Gravel premises. Shoddy, cluttered office. Equipment was there and ready but the customer experience could be much improved if the site conditions were improved
Mark L
Customer Reviews for TNT Delivers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, David was great and quick no hassle.....
JOSE CEasy & quick service, knowledgeable
CARLOS CJust a small inconvenience, but I'd bought a CD player that was UBS connected to the truck, but for some reason, the truck would not recognize the files and not play the CD. Other than that, it worked great.
CHRISTOPHER KI will be filing a complaint with U-Haul. The service on the front end involved calling me the day before my move and telling me that I had to pick up the truck in another location and this was completely unacceptable. I was greatly inconvenienced and I was not compensated for this change. Likewise the drop off location was also changed resulting in having me drive 100 miles out of my way. When I called to complain, the first customer service rep was extremely rude. Finally, when the truck was returned to the alternative location that u-haul chose without advance notice to me, we were told to just leave the keys in a drop box which we did. The truck was returned in pristine condition and all blankets were either folded or unused. The truck was swept and completely clean and we took pictures of the inside at drop off. Despite this, uhaul charged me nearly $200 for a cleaning fee and once again, failed to compensate me for the extra 100 mile plus drive to an alternative location. Honestly, I don’t know how uhaul stays in business. The business practices are misleading and I will never rent from uhaul again. I will be filing a formal complaint.
Cheryl WGreat customer service. Very helpful. Brand new truck for my cross country trip.
Mike SVery easy and staff friendly. The whole process from start to finish went smoothly
Patrick WGreat customer service! Excellent experience.
Greg RFix your mobile return app. It SUX!!!!!!
David KWe had an 8:00 reservation to rent an U-Haul and no one was there. Waited until 8:35 for someone to show up. An apology and explanation would have been nice
Jackie PIt was I was fortunate that the employee was there when I picked it up because the app was not working very well. I was about to walk off because no one was open on Sunday to pick up. Had a problem with the app even on Saturday.
Gena BOverall, a favorable experience, though my "yes" answers are really yes and no. The equipment was well-maintained, but truck's interior was not clean. And as far as recommending U-Haul, I would but with reservations. The best aspect of the experience was how well the truck handled and how much "stuff" I could cram into a 10 footer. What I most objected to was the extra mileage penalty. I had a 115 mile limit and drove the truck 133 miles. The penalty? Eighteen dollars. A dollar per mile. Absolute price gounching.
Chris WFriendly and efficient - would definitely recommend to anyone
Glen BLate arrival & opening
Constance NWe were told that the truck can be picked up on Friday. We were told to use the code and the keys were in the truck. is what what I did. I kept getting phone calls from U Haul that the truck was not picked up. We had to make a second trip to the office to officially check it out. Wasting our time.
patrick cThanks for a smooth rental process and friendly, informative customer service.
ROBERT Mno improvement needed
Bryon HBoth staff member who helped me at this location were very nice and answered all my questions.
Jennifer CThe person that answered the call was polite and helpful. When I arrived the owner took very good care of me. Explaining everything. He was very kind. A rarity from what I’ve experienced.
Rachel TI put keys on the driver side inside Because I couldn’t find the lock box. The instructions weren’t clear about the lock box. But you guys had definitely the greatest customer service.
ERIC FThe Morning of pickup store opened 10in late. Returned trk late night, could not find key drop box. Went back at 8 to return key and store opened 20 min late. Come to find out the drop box is located in the corner of the property behind a tree, not visible. This needs to told to customers since I had said I would be returning late night. And employees need to be on time to open.
Gregg Kn/a
Tracey CThey were not accurate on the starting mileage, and overcharged me by 110 extra miles, I only went 13 miles, then I was charged for $35 of gas. When I tried to fix this with them, they weren't helpful. I had to call Uhaul direct to get this resolved. Fortunately, I took pictures that shows the mileage and the gas tank before and after. This is not a complain against Uhaul, but more about TNT Delivers.
Denean KWhen I register online and they after I had went into the store, they stated that I need to call the 800 number and it was only for mileage that was due some time ago when this could've been communicated when I made my reservation not when I go pick up the truck
Gena BVery difficult process. Frustrating standing in heat trying to manage that lock. While there was no debris in the truck, cup holders were not wiped out. Much easier going to someplace that has people. Won’t do this again.
Kathy JThe air conditioner did not work and provided NO ac.
frank mThe battery maybe was what the drop off guy had said as maybe the issue with it chugging to start later on when I prepped to drop off the vehicle. Hopefully that was the issue as an easy fix for the vehicle.
James JNewer trucks.
W Dfix the air conditioner before renting it out
Jerry MNothing.....everything went exactly as planned. The website is easy and fast. No complaints.
Mitchell AVery efficient and friendly
Kate MIt allowed me to pick a time for drop off when the business is closed the instructions state to put your key in a lock box or dropbox. However, this location does not have either. I called the one 800 number and they instructed me to give it to an I called the one 800 number and they instructed me to give it to a business nearby and ask for a manager, the second option was to put it in a drop box that didn’t exist, and my final option was to put the keys in the truck and lock it and they told me they would put a note in my account stating that that was the direction given to me. I was not comfortable with us and can’t believe that a business with anthe second option was to put it in a drop box that didn’t exist, and my final option was to put the keys in the truck and lock it and they told me they would put a note in my account stating that that was the direction given to me. I was not comfortable with this and can’t believe that a business would allow you to drop something off without the option to leave the keys. Also, the businesses around are not open after 4 o’clock, so they’re also no help.
Megan CDon’t change drop off location at last minute!
estera mThe location and staff were great. My problem was the deceptive pricing on the app. I rented my truck on the app for 8 hours (after hours return) with my mileage already calculated. Moving day I find out on site that there is no after hours delivery and I have to return the next day. As a result I ended up paying an additional $94. So if you rent directly from the location you may have a better experience. If you rent through the app I 10 out of 10 would NOT recommend.
Tremont Mgood customer services
Christie MLo recomiendo son super atentos y te explica todo lo necesario excelente
ALEXANDER MThe guy that helped me was really helpful and fast
STANLEY NThe person who I turned the trailer into was very friendly and helpful.
Glen BMet my expectations and then some. Very friendly and knowledgeable
NICHOLAS SPeople friendly
Joel PBe more aware of what size trucks are actually at a particular location.
Klementina NTNT Provides excellent service to its customers.
David GVery friendly
James SThe service was great the equipment is outdated and the truck broke down on me had to return in earlier than plan
JULIO AClean and neat very nice people to talk to
DANIEL BThis company provided outstanding customer service. They were knowledgeable, friendly, kind and delivered exactly what I needed.
NANCY CThe truck I rented was clean and ran great. Big plus was the helpful and personable staff ... enjoyed doing business with them.
Karl NAmazing customer service. Will recommend
ROBERTO RFirst class service
JOHN W