Customer Reviews for Tom Murrays Hwy Motors Inc
(U-Haul Neighborhood Dealer)

280 reviews

36513 St Hwy 13   Montgomery, MN 56069
(501 Nw 4th Street)

(507) 364-7533

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat-Sun: 8:30 am - 12 pm
Special Operating Hours
  • 1/28/2022: 8:00 am - 11:00 am
  • 1/29/2022: 8:00 am - 10:30 am
  • 1/30/2022: Closed

Services at this Location:

Contact Us

(507) 364-7533

36513 St Hwy 13
Montgomery, MN 56069
(501 Nw 4th Street)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat-Sun: 8:30 am - 12 pm
Special Operating Hours
  • 1/28/2022: 8:00 am - 11:00 am
  • 1/29/2022: 8:00 am - 10:30 am
  • 1/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy to figure out online! The owner of the location was super nice and helpful!

Anna T. 
Rating:
4.0

This was my second Uhaul rental in a month. This was better than the first. The process to rent a truck is straight forward and easy. However quality of the trucks varies greatly. The suspension in this one was better than the first, but it was still pretty worn out.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Awesome doing business with Tom!

DARYL T. 
Rating:
5.0

Customer did not leave a comment.

Edwin B. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Tom was very helpful and excellent customer care helped me timely. Thanks Mercy

MERCY N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
4.0

Very friendly and helpful during the entire process!

william M. 
Rating:
5.0

Very easy to drop off.

MICHELLE E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Tom was very helpful and provided excellent customer service from booking the reservation to the returning of the rental.

Cory F. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Better U-Haul signage. If not for the trailer onsite I would not have known that I was at right location.

John F. 
Rating:
5.0

Tom was great to work with. He is very knowledgeable about the equipment, safety oriented, and great customer service. I would highly recommend going here for UHaul rental needs.

Aenonoe V. 
Rating:
5.0

Tom gets an A+++ in my book!!!

JASON K. 
Rating:
5.0

Tom does a great job always concerned with safety very informative

John G. 
Rating:
5.0

Very accommodating,easy to work with,great experience

MISSY E. 
Rating:
3.0

Customer did not leave a comment.

Randy V. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
3.0

Customer did not leave a comment.

MARLON K. 
Rating:
3.0

Customer did not leave a comment.

KENTON S. 
Rating:
5.0

Great service the owner was very knowledgeable about service and familiar with product very detailed on product use and safety protocol Thanks

John G. 
Rating:
5.0

Customer did not leave a comment.

ED S. 
Rating:
2.0

Junk yard that rents uhauls no directions or idea where to park the rental or drop off had to drive around their lot to find the office and drop box.

MAXWELL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE B. 
Rating:
5.0

My uhaul app wasn't loading due to an outage in the area and the gentleman at the shop was so helpful! I would totally go there again!

Rebecca A. 
Rating:
5.0

Great experience with Tom. Will do business with him again!

Jonathan B. 
Rating:
5.0

Smooth process! Friendly staff. Easy check out and check back in!

Michele M. 
Rating:
5.0

Customer did not leave a comment.

joseph W. 
Rating:
5.0

Nice and easy going. Keep up the good work

NICK S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
1.0

Emergency break was broken and was sold a unsafe trailer

Alandra B. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

I was charged for 12 pads when the truck only had 6 and I was charged for a dolly that I didn't use.

GLENN T. 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

I was supposed to pickup locally, I put over 200 mile on my pickup truck to get to this location and back. Supposed to be Coon Rapids then Northfield then south of Montgomery, MN. Drop off was supposed to be Mini-Mart Apache Junction AZ; they wouldn't accept it. Then redirected to Shoppers in Apache Junction, their computer had crashed. After over an hour, the nice lady at Shoppers finally got it checked in on here cell phone. In the past I've liked Uhaul, but I'll NEVER use you again. One hundred dollars extra in my fuel, and hours extra in time. You people at U-haul need to get you stuff together!!!!

Roy V. 
Rating:
5.0

Customer did not leave a comment.

Hayden A. 
Rating:
5.0

Excellent and knowledgeable and accommodating service

DAVID C. 
Rating:
5.0

No improvements needed, no issues

Greg H. 
Rating:
5.0

Nothing , very friendly and accommodating

gary D. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
1.0

The maintenance on the vehicle was horrible, felt like the truck was flung to fall apart, it shook so bad, no cruise control, worst ride to ever be on, fuel gage didn't work, poor gas mileage, bad vibrations.

Jonathon K. 
Rating:
5.0

Renting from this place is one of the most kind and helpful places,

Sheri T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

Cheryl T. 
Rating:
2.0

Have the truck available at the location where we originally arranged to pick it up.

Paul W. 
Rating:
5.0

Tom was Antarctic to work with. Went above and beyond to check lights, ball hitch, and all equipment to make sure it was in good working order. Safety was number one. Vey convenient and accommodating as well.

john P. 
Rating:
5.0

Not worried about the next customer. I'm the one that was skewed out of money.

SUSAN H. 
Rating:
5.0

Tom is as helpful and friendly a guy as you could hope to find.

LUCAS F. 
Rating:
4.0

Customer did not leave a comment.

Joel N. 
Rating:
3.0

Customer did not leave a comment.

Destiny E. 
Rating:
5.0

Very nice and helpful great experience

MARILYN S. 
Rating:
5.0

Customer did not leave a comment.

Janice K. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Just would love to commend Tom and his company for their handling of the business. Very friendly and warm experience they were very helpful for a quick move. I would recommend them even it is a farther drive to get to!

Cory M. 
Rating:
5.0

Nothing. Great experience!!

Denis O. 
Rating:
5.0

I don't know...

RICK S. 
Rating:
5.0

Customer did not leave a comment.

LIsa D. 
Rating:
5.0

Tom provided excellent service. He was after hours and saw me pull in and even offered to help with the drop off after hours!

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

BRAD H. 
Rating:
5.0

Nothing this guy went above and beyond what I expected I even overheard the conversation he had with last guy that left review tom fadden he told fadden on phone he could bring it in when they were open and help unload the heavy trailer,but tom fadden was not nice on phone said he was told he could drop anywhere the uhaul guy told him he would come up after hours to help then,and there was a certain area where they park trailers,I see he reviewed his location in not being clean or friendly how would the guy know if he wasn't inside? I assure you this is a friendly location and they are very helpful showing us how to save fuel,and showing us how many gallons to put in off contract,he got me this truck from another location to help me

JEFF S. 
Rating:
1.0

When I initially rented the UHaul trailer, the customer service representative informed me I could drop off the trailer at this location, after hours. When I had difficulty locating the site, I was fortunate (or unfortunate) to make contact with someone from this location, via a telephone call. The male I spoke with talked to me like I was a major inconvenience to him. He told me I could not drop it off until the next day, when he was open. When I informed him I had received instructions to drop the trailer off after hours, he told me I could only do so if I put the trailer in a specific location and in a specific manner. Although I ended up complying with his directive, I can certainly tell you I would not do business with this location in the future..."customer Service" at this location is non-existent.

tom F. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Customer did not leave a comment.

Rodney V. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

mariah L. 
Rating:
5.0

U-Haul itself was the problem, did NOT arrange to have reserved equipment at the location, rental time was wrong, reserved for 24 hours and when we went to location it was reserved for 7 hours, no car transporter, smaller truck, virtually useless. Waste of time and money, totally unhappy with U-Haul

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

This location in Montgomery gets excellent rating. The one on Madison Ave in Mankato is the worst customer service ever! Lied to about costs and promised refund for changing sites. Haven't seen that yet. They decided to make me drive 45 miles to get my truck I had reserved in Mankato. They made more money that way! They do not honor there promises and make sure you can't find another vendor to use because they do it at the last minute. The main corporation will laugh you off as well. Reservations in Mankato mean nothing. They don't care. Screw you as a customer with a reservation is the motto of this joint. Worst customer service ever! Beware of using them. They have trucks in the lot but you can't have one even though it is reserved. Highly recommend other services such as Penske.

Mark K. 
Rating:
5.0

He was great. Was supposed to be closed and went out of his way to help us!

geneva L. 
Rating:
2.0

I returned the uhaul trailer the same day I used it. a couple of days later I got a phone call asking where the trailer is.

BOB W. 
Rating:
5.0

Can't think of anything right now. But some how let you know if I think of anything. Thanks

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
4.0

Great service, helpful friendly staff. More of a limited facility, but did a great job as the back-up when primary facility didn't have correct equipment available.

Duane P. 
Rating:
5.0

Mr. Murray was very good to deal with. Thank him for me.

STEVE F. 
Rating:
3.0

Be available at the time of the appointment. Door was locked, owner was out, partner was working inside building, finally came to door, had a little trouble doing the transaction, but got it done. Just took longer than expected.

Charles L. 
Rating:
1.0

Asked me about my sexual orientation because he needed a contact for the uhaul. I felt very uncomfortable around him. He showed up late to the appointment then rushed me to do the paper work because he had a car in the shop that he needed to get to. He was going to have me come back in an hour if we "took too long". I was very disappointed.

Jennifer A. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Tom Murray is superior in knowledge, service and enthusiasm. Wishing every place was as easy to work with.

victor B. 
Rating:
5.0

Customer did not leave a comment.

LIZ V. 
Rating:
4.0

Customer did not leave a comment.

Jonathan G. 
Rating:
1.0

The owner does not like doing the u haul business and passes that opinion to the customer. Was not organized at all

Marjorie H. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

You can tell that Tom takes care and has pride in his facility and equipment. This is the best location for renting U-Haul equipment that I have found.

CAROL K. 
Rating:
4.0

Very helpful and I enjoyed their helpfulness.

JEANNE B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Tom was very helpful with getting me my reservation over the phone, and getting the answers to the questions I had.

Jessica A. 
Rating:
5.0

Fantastic customer service at this location.

Susy R. 
Rating:
5.0

Straightforward, no hassle, went well

Phillip A. 
Rating:
1.0

Customer did not leave a comment.

Melina R. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

ED K. 
Rating:
5.0

Everything was timely. People were friendly and helpful.

Kathy P. 
No reviews have been submitted for this location.

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