Would have been more convenient if open Sunday. Jack for trailer tongue would be helpful!
Denis T
Customer Reviews for Tommys Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was with the vehicle itself was excellent. I did not however appreciate the phone call I received over 24 hours AFTER I had returned the rented vehicle (which I had rented for a period of 4 hours only). A customer service representative called to remind me to return my rented vehicle - which had already been returned (during an ice storm) promptly within the rental agreement period. Why did U-Haul not know their vehicle had been returned?
Paolo SI returned the rental vehicle at 9:30am. The opening hours for this location were listed as open from 9am to 5pm, however the door was locked and seemed there was no one there. I dropped the key into the key slot, but I would have mentioned the issue with the front wheel shake if there was someone available.
Olavi MYou exactly minutes away. I love the convenience. Thank you so so much
JUDY pThe line up for the car wash is sometimes in the way
jennifer pThe truck did need some service. There was some service notices that came up on the dash.
todd MWhen I arrived to pick up the car hauler , I found all the units covered in snow …. The attendant didn’t even attempt to remove any snow . When he told me I was good to go ,I pulled out of the spot and took a photo , I discovered a large timber of wood on the end of the trailer under the snow (hazard) Recieved a text from U-Haul to check plate number , I looked for the plate after leaving the dealer but no plate was found on the trailer …. I rented a trailer that didn’t have plates ? Drove the trailer to pickup the car , and both wheel straps were not in working condition:( Not a great experience. Called the dealer to informed him and he didn’t say anything .
Josh BWhen it snows, and you want to rent a utility trailer the snow should be cleaned out of trailer. I know it is not always possible if it snowing when you pick it up, this was not the case.
Robert TThe truck bed was full of snow, appreciate if you could use a cover and keep it clean.
Manojkumar MBe sure to check tire inflation, can save some grief
blair wI had to rent a different type of trailer to haul my side by side because your 6x12 utility trailer ramp was too small to drive my side by side on. I would have prefered the utility trailer instead of the open side trailer I had to use and it was more expensive than the utility trailer.
BRYAN TYour text links and website don't work.
Chris SStaff that is working the frint desk has no personal skills. He doesn't seem to want to answer your questions and dismisses you. Very unprofessional. Next Uhaul rental will not be from this location.
Danielle BNo one there! had to use the after hours drop off
Jeannette KI was contacted by head office numerous times regarding where to pick up the truck, which was frustrating. There should be one or two central locations where all the trucks are kept instead of having them all over the city. I never had this issue when I booked in Southern Ontario. The person who was at the location was nice enough but none of the trucks were brushed off and we didn't have a snow brush long enough to reach the top - they should be brushed off. I pointed out a scratch along the side of the truck as I didn't want to be held accountable for it and was told not to worry because I opted to get the insurance. Overall, my experience was poor and there needs to be a more streamlined and efficient system put in place when renting a U-Haul in Sudbury.
guy wHard to provide detailed feedback, as the location was closed upon arrival.
Cole Gfantastic place and service
jadranko bNo suggestions
D'Arcy YGood dealer
marcel lI dropped off the vehicle with tow on Sunday after I was finished with it as it was due Monday. I was charged afterwards with a cleaning fee (there was nothing left in the car except for what was in there when I got the vehicle) and an after hours fee. I didn’t realize that if I dropped it off early that I would be charged. That’s wild and unreasonable. I paid all this money to rent the uhaul then get an extra $50 charge after all is said and done.
Kelly BKeep up the good work 👏
LEONIDAS PNothing, everything was perfect.
johnson mAttendant was gone several hours before posting closing time.
MAT PLocated on a really busy street Not much of a yard
glen kClean the uhaul. This one had urine all over the back of it and you tried to charge me to clean it
Amanda ENot helpful at all. Not friendly.
Line D- front desk person/staff looked like he was not having a good day or just don't want to be there (e.g., no facial expression, no smile). I don't really care for this but he was on the phone for about 3 minutes, so I was waiting the whole time in the store. When he finished on the phone, there was no regard that i was just waiting there. - there was an empty can of pop in the front (i threw this out, but should have taken a picture first and send it to the email i received about checking the vehicle). - that van that i had was very noisy inside. there was a metal panel behind the driver seat that kept moving/squeeking as you drive. I had to put a moving blanket to stop the noise. this panel needs to be secured.
Remar MI was not satisfied from this branch. He charged me $25 just for 5 km. I do not recommended to any body.
Javad GThe man we talked to was polite and we were in and out in like 10 minutes
Tamara RWheels look like they were rusted on , no issues
roy hThe customer service rep tried to send me to a different location because the did not have my request day or equipment available. She also got the day wrong I want it for Monday of this week not Tuesday. Job got done with extra person hired…..
MICHELEL STruck was clean but needed maintenance ( ball joints tie rod ends ect)
Jason Dwas not friendly or accommodating
Tas LVery nice uhaul location to deal with
Claire GAll good with this location... Would be great if you can supply them with more smaller open box trailers to provide more options for customers. I rent often and this is a very convenient location for me.
Don SI had the worst experience.this company let you down when you need it. I will not recommend it to anyone. Same on you Uhaul
Ferdaousse OThe truck engine needs a tune up and the tires were not safe to drive in light snow and slush.
marc aTrailer was in excellent shape and worked perfectly
andrew BThe truck was a peice of shit with bald tires that required being towed 3 times. You had to send someone to tow us once. You had to send someone to change the tires to snow tires. I fell out of the truck and ended up in the hospital when it slid off the driveway with me in it because of bald tires....
William WCouldn’t supply the appliance dolly for my move. Couldn’t access it in other trucks
Sylvie LEnsure trailers are accessible at all times. The first location I attended to get the trailer, it was snowed in and blocked by a truck. I had to call uhaul to get a different pick up location which put us behind schedule and then I had to end up booking for an additional day.
gayle pWas given a trailer that was not on the rental agreement, causing a great deal of confusion when dropping off to another location.
Adam KI have been waiting almost a week to receive my debit deposit back. Location was unable to return it they day of drop-off. I went in the next day and waited on site almost an hour while the agent spoke with a technician. Was told they are working on it and I will get a call once it's fixed. I hope to receive my deposit back before end of week!
lisa lEither equip the pick up trucks with snow chains or have any Canadian vehicles in fitted with winter tires.
RICHARD N100 Percent when I picked it up and dropped it off good people service was perfect thank you
Brian TWe were not told ahead of time that pick up of uhaul van wasn’t on Paris street and we eventually had to go to Bancroft Dr to pick up our rental and had to also return it to that location
kathy pAgent was great, process easy
Robert PIt was a night drop off and the app to return did not work at all! Fix your app online so it works!!!!! Again, not on the dealer though! How about doing a survey on your company apps and actual trucks instead of just the dealers!
John B