Customer Reviews for Tonys Standard Service
(U-Haul Neighborhood Dealer)

240 reviews

904 Gardner St   South Beloit, IL 61080

(815) 704-0114

Location Hours

  • Mon-Thur: 7 am - 4 pm
  • Fri: 7 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 704-0114

904 Gardner St
South Beloit, IL 61080

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 4 pm
  • Fri: 7 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issues

Linda D. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
3.0

It was a little Inconvenient as I had to drive from Janesville Wisconsin to pick it up

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Kelli K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY D. 
Rating:
4.0

Both tires on the trailer were bald. Check trailer condition before renting it out to someone.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

returned the truck after hours

GALE G. 
Rating:
5.0

Nothing

Paul B. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Santiago V. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Everything was great

Boyd M. 
Rating:
5.0

Customer did not leave a comment.

Allan V. 
Rating:
1.0

Charged a $25 late fee when nothing was left in truck.

Teonna A. 
Rating:
5.0

Tony is very professional and helpful, this my 2nd time renting from Tony's Auto and I will use it again if I need to

Benny A. 
Rating:
3.0

The young man at the counter told me all I needed to do was drop off the truck and put the keys in the box. I was charged an additional $19.95 because I later had to return to the site of drop-off and take pictures 4 hours later. I was lied to face-to-face and could have had a horrendous amount of hardship beyond an extra charge were it not for a chance happening to read the extra text message sent to me. I cannot stress this enough; what I was told by the person I was purchasing the rental from and the contract told me two very different things. Tl;dr Pathetic attempt at customer service nearly costed me a hell of a lot of money.

Nathan H. 
Rating:
4.0

Very friendly, helpful and informative

Jo J. 
Rating:
5.0

Customer did not leave a comment.

Karley K. 
Rating:
5.0

Fast and easy. Great service

Zackary I. 
Rating:
5.0

This was such an easy transaction from start to finish. Check in was fast, they are very nice and friendly, explained everything that needed to be done when returning the truck. It's nice that they are in town and you are able to rent 24/7 online.

Sylvia W. 
Rating:
5.0

Tonys was great. They called us at 9am to check on us. Doing mobile pick up was a nightmare. So 5/5 for tonys. 0/5 for uhaul user experience through mobile app

Nicholas B. 
Rating:
4.0

Customer did not leave a comment.

Lorry K. 
Rating:
4.0

Be informed of which locations have personnel and which ones doesn't

Titus U. 
Rating:
5.0

Customer did not leave a comment.

Lo H. 
Rating:
4.0

n/a

Justin S. 
Rating:
5.0

Quick and corteous.

Leonard M. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Everything was great I was in and out fast!! Second time at this location!

Glorietta W. 
Rating:
2.0

I dropped off during open hours. I asked if there was anything I needed to do to close my rental. I was told no. In order to be credited with returning equipment, I had to drive back, and perform check-in myself on-line using u-haul app. If personnel had just said use the app, it would have saved me a return trip.

Mark S. 
Rating:
5.0

Excellent customer service versus other U-haul locations in the area.

Joel W. 
Rating:
4.0

Customer did not leave a comment.

Aaron V. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Robin N. 
Rating:
5.0

Nothing at all.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Everything worked out great setting up the pick up and returning the truck the person that help me was great thanks

TOM Z. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Delores C. 
Rating:
5.0

We were very pleased with the entire experience until we tried to return via your on line program... it kept throwing us out . The gentleman at Tony's was great and got us all set. All in all, ready to recommend to anyone. Thank you again... John Hager Roscoe, Il.

John H. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

To old here to wash the truck outside

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Ellyn T. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Employee was wonderful, knowledgeable and helpful

Ryan M. 
Rating:
5.0

Everything was perfect, no hassles, very friendly!

Ramiro L. 
Rating:
4.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

Had an excellent experience! Great people!

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Nothing, helpful and efficient

MICHAEL ANTHONY M. 
Rating:
1.0

I will never rent a U-haul from that location. Contact was written for .29 per mile and I was charged .89 per mile. I have contacted the location and the Corporate office and still not fixed. They also keep trying to get money from my credit card. Poor business

JESSICA S. 
Rating:
3.0

I don't know who is responsible for the upkeep of the vehicle, but the fact that my check engine light came on, the steering made noises when turning hard, engine noise at 55 and brakes seemed a bit troubled has me leaning away from U-haul. I was praying it didnt break down when moving.

john C. 
Rating:
4.0

Improve customer service at the reservation center! They gave us a higher per mile rate as we were getting a truck locally. Then they switched it to a facility nearly in another state the times the distance. The longer distance should have qualified us for the lower per mile rate but I was told that wouldn't change it because I already had a contract at the higher price! The price per mile is based on miles driven- they changed the truck location not me. The rate should have been changed. The extra time spent driving to get the truck was also incredibly inconvenient. I will never use uhual again and have told everyone I know to stay away.

Jeffrey W. 
Rating:
4.0

The customer service was great. But when you call Uhaul. There customer service sucks.

PETER F. 
Rating:
4.0

Make sure the customer gets the uhaul back on time or else have a much larger late fee.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Friendly staff.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Drop point in excellent condition

Jacqueline T. 
Rating:
1.0

Send the worker to get training on how to treat customers and to listen and deal with the issues respectfully and courteously.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Be consistent in pricing. I rented 6x12 for $230 going from Dandridge,TN to Roscoe Il 2 months ago. Now I rented same 6x12 going FROM Roscoe,IL to Dandridge,TN AND WAS CHARGED $930.!!!!!!!! I wanted to rent it NOT buy it!

Elliot H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
3.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

The guys were super nice and helpful.

Alberto L. 
Rating:
5.0

Customer did not leave a comment.

julee E. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
3.0

More parking spaces. Too many junkers not enough space for u-Hauls.

Sheila W. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Don't change pickup location. Guarantee rental equipment. Then I pick up my truck, and the original size truck I wanted was sitting there on the lot. Customer service rep was unprofessional when I called about my issue.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Kendall K. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE S. 
Rating:
5.0

Customer did not leave a comment.

DON T. 
Rating:
5.0

Customer did not leave a comment.

Quinlan D. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
3.0

check equipment

Kenneth P. 
Rating:
3.0

Customer did not leave a comment.

Roberta C. 
Rating:
3.0

The previous driver was a smoker and there were ashes in many places inside the vehicle. The previous driver also had a sticky substance on the inside windshield - looks like an exploding soda. However, the person I dealt with was very good.

Mark G. 
Rating:
5.0

I pleased with my experience and wouldn't change anything.

Nicholas J. 
Rating:
4.0

Customer did not leave a comment.

coleby P. 
Rating:
5.0

Customer did not leave a comment.

Cyndi R. 
Rating:
4.0

Customer did not leave a comment.

Clifford N. 
Rating:
4.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

No problems. Smooth transaction

John M. 
Rating:
3.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Dora A. 
Rating:
3.0

No real problem at drop off except for the bill.

michael R. 
Rating:
3.0

Gas tank was quoted as full. I got in and it was a line below the full. When returned, I put gas in until the gas stopped, but am being charged for more gas after dropping it off? I've emailed and received no response.

MICHELLE M. 
No reviews have been submitted for this location.

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