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Colene B
Customer Reviews for Tolleson Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody was there just drop box
JAMES MAbsolutely 🤗 nothing
PATRICIA MMike was highly knowledgable and professional. This is my 2nd time using this facility. I have recommended this location to my family.
MICHAEL HNothing
JOYCE CI dealt with a Mike at this location, and I just wanted to say how extremely accommodating, patient and friendly he was with me. I arrived a little bit early, and he took care of me. I arrived a little bit after hours, and he also took care of me. He was just very nice in dealing with me and provided great service! Thank you again Mike for being so kind!! ❤️👍
TAMMY WEverything was fine 🙏😜
ELIZABETH HNone
HECTOR PThe 2 people who helped me at the front desk were amazing!
LEXUS CI got charged $265.35 for a small u-haul rental overpriced on gas and when i received the car it was empty and i still got charged for gas fees.
Daniel MYou guys are the worst ever
Justin GAll equipment requested was not provided, got to the storage unit and discovered that dolly was not in the back of the truck. Brought the truck back to location and informed them of the situation, informed them I would need to reschedule the rental. I was advised that I would receive a refund. The next day October 19, 2024 my bank account was charged $78.92
Dawn CTruck was dirty inside and out. Ac didn’t work properly. And the fact that I started moving journey with less than 1/8 of tank was a tough as well. Not a great experience and would hope for better
Christopher TActually check that the previous customers didn’t smoke in the vehicle, actually take care to respond to customer issues and feedback, actually make any of the phone calls that were promised this is absolutely ridiculously unacceptable this is not on the location this is on the company as a whole
JONATHAN HThere was a homeless man sleeping right next to the U-Haul as I was trying to unlock the lock box. Mobile pick up process took forever even though I checked in. The trucks sliding door was open and there was a big piece of cardboard and trash in the back as if someone was in there before.
IVAN AThe location was behind businesses and for night pick up it didn’t feel safe. There are homeless people roaming the parking lot and standing close to the trucks. Also there is terrible service so when trying to connect on the app it was giving me a hard time and making it a longer process than it needed to be. The area needed to be well lit. The truck provided was not cleaned out before rental and had cardboard on the floor which I left in there. The truck also said it needed an oil change.
Alexis AThe problem with truck is the ac does not blow out the vents in front. Very hot out there. Not good. And the truck was not clean and there was 2 rods in there that I left incase someone comes for them.
Charles MJade was great from the minute I walked in the door till the next day when I returned . I highly recommend this location for the prices as well as the customer service that was delivered. Thank you very much.
Christian GThe lady was real nice and respectful. I’ll go back if I need them again I get his place one out of 10 I gave him a 10.
alex jThe customer service was friendly, fast and helpful. Very reasonable prices and convenient that you can rent a Uhaul and storage unit all at once.
Marlene IVERY good customer service. Professional and helpful which made the move less stressful.
Karen CI was really surprised with Jay experience at U-Haul storage place. I would rate Jade a 10 because of her performance she was friendly also and yes, I will let people know about U-Haul and there.
alex jYes, the person working was nice and the truck was ready to go as scheduled.
Jason MCleaning the Uhaul
Adriana AI wish I knew the polite young lady who helped me she was an angel! Thank you very much I will def recommend this place.
Amanda VThe charges on my receipt are not correct. I am being over charged for a In-town move.
DENAIJA MSorry, didn't ask her name, but she looked up my info in a flash and had me on my way in less than five minutes. Thank you, (insert first name)!! :-)
Francis KThe office lady was super nice and excellent service!
Omar RThank you so much for your help! I really appreciate everything you all did to help with my move. You both went above and beyond! Thank you so much!!!
Lasidney BExcellent service
Tiffany KOver charged me by $100 for no reason. Complete scam company!
Jasmine BMake it easier to get the key out the lock box. Maybe have a digital number punch code instead. I had a hard time getting into the lockbox to get the truck key. Took me about 20 minutes.
Crystal NVery good service
edgar eEverything about the rental part was user friendly, the equipment was clean and reliable. Just not enough room to park, the parking is a bit small. Thank you
Stella WI really enjoyed talking to The Lady that helped me get the uhaul I believe her name was Jade . Really nice .
Desiree COh my goodness your attendant was wonderful. She was prompt polite and very knowledgable. She should be moved into training teaching others how to make your customers give you 10's across the board. Thank you..Jade..?
Jose SThe staff was very professional and kind and patient. The whole process went well. I would reccommend this store to my family and friends in times of need.
Ramona SBertha was amazing! She made the entire process so simple and easy. Thank you, Bertha .
Alejandro LEverything good
Alvin OThe location doesn't look like it can handle a 26 foot truck
Carmine SNone
Theogene NThere was no dolly in the truck. I selected no on the initial form when picking up the truck and took a picture but it still charged me
Elizabeth MI was not offered unlimited mileage for my rental. Having to rent again soon and paying 359.00 that can never happen again. So at this point i would have to find other sources 🙄 😒
Tracee WThanks for assisting with the license issues and getting us sorted without delays.
Alex CUhaul has terrible prices
Daniel APerson was on lunch break when I arrived to return vehicle. I tried for quite some time but couldn't complete the return with the U-Haul app due to functionality and slow cell service in the area. Employee came out and told me he was on lunch break but took the key from me and said he would complete the return later. It worked out but I was a bit uneasy about not having the return completed before leaving.
Patrick WNo dolly was in the truck
Jose KOverall great experience. I did not catch the woman’s name at this location, but she was very friendly and helpful when I was picking up and dropping off the truck.
Victor HYou all are great Cristy is always awesome
robert fI PAID Waaaaaaay TOO MUCH MONEY for a Truck rental I was not able to use, I paid for a Truck, UNNECESSARY EXTRA MILES & still No Furniture Moved. However, the young lady (sorry, can't remember her name) at this location was awesome, the Issue is with Customer Service with whom I made the reservation. I requested a Hand Truck along with the truck, this location has none & no other locations were open to get one. I was sent to the nearest Home Depot EXTRA miles away, which had none. I was unable to find one, for this reason I was only able to move a few Boxes we were able to lift, returned the the truck a few hours later because we didn't have a Hand Truck to lift the Heavy Furniture. Contacted UHaul a couple of times, was told someone will get back to me, to date, No One Has Reached Back - So over UHaul-Uggghhhhhh!!!
ROSETTA WI had to take the uhual after loading it to discount because the tire pressure fell to 49 and its recommended its at 80 got to discount they told me there is a very visible nail in the tire. I was going from Tolleson to mesa with my load and had to exit the free way to get air again going so that was a major inconvenience
KIMMIE BI’m not a big fan of the go to where the vehicle is and not your closer neighborhood business. Price was fair compared to Penske and Budget.
Jesse AMaking sure trucks are cleaned out. Went to pick up truck and there was pet hair all over it. Mind u I'm allergic to pet hair. So not a good thing!!!
Jennicel VWorked with me when I extended the usage.
Angelina RDrop off was before opening hours
Quina JAllow more time to move
Cory HI lhad a good experience, the guy who helped me, was very helpful and nice. Great customer service!!
Lucia RThe staff was excellent, polite, friendly, helpful, and very understanding. Great service, and great experience.
Lisa HThe location refused to rent a pickup truck to me which is what I needed. They insisted that I take a box truck which used twice as much gas. I went to the location because they had a pickup truck which ended up being 20 extra miles. My bill ended up having more gas charges even after I put in $25 worth of gas. Alex (person working there) called me several times to tell me to bring the truck back. If I had been able to rent the pickup, I would have been back by 4 p.m. but because I had to drive 50 mph in a big box truck, it took me an extra hour. This experience sucked and I feel like I should receive some type of refund.
Veronica NEverything was great, especially the customer service!
Edward GChristina was awesome!!!!!! Everything was done fast she explained everything and she was VERY nice and professional!!!!!!!
BARBARA S