Always great service
CHARLES M
Customer Reviews for TNT Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and easy transaction. Staff was very helpful
Justin HWe made a reservation for one location but had to pick up at another location AGAIN.
CURTIS MExcellent customer service
ELIAS CI e used them before. Only place I would go
Joe SNo personal contact, they were closed
CURTIS HNoticed a very bald inside tire after had the truck filled and ready to go. Made it to my destination but it delaminated when I dropped it off. Just be sure to check all the tires as they don’t service them here.
CHERYL NWhile they were very well maintained I do feel that a spare tire ought to be provided in the event there is any tire trouble.
James EJust keep doing the same quality of the work Thanks
Carlos Atell all owner to be nice like this man we found named - Claude was the owner of the U-Haul truck and car equipment in Waynesville, MO. and that man is the nicest man i have ever met. he helped me and my elderly husband to be able to get the truck and car transport an extra day and said ma'am do not worry - all of us have to load and unload our trucks by ourselves and moving is hard from another state or even down the road. we could not find anyone to help us pack the truck or unload with us as we are elderly. Please tell Claude in Waynesville Missouri that he was the nicest person we ever had the pleasure to do business with. We had to call several places to get help from and they were all to busy to help us or they just did not want to and that is frustrating. thank you UHAUL for Claude
Walter LSales rep at the counter very helpful and courteous.
Vincent RUHaul web page down on multiple attempts to access for reservation and again trying to open this survey.
DARRYL DDropped off to location during off hours but before scheduled drop off. Difficulty getting a hold of the personnel. Had to leave several messages without a return call. They are not true to their hours posted online or to the hours posted on the door. They are open and close whenever is a good time for the personnel.
Tonya MExcellent experience, thank you!
Varon MVery nice and friendly would call them again
Stechanie MDon’t allow everyone to park around the office, makes it difficult to maneuver the trailer when large personally owned vehicles are in the way.
David MThe owner was pleasant and enjoyed our conversation even outside of the rental process. It was quick, easy and alleviated stress on a move that was already underway and challenging.
Keva BEasy and smooth.
Wade ATook too long to get the key through the app and was freezing that morning (not their fault, U-Haul app leaves some things to be desired). Windshield wiper fluid was not full. Caused some windshield visibility issues while driving through snow in New Mexico when I ran out after only like 5 uses. Double check all your wiper fluids are topped off before renting please.
Jacinta TExcellent service. Very friendly atmosphere.
Takesha HClaude was very helpful and friendly
May LThey were very polite professional enjoy doing business with them would recommend them to everybody I will be a repeat customer this location
Joe SYou guys are good. Everything was easy and the vehicle was great. Thank you so much.
kelez vThe truck itself was a piece of junk, smelled like gas and wasn’t running right. The storage was more than adequate.
Logan BMake cash refunds available. When payment is cash you should get a cash refund. We was told we could get a check by mail. Still wondering about the check????
Preston DU/K
james cLocation was close to my house
CHRISTINA Tgreat place to business with very nice yes I wood get people to to do what they need!
Stephen RDrop off went smoothly. Thank you
Glenn hTrailers need jacks. Because the parking surface at this location is less than perfectly level it was nearly impossible to unhook the trailer from my truck. I had to leave and get a floor jack and then come back to unhook from the trailer. This is less than ideal.
Lucas GI feel that trailers should be equipped with 7pin wiring connectors that match up with ALL current production trucks. One should not have to drive down the highway to another location in order to purchase a 7 pin to 4 pin connector just to have lights that are required by law to operate legally.
Lucas GN/A
Christian ROutstanding customer service and satisfaction.
william sOutstanding service and assistance.
william sPeople were helpful and accommodating
Gail WThe bentelman was very knowledgeable and very helpful. He went back to the office to get an additional 4 pin cable as my truck only had a 4 pin connector in the bed. He connected everything and i was one my way. Always have a good experience at this location.
Jack SGreat service from the folks at TNT. This will be my go-to location for any future u-haul needs.
Charles BThe gentlemen on the front desk was super helpful, I was advice be the U-Haul 1800 number customer support that they will be open during the new year weekend and they were off. I ended 2 day on standby and he was able to call and coordinate with the U-Haul representative of the area and extend my truck rental for 2 extra days since they were off for the holidays weekend. So Kudos to Mr. Chris (U-Haul rep) and the front desk attendant. In the other hand we need to fix the communication issue between U-Haul and there partners. I should have not needed to waste 2 day waiting on a storage unit during the holidays, and freaking out about been late on the truck rental. for question call back at 530-933-1080.
Luis GArrived at exactly 5pm and they were closed. Had to do a very long check out by phone or b charged more. If you are going to be closed, let us just drop it and make check out simpler, too slow.
Samantha CN/A
David MMy stuff got stolen. Told by the owner, “oh that happens a lot, my cameras got struck by lightening. Went back 4 months later camera were still in their boxes!!! Owner is not trust worthy. Never go here!
PAULA H | Overall ExperienceThe gentleman that helped me was VERY helpful and very thorough. Made sure I had a good connection to the trailer and did a good inspection.
nicckolasvela vTNT storage is convenient and inexpensive. The staff here is courteous and friendly. I highly recommend them to anyone needing at storage unit or a Uhaul rental!!😉👍
WILBUR H | Overall ExperienceBetter communication about mileage
Amber CMake sure staff provided the closest drop off location to customers hometown if that's what they want and make sure their paperwork says that before they leave.
Haley SExcellent customer service! Claude is an awesome customer service representative!
Curtis MCustomer service was great! The only issue was the registration system would not scan the back of my license and had to be manually entered.
Tony RThe man running this location was very customer friendly and very helpful.
TROY MI was charged FOUR months of rent upon moving in. When I called to ask for an explanation, no one answered. I left a voicemail and my call wasn’t returned. Luckily my credit card company took care of it and I was only charged one month. Additionally, when I moved in I was told my unit was “accidentally” rented out and online reservations are no longer valid. I was “lucky” and got the “only” unit left which was not by the office and didn’t seem secure in the least! There’s not gated access and anyone can come and go as they please. I would NOT recommend them to anyone.
JOSHUA M | Overall ExperienceWe have used this storage facility for nearly 3 years and never had a problem with security, etc. The staff have been more than helpful. Would definitely use them in the future.
Carrie W | Overall ExperienceWe had a unit for almost 2 years. Our auto pay debit card on file expired and the owner called asking if everything was ok. I apologized and updated the information. He could have just closed our account, sold our stuff, but he was so nice about it and was concerned if we were ok! I would recommend T-N-T every time!!
CHRYSTAL S | Overall ExperienceGreat storage - no issues
stephanie h | Overall ExperienceGreat place. Easy access.
Brian H | Overall ExperienceThe facility is rat infested, needs to be sprayed to keep critters away.
Valerie S | Overall ExperienceVery nice people, I enjoyed my year that I used there storage.
Daniel B | Overall Experienceowner did not honor one month free rental, which caused a big issue.
Paige W | ReservationExcellent customer service.
Robin C | ReservationThe gentleman at the office was very helpful. U-Haul was not helpful whatsoever and allowed me to reserve a unit online that doesn't exist or is not available at the facility.
Jocelyn C | ReservationUnfortunately, after we had made an online reservation, we had to wait until 3:00pm for the owner to open the facility (whose hours are posted as open at 9 am) and then tell us he had no availability.
Jimmy D | ReservationFriendly staff and was able to get everything signed up quickly.
Rachel S | ReservationThe facilities and grounds are clean and well kept. The customer service was amazing. The owner is kind, helpful, and made the process easy.
Nola W | ReservationVery professional.
tiyohn T | ReservationVery friendly helpful service will begin moving stuff in all this week.
DIANA M | ReservationVery helpful!
Bradley B | ReservationLove that we were able to do everything online. Even though we didn't end up needing a storage unit it was nice to handle everything from home.
jacqueline v | ReservationThe Staff is very friendly and gives great customer service.
Janis C | Overall ExperienceVery good experience!
Al & | Overall ExperienceThey added a month extra to my bill. when we closed the unit. I have still not received one month payment back. Crawshaw 573-774-5222 Leave a message please.
Sherrie C | Overall ExperienceGreat staff and facility
Mike S | Overall ExperienceTim was very helpful with our storage experience, helping us get into the unit and with getting our motorcycle out of the trailer. Very happy with this place!
Rob M | ReservationExcellent
Butch O | Overall ExperienceI had a great experience with this facility. Everytime I need it something or help, it was always provided to me. Great staff, very friendly and helpful.
Henry R | Overall ExperienceFriendly staff and clean buildings
Tracie B | Overall ExperienceThe customer service was excellent. The receptionist that I worked with was very accommodating and helpful. 5/5 Excellent!
DANIEL M | First ImpressionsMove in was easy and we had no problems. Staff was friendly and easy to work with as well.
Privacy R | First ImpressionsClean Storage Units, Friendly Service. Would use again.
Privacy R | First ImpressionsStorage unit is very clean and love that it is under 24 hour surveillance. Owners are extremely nice. Love it!
Privacy R | First ImpressionsI have no comment.
Privacy R | First ImpressionsOur plans changed so we no longer needed the storage.
Privacy R | First ImpressionsCustomer service was excellent. Facilities were very well maintained. Only complaint but it shouldn`t be a show stopper, is the cramp area between the buildings in which individual units are housed.
Privacy R | First ImpressionsExcellent
Privacy R | First ImpressionsEverything was wonderful very helpful
Privacy R | First ImpressionsVery clean, nice customer service, within reasonable distance from Ft Leonard Wood. Would definitely use this storage facility again!
Privacy R | First ImpressionsClean, secure and family owned.
Privacy R | First Impressions