Customer Reviews for TNT Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TNT Storage

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Martha R. on

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No complaints. Friendly and efficient.

CHRISTOPHER P. on

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Kenneth C. on

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Phillip P. on

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Lisa L. on

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tom G. on

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Joshua E. on

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Location forgot to include out dolly

Angie K. on

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No complaints with store, but was upset that I wasn't able to use the self check in app - it couldn't recognize my location. Now I'll be charged $20 because the app & I couldn't connect.

Julia S. on

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Aydan M. on

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felisa K. on

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Be more specific with payments at the end and include the portion that is on hold also

Paige H. on

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Malcolm W. on

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Friendly customer service!

carletta O. on

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I was very pleased with my UHaul service. Our agent went far and above to make our transaction easy and comfortable. I would recommend them 100%

Daniel W. on

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As far as the equipment and staff, I wouldn't change anything. The facility could use some added security, like fences, but other than that... Everything was great.

Patrick F. on

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Robin C. on

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Excellent customer service.

Darryl A. on

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Everything was great

Heather R. on

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Tim and Claude always go above and beyond. Cannot stand UHaul as a company since all of their changes that are not customer friendly. The only reason we stiill use UHaul is because of Tim and Claude and THEY'RE excellent customer service.

Curtis H. on

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mario T. on

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Anazatazia-Alici S. on

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Ruby R. on

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William J. on

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David H. on

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I had a great experience and wouldn’t have wanted anything different.

Karl R. on

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phillip F. on

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Hours were 9am-1pm and we arrived 12:15 and no one was there and there was a closed sign no after hours number , no one answered phone no one got back to us with the voicemail. And i had a reservation there and i couldnt even get the storage unit i reserved no one was there. The helpers that i paid for off the site were there and we ended up wasting their time waiting to call uhaul to solve the problem which they still did not. Had to get a whole different storage unit no uhaul related. The uhaul phone rep had me on hold to speak to the manager about the inconvenience he had me on the phone waiting for 35 mins and then someone answered the phone and i asked if it was the manager and said no and said he would be there monday. And i said so you all just wasted my time for no reason , great. Horrible experience especially after driving 8 hrs with 26 ft truck and car on dolly tired to get to a place that closed way before closing and uhaul reps to waste my time and to spend more money on a storage unit from a. Different location. What a waste of my time for real. I def will not be recommending uhaul to people. My 1st experience has been terrible to say the least.

Scott R. on

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Tina B. on

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Mike D. on

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Customer service was great. Easy check in, easy access to trailer, agent ensured all equipment was operating correctly. Highly recommend this location.

William G. on

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This site is a one man operation. He was professional and helpful but very busy, so plan on being patient. Location was easy to get to right off the interstate.

Heather R. on

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U Haul needs to quit their current trend of suddenly becoming so nit picky and finding every way to charge the customer more. It's a put off and we no longer rent from UHaul as often as we used to for that very reason. It has caused us to find competitors who are willing to work with us on pricing as UHAUL no longer allows the individual places to do so.

Dennis R. on

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Been there three times in the last month and always a note on the door saying back in 10 minutes.

Heather R. on

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Owners are above reproach. We use them often. The district manager needs a different job as he has been a total jack donkey (rude, defensive, condescending, and offensive) to deal with when issues have come about. For that reason alone we don't use UHaul more often, like we used to.

Drake M. on

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Anela W. on

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Absolutely amazing customer service from the owner Tim!

Harold K. on

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Jocelyn C. on

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The gentleman at the office was very helpful. U-Haul was not helpful whatsoever and allowed me to reserve a unit online that doesn't exist or is not available at the facility.

Jimmy D. on

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Unfortunately, after we had made an online reservation, we had to wait until 3:00pm for the owner to open the facility (whose hours are posted as open at 9 am) and then tell us he had no availability.

chuck M. on

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Overall great service. Nothing to add.

Michael M. on

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Ryan V. on

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Rachel S. on

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Friendly staff and was able to get everything signed up quickly.

tina G. on

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tara H. on

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Zaid A. on

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SHAWN T. on

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Owner is friendly, professional, and prompt. Had a lot of issues with the show me route 66 Saint Robert location. This location has exceeded expectations.

Jerry T. on

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Quick and easy very good to work with.

David H. on

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I did not have any issues. My trailer rental met my needs.

Nola W. on

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The facilities and grounds are clean and well kept. The customer service was amazing. The owner is kind, helpful, and made the process easy.

belinda V. on

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Give the key for the lock

Martin S. on

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tiyohn T. on

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Very professional.

TIYOHN T. on

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Roy M. on

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As a matter of fact, I ha e put this recommendation on a slip at the housing dept. In FLW

CarrieLynn S. on

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Mr. Wagoner was amazing! Thank you very much for all of your assistance with my PCS to Fort Leonard Wood!

DIANA M. on

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Very friendly helpful service will begin moving stuff in all this week.

Bradley B. on

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Very helpful!

jacqueline v. on

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Love that we were able to do everything online. Even though we didn't end up needing a storage unit it was nice to handle everything from home.

Todd B. on

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Absolutely the best experience with U Haul. Location was clean, staff was super friendly, 10/10.

Janis C. on

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The Staff is very friendly and gives great customer service.

tony W. on

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Very good SERVICE

WOODROW D. on

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Tim & Terri have always handled our Uhaul and storage (2 units) needs for going on 6 years now. They are very courteous, professional, and run an outstanding business.

Rebecca H. on

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The location above was the drop off location. This was literally the best part of my trip. I reserved Dec 4th for a 15' truck and auto hauler...for January 1st...the first location had no idea how to work your system, the second ( where uhaul told me to go to pick things up) didn't have what I needed and was unfathomably slow even though the lady behind the counter said her day had been slow..the third location was the only one that actually had thier ducks in a row when picking up. When I dropped stuff off at my final destination, I was met with a very well organized man, that I do appreciate. Honestly? The biggest issue I have with the trip is the dumpster fire that was trying to pick everything up. It took me 2 hours..just to get the stuff I needed and I was already looking at a 12 hour trip, with multiple deadlines, had I not driven through the night, my deadlines wouldn't have been met. Which means your company put it's customer in a very dangerous predicament. I hope this helps better the company, cause I use uhaul more than I feel most have. In the past 4 years I've used you 3 times..this time was the worst. ( except for the drop off point)

JACOB S. on

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mark R. on

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Very nice owners and well maintained shop.

Robert B. on

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jamshed M. on

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Timm is the best

Al & Evelyn M. on

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Very good experience!

miklye E. on

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Dustin L. on

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Terry F. on

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Sherrie C. on

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They added a month extra to my bill. when we closed the unit. I have still not received one month payment back. Crawshaw 573-774-5222 Leave a message please.

jose R. on

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Great guy, great costumer service.

G. Michael W. on

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Over and above customer service!

ed B. on

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JONNANN W. on

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Friendly staff. Had a truck available for last minute use.

Mike S. on

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Great staff and facility

tony V. on

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Lower the prices for hourly usages.

bruce F. on

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A very good guy help me out a lot.

Chris B. on

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Aaron S. on

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I understand that I dropped off after hours but they did not even check for new trailers in their yard and I had to call them to get it checked in even though the uhaul agent online put a note to them that I dropped it off.

Rob M. on

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Tim was very helpful with our storage experience, helping us get into the unit and with getting our motorcycle out of the trailer. Very happy with this place!

Juan Gregory R. on

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The Air Conditioning in the Truck did not work and someone had smoked in it before so I was sneezing almost the entire ride. Good location and service just got a bad truck.

blake H. on

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Lower your prices a bit. More customer friendly.

karl C. on

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CECILIA B. on

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Tim was awesome helped us out big time

Butch O. on

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Excellent

ELENIA H. on

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Jerry V. on

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Very courteous individual.. (I forget his name). Thanks.. have used U Haul before

Henry R. on

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I had a great experience with this facility. Everytime I need it something or help, it was always provided to me. Great staff, very friendly and helpful.

James H. on

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AMANDA W. on

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ERIC C. on

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Sandra R. on

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Tracie B. on

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Friendly staff and clean buildings

Timothy G. on

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Janis C. on

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Lauren D. on

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stanley J. on

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Nothing the service was excellent

gilbert N. on

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Use the chains and add saftey clips since rubber will tend to rip.

timothy T. on

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Patty M. on

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Will H. on

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Stanley B. on

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TRICIA F. on

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Troy T. on

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WESLEY W. on

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Stephen J. on

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Professional and friendly staff. Equipment was ready, all questions answered, and contract clearly explained. I would recommend to my family and friends.

Kameron M. on

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benjimin S. on

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Rich G. on

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Very helpful All good

Douglas W. on

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Stacy T. on

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lisa T. on

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lewis F. on

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Debora R. on

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DANIEL M. on

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The customer service was excellent. The receptionist that I worked with was very accommodating and helpful. 5/5 Excellent!