Customer Reviews for Tonys Standard Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tonys Standard Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gary F. on

Rating:

Better communication between central dispatcher and vendor

John L. on

Rating:

Customer did not leave a comment.

Randall K. on

Rating:

Customer did not leave a comment.

Shawn L. on

Rating:

Customer did not leave a comment.

Kevin K. on

Rating:

Tony's was great - however, I booked the truck for pickup at Forest Hills Road, Loves Park, IL for 6 pm on Thursday 8/8, (3 miles from my home) and you changed me w/ 2 days to go to Beloit WI (Tony's on the IL border), which closes at 3:30. Had to pick up Friday morning - over 20 miles away. Total bait and switch - terrible system and your central phone number personnel was actually confrontational - "this is how it is - take it or leave it". Next time I'll leave it and go w/ Penske or Enterprise. You need to change this.

Matthew B. on

Rating:

The contract somehow had wrong mileage listed and was almost charged $26.80 for it. Good thing I photographed gauge cluster showing fuel level and mileage before leaving. The pic had time, date, & location stamp on it. So happy I did that otherwise I would of had a charge for 67 miles at $0.40 a mile. Not nice. Very unhappy how that part went down.

CHRIS M. on

Rating:

Customer did not leave a comment.

Carmen L. on

Rating:

Did not know the truck did not have a ramp, otherwise it was a very smooth process. The young man who helped me was very nice and efficient.

Daniel M. on

Rating:

Customer did not leave a comment.

Tom B. on

Rating:

I could only reserve the trailer a few days in advance of my need date. A longer reservation period (2 weeks) would be good.

Michael R. on

Rating:

Customer did not leave a comment.

gary P. on

Rating:

Customer did not leave a comment.

Jeremy S. on

Rating:

Customer did not leave a comment.

Glenn P. on

Rating:

Very friendly and excellent service!

JOHN G. on

Rating:

Customer did not leave a comment.

Joe T. on

Rating:

Customer did not leave a comment.

Hector S. on

Rating:

Customer did not leave a comment.

Kayla J. on

Rating:

I forget his name, but the man at this location who helped me was really nice and answered all of my questions - no problem. Id definitely go back if I needed to. I don't know where else to put this- my pickup location was changed because the people who were supposed to bring their truck to the janesville location were late. Not U-Hauls fault that people suck. I called back, (To a call center I assume) to ask why my location changed to further away - a hassle I wasn't expecting. The guy I spoke to was very nice and explained what happened. He then offered to add more miles so I wouldn't be charged for the additional distance. He also offered $20 dollars off. When I arrived to pick up the truck neither of these things were applied to my order, nor were there any notes added to explain the situation. I think, especially with call centers, communication is a must. Luckily the man who helped me believed me when I told him this, but another customer may not be so lucky.

Tanya D. on

Rating:

Place smelled like gas

Waylon W. on

Rating:

Customer did not leave a comment.

Scott G. on

Rating:

Customer did not leave a comment.

Bethanie L. on

Rating:

Customer did not leave a comment.

Eric J. on

Rating:

Was moved around to different t locations 3times. And didnt get the truck I ordered. Crappy service I was never told to go elsewhere for pick up not to that you will actually read this I wont go through you guys again. I hope you have a fantastic day. Gobble gobble. With all seriousness though it was unpleasant.... thank you?

Daniel E. on

Rating:

Customer did not leave a comment.

Scott H. on

Rating:

Customer did not leave a comment.

Larry R. on

Rating:

Always friendly staff, excellent service very accommodating would always recommend

Shari E. on

Rating:

Customer did not leave a comment.

Cheryl T. on

Rating:

Was disappointed that I could not pick up the U-Haul at a location closer to me. I waited over 2 hours and had to push the schedule for my loaders back. But Tony's even drove to Janesville Wisconsin to get my U-Haul. Hats off to them.

ralph A. on

Rating:

Customer did not leave a comment.

Jason V. on

Rating:

Customer did not leave a comment.

Will A. on

Rating:

Customer did not leave a comment.

annita D. on

Rating:

Customer did not leave a comment.