I will be filing a complaint with U-Haul. The service on the front end involved calling me the day before my move and telling me that I had to pick up the truck in another location and this was completely unacceptable. I was greatly inconvenienced and I was not compensated for this change. Likewise the drop off location was also changed resulting in having me drive 100 miles out of my way. When I called to complain, the first customer service rep was extremely rude. Finally, when the truck was returned to the alternative location that u-haul chose without advance notice to me, we were told to just leave the keys in a drop box which we did. The truck was returned in pristine condition and all blankets were either folded or unused. The truck was swept and completely clean and we took pictures of the inside at drop off. Despite this, uhaul charged me nearly $200 for a cleaning fee and once again, failed to compensate me for the extra 100 mile plus drive to an alternative location. Honestly, I don’t know how uhaul stays in business. The business practices are misleading and I will never rent from uhaul again. I will be filing a formal complaint.
Cheryl W
TNT Delivers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indio, CA 92201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service. Very helpful. Brand new truck for my cross country trip.
Mike SVery easy and staff friendly. The whole process from start to finish went smoothly
Patrick WGreat customer service! Excellent experience.
Greg RFix your mobile return app. It SUX!!!!!!
David K