Customer Reviews for Toms Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Toms Service Center

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SANJAY P.
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X

Mark H.
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Customer did not leave a comment.

China R.
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Excellent customer service! Very friendly when we called asking several questions prior to making a very short notice reservation on our end. Trailer performed perfectly. Zero issues.

Michele G.
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Customer did not leave a comment.

Sheffey M.
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Very satisfied with the service and support. Definitely will be using them again.

Patricia S.
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Easy pick up & drop off.

Christine E.
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This is my second rental from Tom's He is a great gentleman. His vehicles are cleaner than they were off the assembly line. This is my first stop for rental

KENNETH G.
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WILLIAM M.
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larry P.
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Saurin P.
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Robert W.
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bernadette L.
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Was a pleasure dealing with Tom! Second time I've dealt with him in the last 6 months and will go back the next time I need a Uhaul.

Damien W.
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Nothing needs to be done. Everything went perfectly.

George B.
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Great overall experience renting this Van--the whole process overall was so easy. Was great working with Tom's, very easy and efficient. Will definitely be sticking with U-Haul and Tom's for any future rental needs.

janet M.
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Rental procedure was smooth and pleasant. Vehicle had low miles and very clean. Would recommend location.

Ronald D.
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jay R.
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Tom was very professional and accommodating with respect to my tow-dolly rental. Kudos to him!

Teresa D.
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You sould have customers return trucks with the amount they were given, not to fill. Instead of $46.00 it would of only been $23.00. Also, rate of mileage was quoted at $1.79 not $1.99. You over charged me l wrote an email regarding this and no one has gotten back to me. Never again will l use or recommend UHaul to anyone, unless this can be resolved.

SAMARIE R.
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Gary G.
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Very Nice People who are respectful and very professional. The entire process was smooth especially since it was my first time reacting a uhaul. They made me feel comfortable to do business with them again

Lisa A.
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I have a low profile vehicle. I told them they should of placed wood under my front tires and they didn't. This caused damage to my vehicle once unloading.

Baskaran R.
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Customer did not leave a comment.

richard W.
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The website said the equipment was NOT available. I called Tom's and they had the equipment. You might be losing business because of this. If I didn't call, I might have found another option.

Susan H.
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We dropped off our truck when the location was closed. I did speak to the owner the next day and he was very polite and answered all my questions. However, this station is on a corner and his store sign is only on one side and I recommended to him that he put his sign on the other side of the building too. We didn't know we were in the correct location and left then got turned around and "lost". Better signage would be a plus especially since the location was closed.

mamadou D.
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Sustain

Selena S.
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I am so impressed with how easy this process was and how well the communication was. We had plenty of notice in advance and appreciate the flexibility. Outstanding professional service.

Travis K.
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We were rented out a trailer that WAS NOT maintained in the slightest. Three tires were so worn down the bands were starting to show. It was pulling to the left when we were towing it, only to find out later that the u-bolt wasn't there on one of the axels. I never thought I would have to check the tires or for a u-bolt connection with the trailer. I don't understand how Tom's Service even let this trailer be rented out! Aren't they suppose to maintain the uhaul equipment and make sure everything is good before renting it out? The level of neglect to this trailer was unacceptable and luckily nothing was damaged. We had one tire completely blow out, while two others were mere moments away from having the same thing happen. The only good tire was sent into the wheel well when the blowout happened. That one good tire, looked to be relatively new, or at least in good shape. So, it's obvious to me that it was replaced at some point and the other three were just left on by Tim's Service and he probably thought no one would notice. I will NEVER rent from uhaul again because it's obvious that y'all don't care about your equipment enough to check the people who license it out.

Greg K.
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eric P.
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Randall C.
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Nothing

JANELLE W.
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don T.
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very friendly & helpful , I would have no problem recommending this location . well deserved 5 stars

SERGE M.
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My reservation was not scheduled to be pick up at that location. I got re- oriented to that location due to the less availability of the truck and the dolly. When I got my final bill I realize that I got charged for coverage, and that was not include on my reservation. I called U-haul to get reimburse for that charge and they start play ping-pong with me. U-haul said the manager of the facility gonna to call me and the manager said call U-haul.

Tatyana S.
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michael B.
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Michael F.
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louie H.
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noah W.
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Shun E.
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Good company man

Connor D.
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ELDIAGO T.
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Outstanding service..

WILLIE B.
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Jeffrey E.
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JAMES Y.
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Corporate made do this :(

Christine G.
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Such an easy process. Great location to drop off. Convenient after hours drop off. Highly recommend!

Cody M.
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Tom's Service Station is the best! Tom is that local hero you can always count on. I was last minute with my U-Haul and Tom had me scheduled and taken care of almost immediately. Swift and Quick, 5-Star Service!

Austin D.
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Great customer service! Very pleased!

Mikel J.
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Taryn E.
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Lisa J.
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Walter J.
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Truck was a very dirty parking lot for pick up was a mud pit. Windshield is so dirty couldn't see out of it .

Jeanne C.
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justin H.
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robert O.
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Jeffrey E.
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Very home towny feeling

Scott H.
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Carolyn F.
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dale R.
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Ivan G.
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peter D.
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The drop off procedure when no one is there is not user friendly and did not work!!! I worried about being charged the 20$ and got a call days later asking for the transport. Just use a simple form to slip under the door

Lamar R.
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Denis M.
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Excellent: the owner greeted me and made sure everything was satisfactory.

Steven N.
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Alexis G.
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Juan F.
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Closer location for truck requested. Took kongernto drive to pick up truck then actual move in same town.

john G.
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harish Y.
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James W.
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Stuart C.
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Quick friendly service

Thomas R.
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Jeffrey M.
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I wasted 1 hour trying to return my truck due to website crashes. I feel that if the site is for business it should have adequate WIFI . It should not take an hour to do this. I dropped the truck off early because I was finished. I feel I should be compensated for my time due to poor website. I had to wait for 20 mins on the phone to take to someone. This needs to be fixed . The truck was fantastic but overall with the issues of drop off not very happy. Glad I did not have somewhere to be .

aiden C.
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michael B.
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Roger D.
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Nothing. Great service and well maintained equipment.

SEAN W.
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Staff and Owner treated customers with such respect and courtesy. I highly recommend.

CHARLES R.
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Customer did not leave a comment.

eileen W.
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The van was immaculate and drove well. Service was excellent and the costs were broken down clearly. Overall an excellent experience.

kelly B.
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WAYNE B.
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Deborah W.
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Tom is consistency outstanding, i would highly recommend.

Mark S.
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Tom, the owner, was very friendly and helpful to me and my wife. Couldn't ask for better service.

Anthony P.
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Tom and his team are extremely helpful, great service.

Omar R.
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Customer did not leave a comment.

frank M.
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Tom an extremely nice person n very helpful n professional ***** 5 star rating

ivan M.
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John M.
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Great place but extremely expensive!

Diane D.
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Nothing they are really good and helpful

Michelle F.
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No hassle service. Thanks!

Gregory J.
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Customer did not leave a comment.

Mark S.
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The individual that greeted me and my wife was a complete ass, unprofessional and rude. I backed the trailer in as he rudely asked next to a fence and then he yelled that it was pointing in the wrong direction. Will not return to this location again.

Daniel M.
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Very happy will certainly use them again

Julliana T.
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James C.
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Angela L.
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MARK D.
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gary H.
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Michael S.
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Tom and his staff were very helpful and friendly. Highly recommend!

Tony S.
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john D.
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No reviews have been submitted for this location.

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