Customer Reviews for Toms Service Center
(U-Haul Neighborhood Dealer)

580 reviews

1542 Shreveport Rd   Minden, LA 71055
(Hwy 80)

(318) 377-1977

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 377-1977

1542 Shreveport Rd
Minden, LA 71055
(Hwy 80)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Great folks to work with at Tom's Service Center.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Slade F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

small town, not much you can do about it. Better than dealing with the larger city which was an equal distance from our location.

JOSEPH ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Uhaul is the best in the business !!

Trent H. 
Rating:
5.0

Great folks! Always helpful!

Jeffrey M. 
Rating:
3.0

There was a light not working on front top of trailer

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Ecvellent service

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Awesome service. Friendly people!!!! If you only knew their strength... completely dedicated to the customer!!!

Danyelle R. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

With the tragedy that the Tom went through the past 7 days they never missed a beat. The staff at both places went over and beyond. The ladies and gentlemen at Toms in Minden Lousisana was nice and Professional even though the Tragedy.

murray S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

Quentin S. 
Rating:
4.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Every person that works there is amazing, so friendly

Joshua B. 
Rating:
5.0

Nothing service was great

clinton W. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Lady that helped me was very friendly and helpful.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Alexis H. 
Rating:
5.0

Customer did not leave a comment.

JIMMY H. 
Rating:
3.0

Customer did not leave a comment.

Eddie E. 
Rating:
1.0

The owner of the store was extremely rude about me leaving my vehicle parked on their site. They do allow such parking but apparently I parked in a spot that was not for customer parking. They dont have any signage and I specifically asked if I could leave my car onsite for the hours of use. I wont be visiting this Uhaul location again...

Prince M. 
Rating:
5.0

Very convenient and easy....easy check in and return!!!

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Nothing excellent service

ANTHONY S. 
Rating:
5.0

Dropped off when they were closed. Used Tom's for 2 vehicle inspections. Very friendly.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Beverly K. 
Rating:
5.0

Toms Service Center provided an amazing experience. Their people are absolutely wonderful!!!

Wendi P. 
Rating:
1.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Debbie E. 
Rating:
5.0

Crazy, fun ladies. great service.

David B. 
Rating:
5.0

They made it easy to rent a unit and very friendly.

TONY A. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Friendly staff and service. Will recommend to all my friends.

Thomas H. 
Rating:
4.0

Got to be with some super friendly people and learn a lot about history from the owner is the only store

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Tony A. 
Rating:
4.0

ratchet to tie down passenger side tire on front of car hauling Dolley was about worn out. ratchet on driven side appear to be relative new.

EUGENE A. 
Rating:
5.0

Nothing. The lady that helped me check in was courteous, and efficient.

Cher W. 
Rating:
2.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

Customer did not leave a comment.

April N. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

KELVIN H. 
Rating:
5.0

Service was above and beyond

Jimmy H. 
Rating:
3.0

Customer did not leave a comment.

RHONDA T. 
Rating:
5.0

The lady help to fix the paperwork the previous location refused to help me with

Landy J. 
Rating:
5.0

Very nice truck. Have been a customer since way back and the company has improved greatly. Will continue to be a loyal supporter.

Michael S. 
Rating:
1.0

The lady working the counter was ill tempered and foul mouthed and computer illiterate. It took 45 minutes to get my uhaul.

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Customer did not leave a comment.

Randall D. 
Rating:
5.0

Customer did not leave a comment.

NINA D. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Truck was ready on time. Clean. Wish mileage was a bit cheaper. $1 a mile is a killer. Maybe offer 30 miles free for local. For a $30 truck, we paid $100, due to the mileage. Killed our budget.

SUZANNE D. 
Rating:
5.0

8

joe P. 
Rating:
5.0

Excellent staff, accommodating and helpful! Superb customer service!

Jessica Rose H. 
Rating:
5.0

Customer did not leave a comment.

Graham W. 
Rating:
5.0

Customer did not leave a comment.

Ian D. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

Since Uhaul messed my initial booking up i was sent to this place. There was nothing wrong with this place or the personnel. It was the overall customer service Uhaul provided which was none. I want to rate unsatisfactory and will not use you again.

John K. 
Rating:
5.0

Customer did not leave a comment.

Vicki M. 
Rating:
3.0

I had to drive over 20miles 1 way to pick up truck. The closer location did t have a truck ready.

Marcus K. 
Rating:
4.0

Nothing Toms in Minden, La does a good job.

Kenneth W. 
Rating:
3.0

The driver side mirror wouldn't stay in place making it difficult during times of backing up.

Starcha H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE D. 
Rating:
5.0

Customer did not leave a comment.

JAN M. 
Rating:
4.0

Customer did not leave a comment.

TONY T. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
3.0

I set up a rental from this location with 2 weeks in advance and the day I was to pick it up, Uhaul changed the pickup location 45 miles away. I had to cancel the order and use another company.

James B. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
4.0

Staff was very helpful and provided additional information and state documents required for purchasing a vehicle in LA to register in TX. Did not get her name but the representative went out of her way to provide assistance.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Kenya C. 
Rating:
5.0

A man that watches the place and his friend helped me attach the dolly n car as I did not k.ow how. They volunteered to help me thankfully.

JAN M. 
Rating:
4.0

Very friendly staff.....

Phil M. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Everything was organized and the staff was friendly and very helpful. I would recommend my friends to use this location.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Ellen H. 
Rating:
5.0

Will definitely use again.

willie R. 
Rating:
5.0

Perfectly ran

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Athanas M. 
Rating:
3.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Friendly, Helpful and accommodate you any way they can. Will rent from them again.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Chandrika C. 
Rating:
4.0

check tires, we did have to take it back because of one tire being flat.They had to send us to another place to get new tire.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Sunni W. 
Rating:
4.0

Customer did not leave a comment.

carl Y. 
Rating:
3.0

Customer did not leave a comment.

kenny S. 
Rating:
5.0

Great Location

Clariant M. 
Rating:
5.0

We used a 6x12 trailer to transport furniture to McKinney, TX for our son. We loaded the furniture, covered all wood furniture with quilts and blankets, made sure everything was secure, and threw in last minute small items before we left. Our journey was a wet one. It rained 4 of the five hours it took us to arrive but our furniture was safe inside, so we thought. Everything on the passenger side inside the trailer was soaked. Wooden furniture was soaked, the blankets were soaked, $200 Ariat boots were soaked, a queen and twin mattress pad topper was soaked, a twin bunkie board mattress was soaked, and our clothes in our duffel bag were wet. I filed an incident report when I returned the trailer in McKinney. My directions stated to call 18005280355 or visit uhaul.com and reference the incident report number on my paper. Tried that. Was told to call an insurance number. Tried that. 35 minutes on hold was all I could take. I have a life. I am very disappointed in the lack of follow up from my incident report. I had to refinish all the wood furniture, the boots are ruined because they did not fit properly after drying, and the list goes on. Terrible customer service from headquarters, not the fault of the independent dealers.

Cindy H. 
Rating:
5.0

The only issue I had was that the windshield was very dirty, both inside and outside. Other than that it was ok.

James K. 
Rating:
5.0

Customer did not leave a comment.

Stacy T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

latosha M. 
No reviews have been submitted for this location.

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