helpful. No improvement necessary.

Randall H 
Rating:
3.0

Search, for " near me" pictured a location, and mileage of 9.5 . Actually was about 20 miles and picture of bussiness wrong! Must have moved?????

Brian R 
Rating:
5.0

Everything was good😊

Mildred W 
Rating:
5.0

Customer did not leave a comment.

Cortney M 
Rating:
5.0

Customer did not leave a comment.

Stephanie A 
Rating:
5.0

Customer did not leave a comment.

Ruth M 
Rating:
5.0

I been going to Kerry for years started out with shirt's. Then he started the uhaul business and there I went to renting the uhaul . Always a pleasure and good conversation very nice people I will always be back!

SHALONDA B 
Rating:
5.0

Customer did not leave a comment.

Cayden R 
Rating:
5.0

Customer service at tko location is absolutely awesome!!!!!!!

DONALD L 
Rating:
1.0

We agreed to tow a trailer to our final destination through the equipment distribution program and the trailer wasn’t hooked up to the truck upon arrival. We had to hook the trailer to the truck ourselves at the pickup site. The original truck had an electrical issue with the electrical connectors for trailer towing, so we had to unload the trailer and connect to an alternate truck. We were overcharged for gas at the drop off site bc the original truck and alternate truck had differing levels of fuel and the contract was never updated before we departed the pickup site. It was all very frustrating to say the very least for doing Uhaul a service through the equipment distribution program and we still didn’t receive our agreed upon credit for towing the trailer to the final destination.

Darrell J 
Rating:
5.0

Customer did not leave a comment.

LUKE S 
Rating:
2.0

The gentleman that checked me out was nice and professional. Drop off location for UHaul was a TShirt print company in a poorly maintained building. UHaul is only a side business for the owners and it showed. I would hold my brand to a little higher standard than what some of these side hustle businesses are presenting for UHaul. Definitely would not rent from this place in the future.

John W 
Rating:
5.0

Pleased with service and equipment from TKO. Very helpful and friendly.

Mark R 
Rating:
5.0

Customer did not leave a comment.

Lisset G 
Rating:
5.0

Customer did not leave a comment.

BRUCE H 
Rating:
4.0

Customer did not leave a comment.

Tammy R 
Rating:
4.0

Customer did not leave a comment.

Ron B 
Rating:
3.0

I got cockroaches from this truck very upset I would like a manager to contact me!

Joshua M 
Rating:
4.0

Customer did not leave a comment.

Colby N 
Rating:
1.0

It took an hour to rent an appliance dolly, website failed again to work properly after all of the time they had to call support to reserve the item. It was a Frustrating experience when I could have been packing.

SHANE R 
Rating:
5.0

Customer did not leave a comment.

Julie T 
Rating:
3.0

Customer did not leave a comment.

ANDREA W 
Rating:
5.0

Customer did not leave a comment.

Nathiel J 
Rating:
4.0

Customer did not leave a comment.

JASON C 
Rating:
2.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

paul s 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
3.0

I returned truck to closer location and it was not checked in and I got calls saying it wasn't returned. Guy at TKO called and straightened out issues.

Mark B 
Rating:
3.0

Was actually set up with more information on uhaul and things that where need to be done and was helpful when dropping off and helped me get ahold of corporate

KIRBY G 
Rating:
3.0

Customer did not leave a comment.

andrew l 
Rating:
5.0

It was great service and hospitality

DONALD R 
Rating:
3.0

Indicate which items are not available like boxes when making reservations.

PATRICK G 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
4.0

Customer did not leave a comment.

staci s 
Rating:
4.0

Truck was beat up on the outside but owner made sure the interior was wiped down and clean. Good guys work there. Thank you.

Simon F 
Rating:
5.0

Great and easy experience .

Mazwe M 
Rating:
5.0

Nice people

eliza g 
Rating:
5.0

Customer did not leave a comment.

Rebecca B 
Rating:
2.0

Employee was not very knowledgeable about intake or setup. I had to question his placement of the chains and he made it difficult to return it because there wasn’t enough space. This location is difficult to pick up and return because it is packed with trucks. This does see to be the norm when it comes to renting from Uhaul though

Lizabeth C 
Rating:
5.0

TK was wonderful!

Jamie K 
Rating:
1.0

Truck was nasty inside and out to be a 2022 truck it was bit up all over

Kenneth B 
Rating:
3.0

Customer did not leave a comment.

Yadir G 
Rating:
5.0

Customer did not leave a comment.

CALEB D 
Rating:
2.0

the location had several different businesses going in the same location. it was very cluttered and dirty.

KEVIN T 
Rating:
4.0

The seemed to have a lot of trouble with the U-Haul registration system.

William O 
Rating:
5.0

Customer did not leave a comment.

Jody K 
Rating:
5.0

Customer did not leave a comment.

Russ T 
Rating:
5.0

Customer did not leave a comment.

Stephanie S 
Rating:
5.0

Thank you for your help and patience!

Megan B 
Rating:
5.0

The gentleman wan was awesome. And he had the cutest puppy. He was an awesome man.

Erie N 
Rating:
5.0

Customer did not leave a comment.

Rumasha M 
Rating:
5.0

Everything was good. Employees were very nice.

Lynne P 
Rating:
5.0

I have used this location for almost 3 yrs. The staff is amazing and always excellent service

Toni L 
Rating:
4.0

Customer did not leave a comment.

William E 
Rating:
4.0

Customer did not leave a comment.

deja r 
Rating:
5.0

The best thing about this U-Haul location is that he didn't charge me for anything other than what I needed. He was kind and informative and generous with the amenities.

Joanna W 
Rating:
5.0

Original reservation was for a pick-up on Pearl St in Bowling Green. Upon arrival there was no one available and no way to get a key to the truck. Thus, after several phone calls, the pick-up location was altered. This resulted in our moving experience incurring an extra 2 hours of delay and aggravation. The Pearl St location person was apparently on vacation and made no arrangements for alternate service - very poor management and worse experience for Uhaul customers.

John G 
Rating:
3.0

Customer did not leave a comment.

Carly L 
Rating:
5.0

This man was great very friendly.

Amber W 
No reviews have been submitted for this location.

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