Terry was professional, helpful and invested in helping me find the right taller for my needs. Kind. Efficient. He's the best in town (I know, I've used 3 other sites in the same town.) I'll use him again and recommend highly! 10 out of 10!
CHARLOTTE E
Customer Reviews for TKO Custom Designs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A+ customer service. Loved it! Will def. use this location again.
BRIAN DEXELENTE SERVICIO
Reinier REasy pick up. Easy return. Thanks
CHRISTOPHER JThe people at the location were very pleasant to work with.
ALEXANDER FThe location was nice although it was a little out of the way from where we came from to pick up.
JEANIE MNothing! Everything went as smooth as possible! Great place to rent from, I know where I’ll go anytime I need any uhaul equipment.
AARON LWaited 4 hours after dropping off to have it put in as dropped off added extra day on to the time
Christian NDifficult parking area. Transient people in parking area. Just didn't feel safe at all.
JENNETTE MEverything was great, and their mascot Bella, is so sweet.
Jacqueline ICouldn't ask for better. This team is amazing and will rent from again.
Dustin OAlls good
RONALD SLots was very small and packed so parking and drop off was a little difficult for taking pictures etc at drop off. Staff was great
Rebecca SVery friendly over the phone.
alexander sThe customer service is excellent.
MARTHA PThe store was rather messy and a little overwhelming
KIRSTEN HThis pickup location is the best I’ve ever been to. These folks take good care of their equipment and treat you exceptionally well.
MATHEW AStaff was very friendly and helpful. Couldn’t have asked for a better Customer Service experience. The van was a bit of a rough ride but that may have been us and not being accustomed to that type of vehicle. I felt very safe in the vehicle though.
RONALD HAbsolutely top of the line very friendly and professional!
LONNIE WI had a great experience with the company especially the location I went to! They were very willing and accommodating to me.
LONNIE WGracias muy amable
CARLOS BThe people there are very nice
Sebrina HVery disappointed with the drop off the charges made after I had paid $203 then charged another fee over $100 for what
Linda MNothing I was help and they were great thank you and have a good day
Gail SEasy to get in and out no person there
Linda MDrop off was simple
Rodolfo SOwner and staff are ALWAYS helpful, polite, and respectful. I would go out of my way to rent from this location rather than any of the numerous other locations in town!!!
William PWonderful experience- Very helpful, polite, and personable. Highly recommend this location.
CATHERINE MThey did a great job!!
DAVID HA little more visibility from the street.
THOMAS CNeeds a bit more room to navigate the removal of vans.
STEVEN BFriendly and efficient... Will make 420Old Morgantown Road my rental location...
FRANK KNothing
Heith MGreat customer service
Chris SVery nice and helpful. Staf
Ronald BKeep the same energy!!
Jeton HJunk the trailer
Scott KGreat people, easy to rent from with no hassles.
Angela BOver charged drove 35 miles and charged for 60
Marjorie PMake sure you understand the customer payment before you send it through collections. The bank may not have process the payment being that it was on the weekend. Just don't assume and you will have more customers coming to your business.
Jacqueline PParking was full for u-haul vehicles. Not sure what you can do about that but that's the only complaint that I have. Super Easy pick up and drop off, your service is so convenient that I will continue using it for all my needs. This includes large orders at Lowe's. Thank you for making it easy to survive without a pickup truck!
Ken WFriendly bunch but I'm still waiting on my deposit
Virgie BThey had left a lock on the back of the truck and didn’t tell me before I Pulled off. So I had to call back and get the password , which took over an hour. Then come to find out they took an extra 60 off my card. I don’t know why, the gas was full when I returned it and I didn’t go over mileage.
Tavion BI was able to drop off the truck without issue and that was great. I have always used U-haul and am grateful for your company.
Jacqueline IFriendly staff and easy to get in and out quickly.
Stephen EThey forgot to put the pads in the truck. Said they would refund it. Haven't seen it yet.
Dominic HProfessional and Courteous Service. Equipment was clean and well maintained.
robert bStaff was very kind and helpful. The equipment was not the best. We were warned in advanced that it had some mechanical issues which were fine, but the back of the truck was very dirty and stained several of our items. We didn’t realize how dirty it was until we unloaded, also, I’m not sure if it said on the website but I was not aware this was not a full service U-Haul location.
Suzanne C