Customer Reviews for Tonys Garage
(U-Haul Neighborhood Dealer)

Rating:

5.0

All good

Rating:

1.0

Fire everyone an start new

Rating:

3.0

Trailers did not have jacks, they're just resting on the ground, how is single female supposed to safely lift 1200 lbs of equipment. Staff sent someone to help and he dropped trailer on his foot. Lucky he was wearing steel toed boots. Surprised DOT or OSHA isn't aware of this.

Rating:

1.0

I called before hand to get pricing. They told me .79/mile. I told them I'd be picking it up on a Friday morning and returning Saturday. They said great. When I went to get it, they charged me .99/ mile. That is a $36 difference.There are 2 other other facilities I could have used but i'm trying to support local business. I told them what i was quoted and they said "peak hours sorry". Even after i explained the day i'd use it and was quoted on the phone they said "nothing we can do". I even added $20 more gas than i needed to upon return as it's hard to judge how the fuel meter would move. I think a decent business would have tried to give me some kind of break for their mistake. I doubt I'll hear from you as well.

Rating:

5.0

After I pulled out I found trash in the glovebox and under the seats.

Rating:

5.0

The lady who took care of me was excellent. I told her about our experience with the pick-up location and the U-Haul representative I spoke with originally who was rude and not helpful at all. She apologized for the experience I had and welcomed me to rent from their location next time. Her customer service skills are awesome!

Rating:

2.0

When I visited the location to set up the reservation, the attendant told me that no one would be present and the key would be in a lock box in the truck when I picked up. It wasn't. I started to panic and was on hold with U-Haul when someone came out and told me they had been waiting on me inside. When I finally got on the road, I noticed the steering wheel was about 45 degrees off center and the truck steered erratically. I was very nervous driving it but I only had to go 40 miles so I just did it.

Rating:

2.0

Truck was very dirty. It was the dirtiest truck I have ever picked up from a U Haul dealer. The vehicle had less than a 1/2 tank of gas. Generally it was a mess. Hopefully next time this is not the case.

Rating:

5.0

I had a great experience. The location in which I rented the truck was friendly and professional. The trucks were cleaned and well-maintained. If I ever decide to move again ( I'm not ever moving again) but if I do, I will definitely use U-Haul services again.