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Chelsey E.
Customer Reviews for TKO Custom Designs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no complaints at all. The people are nice and very informative. Great place to work with.
Joshua H.Lower fuel prices.
Davey P.Place was very busy with 5 people I think waiting on people. One person had a phone in each hand I believe. Very friendly staff. Eager to help the customers. Location was not the best for people pulling in and out with trailers. Just a real busy intersection and not a lot of room but the staff made up for the trouble. Great people to deal with. Thanks to all the folks.
Roy C.Kim was very helpful and processed our rental quickly and efficiently.
Paul D.From the lousy mobile check in experience to the absolute fraud of being charged $140 for fuel for 3.5 gallons and being verbally abused by the location manager, I would rather sleep with spiders than to ever use U-Haul again, 20+ year customer and never again. Now I know why old people write letters after getting screwed, thanks for turning me into my grandfather.
Samuel H.The response I got to inquiries about 'is everything ok' was 'all trucks have been checked in'. That statement told me nothing about MY situation, if everything was ok with the truck I turned in, and contract closed with no additional situations or charges. I would have liked to have known that ALL was ok with the truck I rented. In the end, the only way I knew for sure was to check my credit card charges. Everyone was nice to talk to, I think as I said before, I'm abit old school, so I like the particulars nailed down, such as someone telling me all is ok with MY truck return. All is well, and I will recommend this location to others! Just go there and give these people some business!
DOUG M.You guys are awesome! Only one thing my personal idea mileages I didn't use all and left gas over but I didn't get any refund back. It would be nice customers should pays depending on how much mileage and gas they used.
junson H.Great HostS!
John W.Very delightful and helpful to expedite pick up on a walk in. Will definitely use this location when I move my daughter back to GA.
Rodney S..
RICHARD G.Great service
Kevin S.great service
Kevin S.Put a dolly in the vehicle next time
Arthur S.Great and friendly customer service. All around great people
Beverly M.No problem, no issues. Very nice and professional staff ! Will drive an hour to do business with them again!
DONALD S.Customer service was excellent.
Kyle P.The people were great and kindness and generosity
TAMMY H.Left turn signal did not work.
CHARLES W.Nothing at all
HASSANI M.Clean the trucks better keep, manage your trucks better, the truck we had read we went 91 miles all we did was drive to exit 117 in orlinda Portland and back. There's absolutely no way.....
Laci G.Awesome customer service
AMBER B.Staff were very friendly and helpful.
CHARLES S.Thank You
NURIJA N.Not because of location or facility. Because uhaul online customer service.
JAMES W.Excellent customer service! If you need a u haul this is the place to go!
VELLA E.List the equipment that actually available and do not contact the customer after they've driven 4 hours to give them a call one and a half minutes before they arrived to let them know that resered vehicle is not available. Is very dangerous to load a very large truck with very few things. I have photos. I would think that using hair salons and print shops and totally unrelated businesses to rent out trucks, would at some point become an expensive liability.
JULIAN B.I have went to TKO designs several times for remtals and am always beyond satisfied with their customer service and professionalism.
JEREMIAH R.I was told it would be 29.99. Plus .79 cents a mile. Used it 2 hours drive 9 miles. Cost me 62.00. If anyone would like to call and discuss this with me my name is Tamica Goostree 2707999891
JOHN G.Staff was very helpful--easy to talk to
KENNETH C.The fuel level was incorrect on the receipt. I went back and told them the issue and they claimed they fixed it, but never did and I ended up having to pay for the additional gas.
DONALD M.The location and people were fine. The trailer was not in good shape, but it was the only one available. I had reserved one online to pick up at the Campbell Road location in Bowling Green. After driving 400 miles to get there, they did not have one and had to find this one for me.. Thus was a big inconvenience and cost me time. The trailer I got was beat up pretty bad and was missing safety chains (those securing car bing hauled to trailer). Also tire was low and when I got it home, found a screw in the tire. Had to plug tire. Overall people and location were fine, but equipment was not.
DAVID B.Was charged for fuel after putting fuel in rental before returning it
Gregory S.Very efficient and very quick check in
ELISA S.Give this location better equipment, there were 10 people waiting to check in trucks when we arrived and others waiting to pick up. The guy only had one system but he had 2 helpers to move equipment so that helped. Then the system tried to charge me $125 for gas when my paper showed otherwise.
STEPHANIE R.A bigger hole I'm the key drop. The key wouldn't fit in the lock box!
JOHN H.i had a reservation for 3 didnt get of til 5:30 and had just enough gas to make the the gas station.
Shawn S.Improve communication per above comments.
Greg V.They were very helpful in getting everything taken care of!!
Rosann D.Person loading my trailer on didn't seem to be fully aware of what he was supposed to do. He struggled and even asked for my heal in lifting the trailer up on my hitch. I'm 71-years-old. It isn't my job to lift trailers. So there we were in 95-degree weather struggling to get the trailer attached. It would have never happened if i hadn't help lift. And now I have a very sore back due to that lifting. Plus, his smoking was repulsive.
OTIS R.They was super went above and beyond to make sure my move was smooth.... I will never use another Uhaul servicer other than them at TKO
BRIAN S.Nothing they are the best ever there is in the business!
SHALONDA B.Grass clippings in the storage compartment.
KEITH M.I had to go though 3 trailers to find one in a proper condition to go on the road
DALTON R.Windows needed cleaning. Brought back truck early, the verification email that I brought the truck back didn't work. Charging extra($20) to “verify†the truck was brought back early is ridiculous!
JOSEPH J.Kerry was wonderful. He was so kind and very helpful. The truck just needed some TLC but other than that everything was good.
jamie M.TKO was awesome!
AUDREY E.Very nice and polite customer service. What an outstanding job they take time to explain things to you and just a wonderful group of people to work with. I truly hope you all will recognize this location and show your love to this location!!!!!!!!
DONALD L.The experience with the rental of the U-Haul that I had received from TKO designs was very professional and there is a way that can be approved by trying to purchase bigger car dollies and Auto transport trailers can be larger so your customers can be able to haul larger cars and full size four-wheel drive trucks thank you for the opportunity for letting me rent from U-Haul and I am sure I will do again in the future and will recommend to family and friends thank you once again may God bless each and every one of you
Ross C.