N/A
RICHARD B
Customer Reviews for Top City Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul main computer systems were down for over 6 hours. Needed a work around for me to take vehicle. Disrupted my plans. Corporate needs to do better!
PHILLIP SStaff friendly and reliable
LEOLA HAll go.od
MINDY KExtremely welcoming and friendly to ALL customers! Very satisfied
KERVEN PThe gentleman at the front desk was courteous and polite phenomenal customer service kills compared to all the U-Haul places I’ve been to
RONA WBest customer service received in a long time.
SHARNET MYour app is a pain in the ass to figure out how to pick up and drop off
Nicholas GThe inside floor was a little muddy. So just checking the cleanliness of the inside would be my only recommendation.
Randy HThe American people are slowly waking up to the jewspiracy. .
PAUL ETell the truth. No matter how much they try to censor reality and create laws to hide the truth, we know about the jewspiracy on the world that is like ticks on a dog. Anything else
PAUL ETell them up front what the mileage rate is. I was surprised twice already this year, with two increases. I will have to rethink if I need to continue to rent your vans.
EDWIN MMy experience was excellent. That location and the staff there were great. Thank You Guys, will be back whenever I need to rent a truck again.
DARELL VLonger hours
EDWIN MI was extremely disappointed with the outcome of the services I received , poor communication from staff had a reservation for 11 o’clock pick up did not pick my U-Haul up until 4 o’clock That’s how long I was waiting. Ruined my whole day cost me extra money and then was told I was gonna get a 50% off for $50 off never received it just a bunch of lies. I wouldn’t recommend transporting a pig with you. U-Haul people just know never again.
REMINISCE MPrice/People were good… would come again.
Raymond CNothing. They were a great crew
albert lVery Frindly and ready to help personnel
GILBERT AThis location was closed. We used the drop box to return the vehicle. We cannot honestly rate this locations cleanliness or personnel. The survey does not provide for this experience. Please include N/A as an option.
LEONARD BEveryone was friendly and able to answer questions. It was a simple process and painless. Thank you. Joel
JOEL HThe location was quick & easy. They did a great job. Thank you so much!
THOMAS HThey need more car haulers in they're inventory
Gregory JThe external body of the trucks should be reasonably clean and all lights in the vehicle should be all cleared and not on, for example, engine light should not be on red.
JADE GEverything went well.
JERE GThe guys here were great! I was greeted when I arrived, and I had completely forgotten to fill up the tank of the truck before I returned it. One of the staff kindly unhitched my auto transport so I could go fill it up without the anxiety of maneuvering the trailer in a gas station parking lot, and avoid the fees/charges. So nice! Also the parking lot is huge and really easy to maneuver in. Very friendly and professional staff, highly recommend!
ZABRINA AThank you. Everything went well.
PETER Bi got charged double for the booking when i was informed it would only be $36
BRITTANY WI thank you for your service, I had a excellent experience and I would recommend you to my associates
LAWRENCE HWas sent to a different location than the one I had reserved, which was significantly farther away. I also had used the reserved location many times and was more comfortable with that location. Would consider canceling reservation if such were to happen again
ROBERT HGas wasn’t fully and I been told gas is full, poor service, missing professional manner, I wonder how they runs franchising, I absolutely not recommend any one else!
ABUBAKAR AI need for customer service to contact me. I was charged for twice the mileage.
Kathi BExcellent Customer Service
Kevin FThere is nothing to improve, whatever my travel needs are, near or far, I will always rent from U-Haul.
BARBARA PQuick And Easy process, Great rates, and Good trucks.
Heather JWas well greeted. Staff was professional and polite.
Dolores TAbsolutely horrible, I was charged more than thr rate I was given, and charged for fule when I have pictures before and after of instrument cluster. Thieves is what you should change your company name to.
Jeremy RWe only had a brief encounter with a young male at the Dover, DE site - but he was friendly polite, professional and helpful.
William PNothing really, tires were a little worn, made the 600mi trip a little nervous but they made it no problems
Ronald BGreat customer service!
Trian KIn order to improve for the next customer, I would have an employer who is able to assist the customer. I originally reserved a 6 by 12 trailer and because he wasn't able to lift it he gave me a 5 by 8 trailer because he was able to lift that. If he isn't ale to assist customers, he should have someone assisting. He asked if I had someone with me because he couldn't lift the trailer. I wouldn't know to bring someone with me but as many times as I have reserved trailers, I never have to put it on myself it isn't my job. That really frustrated me.
Anastasia SNothing
RONALD GI would not recommend this location only because U-Haul overall has been a complete disaster and needs a complete overhaul
ANDREA SIt was excellent. I am happy with it.
Md R