Customer Reviews for Tom Murrays Hwy Motors Inc
(U-Haul Neighborhood Dealer)

358 reviews

36513 St Hwy 13   Montgomery, MN 56069
(501 Nw 4th Street)

(507) 364-7533

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 6 am–10 am
  • Sun: 6 am–9 am

Services at this Location:

Contact Us

(507) 364-7533

36513 St Hwy 13
Montgomery, MN 56069
(501 Nw 4th Street)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 6 am–10 am
  • Sun: 6 am–9 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tom P 
Rating:
5.0

The Montgomery location was wonderful & very helpful. However, my reservation was scheduled to be picked up in Owatonna, MN & it got switched 24 hours before to Montgomery & was only informed by the automatic text I received. If a reservation is being switched, it would have been very helpful to be contacted to be made aware of options prior to switching the pickup location to somewhere an hour away from the original. It was very frustrating & added to an already stressful situation to have to add in the additional 2 hours of driving last minute.

Abby E 
Rating:
5.0

Tom is great to deal.

Patrick O 
Rating:
5.0

Customer did not leave a comment.

Bill W 
Rating:
5.0

Great staff, made it easy and quick

Nathan A 
Rating:
5.0

Customer service was excellent, the staff was very friendly. Thank You for making my rental Hassel Free.

Keith F 
Rating:
5.0

Perfect

Ron S 
Rating:
5.0

The owner of the business waited for us to arrive and ensured we had everything we needed. He reviewed the truck with us and pointed out things we needed to know to make our travels better. I recommend them highly. Customer service is A+++.

Jennifer F 
Rating:
5.0

Customer did not leave a comment.

Mary K 
Rating:
1.0

Suppose to pick up In Mankato mn . Called day before no truck. Would not bring one from Montgomery- go to site couldnt get in truck with instructions.. had to call home office.. very rude woman!! Took an hour to get into truck .. worst experience ever!! Should turn into BBB!

GEORGE B 
Rating:
5.0

Customer did not leave a comment.

Darlene B 
Rating:
5.0

Customer did not leave a comment.

AL H 
Rating:
5.0

very good experience.

MARK D 
Rating:
5.0

Customer did not leave a comment.

TOM M 
Rating:
5.0

Customer did not leave a comment.

AUDREY L 
Rating:
4.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Erik B 
Rating:
5.0

Customer did not leave a comment.

Luther O 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S 
Rating:
5.0

Customer did not leave a comment.

JASON M 
Rating:
5.0

Customer did not leave a comment.

cari o 
Rating:
5.0

Customer did not leave a comment.

Jennifer V 
Rating:
5.0

Customer did not leave a comment.

LLOYD W 
Rating:
5.0

Customer did not leave a comment.

Nate K 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Pretty easy smooth convenient rented to me even when they were already scheduled closed

DARREL S 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Tom was kind, friendly, and helpful

Crystal K 
Rating:
1.0

rente la trila yobvivi aqui en chicago y iva para minnesota y me dijo el empleado que tenia que regresarla en cierta tienda de ciudad pero que si habia una mas sercana a mi ubicasion fuera a regresarla al lugar mas sercano, y resulta que tube que pagar costos extras por dejarla en otro lugar cuando el empleado nunca me dijo eso.. esto es un fraude👎👎

Uriel C 
Rating:
5.0

Customer did not leave a comment.

TODD N 
Rating:
5.0

Tom was very helpful making sure I could safely pull the trailer I was renting from him.

Chris D 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
5.0

Good friendly people...

rosa r 
Rating:
5.0

Customer did not leave a comment.

REBECCA A 
Rating:
5.0

Good communication easy to deal with

Randy R 
Rating:
5.0

Nothing, experience with picking up and dropping off truck at this location was flawless and customer service is amazing.

Jacob S 
Rating:
3.0

Customer did not leave a comment.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Customer did not leave a comment.

Lora A 
Rating:
5.0

Customer did not leave a comment.

DANIEL O 
Rating:
5.0

Tom and Laurie are extremely nice and very helpful. He was technically closed at time of pickup but he made sure to be there to help me out.

Elizabeth B 
Rating:
5.0

Service was perfect..

SHANE K 
Rating:
4.0

Customer did not leave a comment.

Cynthia N 
Rating:
5.0

Not a thing,very friendly and positive place to go. I would definitely return!

CINDY M 
Rating:
5.0

Truck was ready to go ice off windows they had already removed ice from back door area warmed up,easy to get in and out,great service

OWEN S 
Rating:
5.0

Nothing we had the best service ever above and beyond thanks so much

BRAD D 
Rating:
5.0

Tom was very helpful, lot has plenty of room to maneuver.

michael p 
Rating:
3.0

Nothing against them, because they're in the middle of nowhere, 22 miles from my end point, and I had to pay for an extra 2 gallons of gas to get there simply because of your inventory issues in my destination city. I also had to ask for extra miles to get there as dropping it off would have put me over.

Steve p 
Rating:
5.0

Fast friendly easy,explained how to use dolly,suggestions,and a link to website if needed ,good experience

CODY M 
Rating:
5.0

Great experience wonderful to work with at Montgomery location,good attitude,helpful,other place was so so

Kenneth V 
Rating:
5.0

Have an earlier confirmation date

mohammad r 
Rating:
3.0

Customer did not leave a comment.

ed b 
Rating:
5.0

Customer did not leave a comment.

Dan W 
Rating:
5.0

Great service and convenient one again

TERRY B 
Rating:
5.0

Tom goes above and beyond to accommodate his customers. I HIGHLY recommend him!

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Constance M 
Rating:
5.0

No improvement great customer service came in helped In their closed hours

TERRY B 
Rating:
3.0

Drop off after hours.

Melissa K 
Rating:
5.0

Great service accommodating no improvements needed !

DARRELL H 
Rating:
3.0

Customer did not leave a comment.

william b 
Rating:
5.0

Customer did not leave a comment.

Stanton M 
Rating:
5.0

nothing

Gene M 
Rating:
5.0

Customer did not leave a comment.

ERIC W 
Rating:
5.0

Easy to use

Jacob H 
Rating:
2.0

seemed like the U-Haul business was an afterthought, guy had better things to do.

john s 
Rating:
5.0

Customer did not leave a comment.

Curt S 
Rating:
5.0

These people are friendly and easy to deal with they do not have a lot of equipment at this time maybe get them more equipment

Sean P 
Rating:
5.0

Thanks for all the help today! Appreciated your kindness and getting me all checked in!

Krystal H 
Rating:
5.0

Nothing everything went smoothly

TERRY B 
Rating:
5.0

Very nice people friendly,available even when they were closed willing to meet and rent to me !! Thank you!!

JOHN L 
Rating:
5.0

Customer did not leave a comment.

DANIEL O 
Rating:
5.0

Cannot hook trailer to a Ford Explorer???? That is stupid!!!!

MYLES S 
Rating:
3.0

The location was kind of confusing. I didn't see a U-Haul sign. Tom was very helpful in the process of getting the trailer hooked up and the return process.

Kathryn P 
Rating:
3.0

Too far out of the way for pickup. I was based in Savage, Mn and had to drive 30+ miles to pick up.

David D 
Rating:
5.0

Tom was great to deal with and very accommodating!! Highly recommend!!

Shari K 
Rating:
5.0

Easy to figure out online! The owner of the location was super nice and helpful!

Anna T 
Rating:
4.0

This was my second Uhaul rental in a month. This was better than the first. The process to rent a truck is straight forward and easy. However quality of the trucks varies greatly. The suspension in this one was better than the first, but it was still pretty worn out.

Steve C 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Awesome doing business with Tom!

DARYL T 
Rating:
5.0

Customer did not leave a comment.

Edwin B 
Rating:
5.0

Customer did not leave a comment.

Mary H 
Rating:
5.0

Tom was very helpful and excellent customer care helped me timely. Thanks Mercy

MERCY N 
Rating:
5.0

Customer did not leave a comment.

DANIEL G 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L 
Rating:
4.0

Very friendly and helpful during the entire process!

william m 
Rating:
5.0

Very easy to drop off.

MICHELLE E 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B 
Rating:
5.0

Customer did not leave a comment.

Tim O 
Rating:
5.0

Tom was very helpful and provided excellent customer service from booking the reservation to the returning of the rental.

Cory F 
Rating:
5.0

Customer did not leave a comment.

Tony B 
Rating:
5.0

Better U-Haul signage. If not for the trailer onsite I would not have known that I was at right location.

John F 
Rating:
5.0

Tom was great to work with. He is very knowledgeable about the equipment, safety oriented, and great customer service. I would highly recommend going here for UHaul rental needs.

Aenonoe V 
Rating:
5.0

Tom gets an A+++ in my book!!!

JASON K 
Rating:
5.0

Tom does a great job always concerned with safety very informative

John G 
Rating:
5.0

Very accommodating,easy to work with,great experience

MISSY E 
Rating:
3.0

Customer did not leave a comment.

Randy V 
Rating:
5.0

Customer did not leave a comment.

Amanda H 
No reviews have been submitted for this location.

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