Need a person, the auto pick process does not work for everyone. A person should always be an option.
William H
Customer Reviews for Toch Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the third time they've added the tow insurance to my rental. Online I select no, I pick up the trailer and they have added it without my permission. The staff is nice, this practice is fraudulent.
KATHRYN DEasy checkout and easy return.
JOHN EI believe I left my Visa card in the truck. Can someone contact me in regards to this issue?
Melissa DThe mobile app was a complete nightmare
Todd DLights kept “ faulting “ while being hauled. Checked prior to leaving & worked fine; but when in motion, lights fault out.
LISA OIt was a challenge at first to get the truck out of the parking lot. Some other trucks prevented me from turning the large truck. I was glad there was a good selection of trucks since i reserved one that was too small and we were able to select a larger truck.
William HEverything was as one would expect with a service type establishment. The attendant was prompt, friendly, and helpful! I will definitely return!
Michael SI was pleased with the service I received, as well as the person I met and dealt with. Jimmy (?) was professional and personable. I won't hesitate to go back and I'll be glad to tell others about the positive experience I had.
PERRY WThe young lady was very professional. She gave advice on the trailer and assisted in making sure it was hooked up properly. Returning the equipment was very easy overall. I had a great experience. Thank you.
JOHNNY YVery friendly staff.
Mark CFriendly and took great care of getting trailer ready and on time before and after.
SERAFIN BMore advertising of location
MILTON PTruck was filthy
Tyzelia EVery friendly, proressional service. A pleasure doing business.
Richard HGreat service and trailer rental went well. Will repeat in the future.
MELVIN BIt was perfect. No improvements needed.
Valerie KJulia was exceptionally helpful throughout the whole rental process. I had to change dates/times several times. She was always patient and accommodating. Toch Equipment is a very friendly place to do business.
Sandra RHad to drive too far to get the truck.
Mark EThe process was super easy and the team members were extremely kind and helpful. I would choose this location again!
Angelica PAmazing, easy and fast service!!! 10 out of 10!!
Giovanni SBeing overcharged for gas? I did not spend $30 of gas yet they charged me an extra $30 a week after returning the rental. I only went 15 miles at most. Seems scammy to me.
Stephanie MOld truck. Air Conditioner went out less than an hour after leaving
JUDITH AEverything was great!/nothing.
MICHELE GEverything was easy, fast and simple. The woman helping me out was very nice and so helpful!
donna GWebsite was slow and took almost 45 minutes to get into the truck and almost 30 to turn it in.
Donald Cfast unfriendly service. great location.
DAVID TConvenient location, professional staff, caring advice regarding trailer safety. Excellent service.
Jeff BThere was a shortage of dollies in the entire area of Kyle, TX so I was left without a dolly for my move. I would ask for more availability of promised equipment for each rental. This was not, as far as I understood, the fault of this specific location, just a shortage area-wide.
RYAN CVery good experience
Mel BHaving to lift the trail by hand to hook it up to my truck was impossible my suggestion have a jack on site for this, someone can mess up their back. Other then that very friendly.
Jose GActually nothing. I had a good experience
Cyril OEverything was perfect
Usama MI did not use a U-Haul. Not sure who Stephen fryer is. Might want to check his license and phone jumber
stephen fVery knowledgeable and courteous.
SCOTT MNice management. Stayed over extra since I was lost picking up I haul.
John MI have already recommended them! The lady that helped me was so kind, friendly and helpful! I appreciated that tremendously as moving can be stressful, and was for me. But she made it easier. Moving was a success.
Cynthia GMake sure truck engine is inspected, oil the lock but otherwise loved it here.
DAVID GThey did a great job!
Madison CStay the same. Do not mess up a great thing!!
Regina HVery helpful staff! Customer service beyond perfection. Thank you
Natalie SToch Equipment was great. The staff was friendly and the location was convenient. I will rent from Toch in the future.
Brian CNo direction for after hours parking, not visible from the street after dark.
Karrie HGreat customer service and great location
Cheryl HI tried to use the U-Haul app on my phone to return the trailer, but the app kept getting stuck in an endless loop trying to find the location where I was returning the trailer. I tried numerous times, including restarting my phone, but kept getting stuck in the same endless loop. I could go outside the app and find the location on my phone,, but the app could never find it. Ultimately, the person working the desk completed the return on my behalf, which was very much appreciated.
JAMES RJust keep doing what you are doing
Stephen AAgain the service was great and quick checkin of the trailer.
Kenneth Ttail lights did not work at night clean windshield/door windows would've been nice headlights do not turn off if truck is on
FELIX LI don’t want no one to get this type of outcome if something by chance happens.
Edna AVery good customer service and great equipment
Ritcherd M