Very Nasty lot, Hobo 's hang out their giving a since of poor security Sam was a nice man that owned the place. Hobos had wine bottles, old batteries and used plastic cup in the beadFREDRICK S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.troy H.
Do not knowtarrence C.
The trick bed was very dirty. The location where it was picked up had a lot of homeless people hanging around it and people which made me question my safety.Sergio L.
Truck ran great and the person who helped me was very polite and courteous. Thank YouBrian R.
Customer did not leave a comment.Beatrice M.
No issues! Guy was nice and friendly!Brent J.
Customer did not leave a comment.David W.
Great serviceDOMINIQUE R.
Uhaul service is terrible. When I got to original pickup place they did not have a truck so uhaul sent me to another site that was not there and had no working phone so you sent me 20 min away that fi ally had a truck. And I was supposed to get a 50.oo credit that I never recieved .. but after my experience with uhaul I didnt expect that I wouldWilliam S.
A visible signJose E.
I couldn't use the driver seatbelt because the reel was locked, on the truck l rented. Good thing that no tickets were issued or an accident occurred, for both parties.Karl T.
Customer did not leave a comment.Mirta M.
Customer did not leave a comment.Courtney B.
Customer did not leave a comment.Neal R.
Excellent work great guy to work with!Eric S.
Customer did not leave a comment.Susan S.
Person working was pretty rude, had to hook up trailer entirely by myself. Told guy trailer had one tail light was burned out, he said it will be okdavid D.
Let them know that it's easier to download the app firstJames J.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Francisco C.
Customer did not leave a comment.Nancy B.
every thing with wellkathy B.
Customer did not leave a comment.Jovon E.
Customer did not leave a comment.Thomas F.
The location is easy to get to, the operator is highly intelligent, intuitive, and personable. Thank you, Tobacco Outlet U-Haul!Robert B.
I was told it would be $60 then I was charged $84 and never got a refund for the difference. Also I rented a pick up truck, but when I got there all they had was box trucks. They could have called me before I arrived so I could arrange to pick up elsewhere. He said he would charge me the pick up truck price for the box truck, but they obviously didn't happen since I was overcharged.SHANA D.
Customer did not leave a comment.PATRICIA L.
Not much for this location, This is my 4th visit and they all have been positive. The manager personally checked the hookup and repositioned the chains for me. Well done.john A.
Customer did not leave a comment.John R.
When I picked up the trailer, the location personnel connected the trailer to my truck. When I dropped off the trailer the location personnel simply told me where to put it and left me to un hook it from the truck. The trailer did not have a trailer jack and I hurt my back lifting the trailer off the trailer ball. Either your people need to unhook it or you need to put jacks on these trailers.Michael B.
You greatHellen R.
sam is very helpfulKeven V.
Customer did not leave a comment.Gregg G.
Person scalded me for picking up vehicle late.John A.
Your representative at this location was very rude. Do had broken cable and all lights didn't work. I was not impressed at all.JOSEPH L.
Customer did not leave a comment.teresa A.
Customer did not leave a comment.mary C.
The location at night is pretty creepy poor lighting At night . With homeless people outside. In overall the place was pretty sketchy. The inside of the cab was dirty also.Timothy H.
The owner is very nice. It's just that it was only him so You might have to wait a bit. But if you do it all on the phone while you're waiting, it's real quick when you get to the counter. I'd recommend this place. Easy convenient rental siteCathy M.
Sam, Was very accommodating. Needed to swap a 10' truck for 20'. He made it happen very easily.WALTER B.
Sam is an amazing man. He is very helpful. Always a pleasureJennifer M.
Customer did not leave a comment.christopher M.
Customer did not leave a comment.ricky B.
Sam is a great guy he always gets the job done and makes everything smooth and easy and accommodating if anyone who lives in and or around Lincoln County needs to move and you need a U-Haul then Sam showman go to him to his location today great job Sam and thank you he made it so easy and hassle free on a normal he busy and where are some day when someone has to move thank you SamJeffrey scott M.
The store where I rented from was extremely dirty, the truck cab was so dirty, dusty and stains everywhereTamera L.
Customer did not leave a comment.Catherina J.
Customer did not leave a comment.Darrell F.
everything was fineGARY LEONARD S.
Customer did not leave a comment.wilbert S.
their was bums and drug addicts laying on the ground where I was told to drop the equipment. I am a women that had my daughter with me and did not feel safe at all. The man in the store did not help or come out to make sure we stayed safe.marlene H.
Be more friendly and appear appreciative of your customers.Hal P.
convenient location.JEFFREY G.
Everything was fantastic!!Karla C.
no issues with the pickup.Kevin B.
No signs Use drop box had to look for it Should i clude with drop off location to make easyWALTER B.
every thing went great.Denise K.
Customer did not leave a comment.Herbert B.
Everything is good thanksronald C.
This store should not be in the uhaul business. I will never ever go back there. I had to connect the trailer on my own (largest trailer and very heavy to lift the tongue, especially since it was on a slight slope and it was in a tight spot on the side of the store between two buildings. Trailer was beat up. One of the cables that assists the door was broken and hanging out so the door was hard to lift. The "dealer" said he "did not want to mess around" and get another trailer and "this would be fine". One of the tail lights was pushed in (I fixed it). It had good tires but they were WAY out of balance and it rattled my 2019 F250. Trailer was not clean either and even the person who helped me load stated to me "Wow this is the dirtiest one he has seen" and he just rented 4 trailers over the last month to move. The store seems to accumulate homeless people and people who just hang around and walk around your vehicle "checking you out" which is a little unnerving. When I brought the trailer back and parked it back in the same spot I got it from, the attendant came out and yelled at me saying "you dumb asses keep parking on the side of the building" and then said something about "I don't even want this trailer. I will not go here again...if I had the authority to make a decision to pull a dealership...I would pull this one. ONLY reason I went here is because your specialist called me and said this is where I had to go even though the dealer closer to me had three of the same trailers. I use U-haul a lot and have in the past been happy with the equipment and the service. This experience I just had gets "two thumbs down".GARY M.
Overpayed did not receive any paperwork or receipt was billed double fighting now to be reimbursedshannon C.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.JAMES G.
Provide better instructions for the return of the rental when returning to a facility outside of business hours. We had no idea that we were supposed to log into uhaul.com and record mileage and gas level prior to dropping keys and contract into the lockbox. Thanksfully, it all worked out, but instructions were not clear ahead of time.Timothy T.
Customer did not leave a comment.Kerry C.
To make sure that the customer is satisfied with the equipment that is being presented. If a trailer is being purchased to make sure it is accessible by getting in and out of the door once loaded onto the trailer. If it is not, there should be no question as to whether or not to exchange it for another trailer. If there is any issue such as this, I believe the customer should be compensated.LEANNA S.
Never send them to a place that doesn't care about the customer. Customer needs to have the option to contact upper management if at all necessary. Also, the customer should not have to stand and wait for an employee to make a decision whether or not to exchange a trailer for a reason.LEANNA S.
Customer did not leave a comment.CHADWICK S.
Not only did the owner honor my budget, his team provided excellent customer service to ensure my trip was perfect. They really went above and beyond to make sure I felt safe and knew what I was doing.Julie B.
The operator was incredibly professional and informed. I was helped along at every possible impasse and treated with the utmost respect!DAVID H.
Customer did not leave a comment.Patricia H.
First time renting Uhaul. Very satisfied. This location has a good selection of trucks and trailer s. I would rent here again.Carlyle B.
Very pleasedCarole P.
Customer did not leave a comment.PETER P.
Only one thing, place air freshener in your vehicles. The service was great. Very friendly staff. Pricing was most important to me and they met that goal. Thanks so much. I'll surely come back to you again if the service is needed. Blessingsreever W.
Just keep up the good job!!GUIDO L.
I Actually dropped off the truck on 8-1-20 at 3pm And went inside . The man behind the tobacco store counter took the key said I was good and told me I could go now. He did no verification or inspection. I did have the proper fuel and there was no damage or dirt in or on the truck. However I felt uneasy that he didn't verify all that. I appreciate the quality of vehicle I rented and I believe in following the guidelines.REGINA D.
Customer did not leave a comment.Darrell S.
The person was so sorry for the way I haul treatment to meJOHN K.
I think the service should be more open and honest and more nice with customerskristina D.
Dead battery and had to be jumped off 3 times on my 6 hour drive to Ga.JOYCE W.
After several rentals from this same location, my wife and I have always been treated with respect, courtesy and professionalism. They have always taken the time to make sure we had all the information we needed and always made sure we we good to go before we left. It has always been a pleasure to rent from this location.GILBERT C.
Customer did not leave a comment.Lourie L.
Sam has always gone up and over to help us out. We have used him for a uhaul several times.ANNETTE S.
The owner is very friendly and helpfulJEANETTE M.
Customer did not leave a comment.JEREL H.
store manager was friendly and professional. great rental experienceKEVIN M.
Customer did not leave a comment.mary M.
I was charged again for unexplainable reasons. They never told me I just so happen to look at my bank account and they charged me again but more. Just terrible workers.JANIYA G.
The whole renting process was quick and easy. Thank you Tobacco Outlet and UHaul.David F.
Just a lost L bolt lost on the trailer to hold the ramps up in place. Had to use zip ties to hold it up after loading the car to hold the ramps in place.JODY B.
Customer did not leave a comment.RICHARD S.
Very helpfulHOLLY H.
Customer did not leave a comment.JACOB M.
COMPLAINT FILED WITH INSURANCE AGENTPatricia B.
Customer did not leave a comment.Terry P.
Great service and would recommend to anyone!Neil U.
The drivers seat adjustment was broken. And would not move at all. Other than that, it was clean and worked well, but driving was uncomfortableAllison S.
Customer service is bad, the man in charge was very rude.FERNANDO P.
Customer did not leave a comment.tina B.