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Michael S
Customer Reviews for Tondinis Wrecker Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was marginal. Insurance added without my authorization; I had declined it when making my reservation. Trailer return instruction not offered; had to figure out the process on my own. Trailer ramp needed oiling; did not open well, needed some encouragement. Staff not friendly. It’s as though he didn’t want to be bothered with a trailer rental when their bread & butter income is really towing.
JAMES AIt was fine.
Jeremy SNice guy. Went beyond and above service!!
RICHARD FI like that I could park my car in front of cameras when I left it while I was using the U-Haul truck.
Robyn OGreat customer service!!! Very friendly and great hospitality!!!
JAMES BThe employees were not on site at the scheduled time. They did not know anything about how to check out a vehicle including how to even access the U-Haul website. Fortunately, they had a friend that worked at a different U-Haul location that they called to come over and show these employees how to checkout a truck. This location did not even have the “what to do/who to call” paperwork on site to give a customer in case of any issues. I had to drive to the other U-Haul location to obtain it. All the employees were pleasant but completely untrained.
Dean GNo problems here!
Jennifer K