Great Service and Help with locating other renta;l.Javier R.
Customer Reviews for Toch Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love mobile check in process. That made it easy to get and return at times that worked best for me.Erik J.
Customer did not leave a comment.Nancy K.
The young lady and young man that attended me were very polite,professional and very knowledgeable.The gentleman was very helpful in setting up the straps for me I would highly recommend this particular location.PRUDENCIO L.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.orlando B.
The Man that runs the place was amazing. The truck was very clean, easy to rent & return. He was super helpful as well at helping me to pick out the correct size. Also felt safe leaving my SUV under the carport on the property. Cannot recommend this location enough for rentals if you are in the area.TINA H.
The Austin people were unprofessional and rude. We were 30 minutes late to pick up the trailer due to the Austin traffic. They did not call me before the rerented the trailer to someone else. I had to go all the way to Buda to rent a trailer. The lady in Buda was very nice. I would give her 5 stars. Austin - 1 star is being generous.Debra B.
great customer serviceMatthew E.
No negative remarksDaniel F.
The drop off location was not convenient to our location but uHaul would not allow us to change to a closer drop off location that we had utilized for the same trip on two separate occasions. There was no-one at the drop off location. We COULD NOT get the trailer off of our trailer hitch. We called uHaul multiple times. I held for almost 30 minutes waiting to connect with roadside assistance to no avail. My husband walked down the street to find someone who could possible help us in BUDA, TX!!! Finally a gentleman came to our rescue. WE WILL NEVER RENT FROM UHAUL AGAIN!!!!!JAN C.
Customer did not leave a comment.Regina V.
Customer did not leave a comment.JEAN B.
Trucks right side lights didn't work, no new trailer available. They send a emergency repair person to my home, he couldn't fix it, left then told Uhaul he fixed it (lied) the trailer was a mess looked like it came from the scrap yard. Had to drive it 10 hours with no right lights. No compensation was offered by Uhaul.Deborah D.
Customer did not leave a comment.Sheri P.
Customer did not leave a comment.orlando B.
Customer did not leave a comment.Darrin D.
I wish all U-Haul locations were this well managed and maintained, check in and out was quick and effortless, employees were welcoming and cordial, the overall experience was excellent. Will definitely use this location for all my moving needs!VICTOR G.
Everything was great! Thanks.MIGUEL G.
Customer did not leave a comment.Roger Y.
The customer service rep was very friendly and helpful. For me the location was perfect...close to where I needed to go and back to my home.Sieglinde C.
Customer did not leave a comment.Bryce M.
These guys are awesome! Fast, efficient and helpful!TERRY N.
Customer did not leave a comment.JOE C.
We did not book at this location. Uhaul contacted us the morning of our rental to change locations. My husband went to both locations. Luckily the Buda people were nice.Christopher T.
Amazing service and appreciate the responsive work. No issues at all dropping off the Uhaul and car tow.JOSUE H.
They canceled my reservation without notice and were not helpful in helping me find another one (It is located out of a disorganized tile shop and the owner was drinking a beer while talking with me)JASON L.
Customer did not leave a comment.Graham N.
This location was 20 miles out of my way. I reserved a 26' truck several weeks away from my date for a 1 way move and paid in full for it about 10 miles from final destination. The week before my pick up date I getva text truck isn't available call this number. After an hour on the phone and being transferred 5 times I finally rented another from my start city 2 hours away and again paid in full. The day before my pick up get a call no longer available need to go 40 miles round trip out of my way to get a truck after 2 previous confirmed and paid in full reservations were canceled. Finally got a truck at 3rd location 20 miles out of my way. Did uhaul do anything or care that THEY put me through so much trouble. NOT AT ALL. Then they charged me after drop off for 3 miles over the mileage they allowed me for 1 way move. Told several friends about my situation most said they had similar experiences. Uhaul is ate up like jelly 🍩!ROBERT N.
Customer did not leave a comment.Jared S.
The Uhaul corporate app needs to withdrawn its that bad. It so frustrating. It has no contact numbers easily displayed with in the app. It fails to upload pics and then you're stuck!!! There's no back button , no ability to open a chat ,or call somebody. Nope just stuck. It has no indication if the wait queue is moving or not. So you're standing in the middle of a car park with no feed back and stuck 40 mins to eventually get clearance and unsuccessful drop off as it would not upload mileage and gas pics. The app concept is great but the execution and response time of the app are broken ..period. Fix itGlenn P.
Customer did not leave a comment.Dylan C.
Customer did not leave a comment.VINCENT C.
Great experience. Will definitely use again!SCOTT M.
Customer did not leave a comment.albert Y.
Customer did not leave a comment.SUNG WOOK H.
Customer did not leave a comment.ELIZABETH W.
Customer did not leave a comment.Kenny A.
Better instructions on how to get to the location.Robert G.
Great experience!TERRY N.
Very friendly people! The experience is quick and efficient.TERRY N.
Customer did not leave a comment.TERRY N.
Customer did not leave a comment.JAMES S.
The secretary is the one who do everything there, I have to unhook the trailer myself. Because she doesn't know how do it.JORGE C.
Customer did not leave a comment.ALESANDRA R.
Customer did not leave a comment.David D.