Customer did not leave a comment.Terri R.
Customer Reviews for Tommys Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were not told ahead of time that pick up of uhaul van wasn't on Paris street and we eventually had to go to Bancroft Dr to pick up our rental and had to also return it to that locationkathy P.
Agent was great, process easyRobert P.
It was a night drop off and the app to return did not work at all! Fix your app online so it works!!!!! Again, not on the dealer though! How about doing a survey on your company apps and actual trucks instead of just the dealers!John B.
Charge me $50 for $5 worth of fuelTaylor L.
Customer did not leave a comment.Bonnie O.
Customer did not leave a comment.STEVE J.
One rental uhaul took pre Auth. On my card and I rerentend went paid no charge on my card second rental I was charge on my credit card the day I got it , I call lDoe said no no but yes yes I know the difference on pre Auth and a charge.MICHEL B.
Everything was greatlise E.
Customer did not leave a comment.paul L.
Very helpfulMark S.
Trailer had a lot of gravel on the floor. Night time running lights inoperative. Front trailer tires a bit thin. Nice trailer, worked well.Anthony B.
Customer did not leave a comment.Jason W.
This outlet is very dependable.JohnMichael G.
My experience was superbe at both pick up and drop off locations. So, no suggestions for continuous improvement required.Ron S.
Customer did not leave a comment.andre T.
Returned clean, no issues. Thankyou.Andrew P.
The uhual online pick up wasted my 1.5 hours. The feature was not working at all. Had to wait for the call and so much other hassle during the tight schedule.Jay T.
Customer did not leave a comment.eric M.
Customer did not leave a comment.Gary Q.
Customer did not leave a comment.CHRISTIAN J.
Customer did not leave a comment.Lyle D.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.matt C.
It was an easy pick-up and drop-off.Roger C.
100% good experience.Michel L.
Everything was excellent,Greg R.
Customer did not leave a comment.dave P.
Make sure customers get their deposit back. Almost a week and I'm still waiting to get mineMike R.
Customer did not leave a comment.Paul R.
Simple to book my trailer. Fast service. Easy to drop off. I recommend this location.XUAN THUY V.
I was called two days before I was expected to pick up my truck. The lady told me they changed my pickup location to Bancroft drive. I went the morning off to Bancroft drive only to find the truck not there, we contacted uhaul only to find out it was in Paris street and the lady had given me the wrong pickup address. It was very messy and made us run behind for the movers that arrived on time and are paid per hourSylvia M.
App did not accept pictures.Adel S.
The UHaul itself was well maintained and clean, however the customer service was not a good experience. The gentleman did not smile, was short with answers and came off as rude when we asked him about the 60$ additional charge. He said ya it's waived if you use a credit card, but said so in a rude way and appeared tp be irritated with us.. We asked about the additional insurance and he was very rude stating he didn't know what our personal insurance covered so choose one or not it's up to us. Just very unfriendly. He did not thank us when we thanked him, did not say goodbye, nothing. I will never go back to this location again with this type of customer service. To top it off we drove away and the door to the UHaul was not even closed...we did not open it! All it takes is a smile. a thank you..just be kind! This location has none of these unfortunately.natacha F.
check tiresDan O.
Nothing to improve. Great serviceStephen P.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.mike A.
Since I have been in Sudbury I have used the Paris street location twice and Copper Cliff once. I will say that the Paris Street location is the best in the city. The customer service is great and there is no mistakes or miscommunication.MARIE W.
Customer did not leave a comment.Jonas E.
Rear break lights did not work. Front right signal did not work. Breaks were in terrible condition. Driver found out in Toronto. Had lights replaced. People could have been killed. Told uhaul representative at dealership. No signs of concern, surprise or even empathy. Terrible experience.Josh M.
Customer did not leave a comment.atati atta N.
Customer did not leave a comment.ROB F.
My pickup location was changed but my pickup time was still at 9:00am. I arrived for the pickup at 8:50am only to find out that this location doesn't open until 10:00am. My pickup time should have been changed on the final structions that I received.Philip D.
Customer did not leave a comment.Ryan H.
Found the employee not very personable. Could be a little more friendly and cheerful.Joseph H.
Customer did not leave a comment.Maeve M.
No..I will continue to rent from this site!Joanne D.
Never any problems at this return sight.Terri H.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.roy M.
Customer did not leave a comment.christina R.
Customer did not leave a comment.Alexandra B.
Customer did not leave a comment.Carmen B.
Sneaky $25 cleanning charge! Rep. could have been more upfront. I have pics of the condition I left the van. I left the gas reciept on the dash as proof and did they consider this worthy of the $25. He's YOUR UHaul representative!Steve L.
The back of the Trailer was covered in mud. Other than that everything was good. The agent at Tommys is very quiet and does not say one word extra. the process was handled efficiently.The location is very convenient for Memyles M.
Only issue had was the 1st trailer offered did not have working lights on it. Quickly offered another trailer and off we went. No further issues and completed trip successfully! Many thanksMICHEL G.
The service was OK. The truck had damage to the front end and had cigarette burns on the front passenger seat. Overall, I have no complaints and will certainly use Uhaul again. I just can't give it a 5 star rating.Gynette C.
We rented an open 5 x 9 trailer. One thing which I commented over and over to my wife was how much I really liked the trailer. It was definitely well built, had multiple tie downs, high sides and towed easily. I'd be interested in purchasing one if they come up for sale from time to time. Thank youTOM B.
Customer did not leave a comment.RONALD B.
Friendly, courteous and knowledgeableâ€¦Will certainly go there againâ€¦thank you!Joanne D.
Customer did not leave a comment.tom R.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.David M.
Customer did not leave a comment.amanda L.
Customer did not leave a comment.Madeleine A.
Customer did not leave a comment.Ryan V.
Pick up with 1/4 gas and returned with 3/4 or $200.00 more than needed, my fault but didn't appreciate changed $40.00 for being late. Not very customer friendly!RICHARD T.
Customer did not leave a comment.Dave M.
Pick up and drop off we're fast, e-receipt and mobile app were excellent, unit was clean and trailered without issue overall great experiencejoe F.
Customer did not leave a comment.Matthew H.
My reservation had a glitch that took two hours to solve on the morning of the move . Picking up my keys by phone did not work. One hour on hold. One representative hung up on me because he didn't know how to solve it. One hour to fix.Michael R.
Customer did not leave a comment.Doug M.
Customer did not leave a comment.ROSEMARYLOUISE D.
Truck was not clean. Service light flashing.MÃ©lanie C.
Truck had hole in roof which caused my stuff to be ruined from water when it rained. Considering I paid nearly $5,000 you'd think that at least my stuff wouldn't get ruined by rain. The attendant at the pickup location seemed like he hated his job.Conor M.
Customer did not leave a comment.ron D.
Quick check in. Trailer in good working condition. No complaintsThomas M.
Customer did not leave a comment.Vincent F.
Customer did not leave a comment.kirk N.
Customer did not leave a comment.Jonathan M.
Blank faced staff. No smiles. No emotions. Felt like i was putting them out by returning the truck.Glen S.
I had an awful experience throughout the entire U-Haul booking journey and therefore regardless as to how I rate the physicality of this location, I will never recommend U-Haul to anyone ever again.Jeff L.
Good ServiceLuc M.
The 24/7 sharing is absolutely horrible. Had to go inside anyway to have someone do everything for us. Would never recommend 24/7.Michael M.
Customer did not leave a comment.Nick A.
The cargo van was available on time and the hours of operation were convenient. The manager was very friendly and helpful. Thanks.MARK L.
It should be a mandatory standard that the customer picks up a vehicle that has a full tank of gas, and that it is returned with a full tank of gas. We were given a van that was 3/4's full and told to bring it back at the same level. Really? That is easier said than done. Of course we had to guess how much gas to put in, and ended up with a 7/8 full tank upon return. We got no discount for that! As far as being clean, the van had an odd odour and there had definitely been an animal in the passenger seat as it had short white hair embedded into the fabric. Overall, it was an easy pick up and drop off, with no issues with the running of the vehicle itself.Tim E.
The trailer was dirty and needed a good cleaning. While the service was professional and helpful from the attendant. He was alone to service people and the office was very dirty and not professional.Steve R.
Clean the vehicle before giving it to me and then charging me a clean up fee for returning it the same way I got it. How about you also stay open during the hours of operation not I try and bring the truck back you left early to do errands you say, and I cant return it online, check my info online, submit a complaint online as it doesnt read my contract number or phone number properly to submit it. And wow that truck was so beat up left right and center im surprised because ive never seen a uhaul so wrecked and still being rented out vs lack of maintenance which is common. I only used this place as it was the closest to me.mark V.
Customer did not leave a comment.Travis D.
Customer did not leave a comment.Nick A.
Customer did not leave a comment.Harper G.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Allan M.
No one was on site. Tried to call, there was no answer. Had to checkout on line. The site itself was large and had no problems dropping off the trailerMaurice A.
Don't change a thing. Your already top notch! Thanks for the great friendly service.ANDY M.
Customer did not leave a comment.David W.
Customer did not leave a comment.LINDA P.