Customer Reviews for Tostam Event Rental
(U-Haul Neighborhood Dealer)

111 reviews

2687 Kipling Ave Unit 8   Etobicoke, ON M9V5G6

(647) 417-0555

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(647) 417-0555

2687 Kipling Ave Unit 8
Etobicoke, ON M9V5G6

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I wanted to rent the uhaul for 2 days. It was given to me for 24 hrs (system limitation?). I called a

Vlad T. 
Rating:
4.0

Customer did not leave a comment.

Ashish P. 
Rating:
5.0

Everything is perfect

Brajesh S. 
Rating:
5.0

Customer did not leave a comment.

Atousa H. 
Rating:
1.0

First, Person was not at shop. I have to wait about 20 minutes for pickup. Secondly, the air conditioner was not working with outside temperature, so high. I was literally dripping. In cargo area, there was a used mask. I have to remove it myself. Third, person at shop asked me to full the tank. I fuelled the van tank full with $24.26, that is too much for just 14 km. At last, Due to late pickup, My hole moving get late and I got late for my job, for that I have to take uber costing me more $ 44.09. U-Haul charges me so much but provides worst service. Costing me around $115. So, I pay so much and got worst service.

Diwyanshu G. 
Rating:
4.0

Customer did not leave a comment.

Krunalkumar G. 
Rating:
1.0

The lady that she served seemed that she didn't like what she was doing and was barely talking and answering my questions. I extremely regret that I spent my money at this location. I have informed many of my friends and relatives at that location not to try this location. Was first time and it's last time to rent from H-Haul. Thank you

JOANNE L. 
Rating:
5.0

Customer did not leave a comment.

Anil M. 
Rating:
5.0

The customer service was topnotch…The lady at the store was very nice, helpful and friendly. 100/100 👍👍👍👍

OLUYINKA O. 
Rating:
4.0

Customer did not leave a comment.

Nettie Z. 
Rating:
5.0

They did great and I love their customer service

OLUYINKA O. 
Rating:
5.0

The lady was extremely pleasant! And I can't say that for all Uhaul employees!

Irfan D. 
Rating:
1.0

The person that I picked up the truck was unprofessional, no knowledge, didn't give me my licence back, chopping food in my face with no mask

Michelle V. 
Rating:
2.0

Ver unprofessional.

GAJERA R. 
Rating:
1.0

Unprofessional. Stay away. Location was closed when I arrived and dealer arrived 45 mins after the opening time, that too after I called them. Gave me only 5 furniture pads instead of 12 and was assured that I'll only be charged for 5, but took payment for full amount. When asked for a receipt on return, I was told that we cannot give a receipt now and you will get an email.

Naveen K. 
Rating:
5.0

She goes above and beyond. Good business rapport.

OLAWUMI A. 
Rating:
3.0

Must clean

Manpreet S. 
Rating:
5.0

Customer did not leave a comment.

Vitalii Z. 
Rating:
2.0

Customer did not leave a comment.

Tyler N. 
Rating:
5.0

She's very friendly and prompt in her business.

OLAWUMI A. 
Rating:
5.0

Great

SULIAIMON A. 
Rating:
2.0

Customer did not leave a comment.

Vitaly H. 
Rating:
1.0

First the lady started our agreement then she took a phone call have us standing there while she conversated for 5 minutes. When she wS finished and completed out rental agreement we were on our way.when we came to return the truck she was not there ,there were two small children in the store alone and the oldest one was about 10 years of age told us she went out and would email us the information.i told him no I want her to check the truck n milage with me present,he called her and she was 15 mins... away.i had to wait and when she did return it was completed,this very unprofessional and plus leaving children alone is neglect,I was thinking to call chdrens services.

hakh S. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
2.0

The location is very slow and the customer service provided at the location is very poor . No customer service at all . The u-haul truck itself was very clean and well maintained but the location very poor customer service skills . Would not recommend .

Augusto C. 
Rating:
5.0

5 star ⭐️ ⭐️⭐️⭐️⭐️

STANLEY G. 
Rating:
5.0

I had a wonderful customer experience with the attendant.

JULIUS ROY M. 
Rating:
5.0

The owners at the location were very friendly and helpful and answered all our questions promptly. Very sweet couple

Jheanelle G. 
Rating:
5.0

Customer did not leave a comment.

sofien C. 
Rating:
1.0

Customer did not leave a comment.

Naman C. 
Rating:
4.0

Inside and out, the van I rented was in very good condition. Though someone appeared to have left behind a jacket and I had to mention the actual fuel level in the gas tank before heading out, the staff were friendly and very helpful. I would come back again and share this location with my friends if we ever needed a rental in the future.

Heather V. 
Rating:
1.0

The key wasn't in the right place. Spent 30 mins trying to find it. The phone number provided by uhaul did not work and the location was not open for me to be able to get some assistance. Terrible experience, would never rent from here again.

Samantha N. 
Rating:
5.0

This is the best location I have ever rented from

CHINEDUA N. 
Rating:
5.0

The UHaul staff was courteous, professional and friendly.

SAMUEL M. 
Rating:
1.0

Customer did not leave a comment.

Nifesimi O. 
Rating:
3.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Very friendly and accommodating

Gurjit J. 
Rating:
5.0

Sustainability of pleasantries is the soul of all successful business, I appreciate pleasantries of the lady that attended to me, just maintain that and you are good to go

TEMITOPE O. 
Rating:
3.0

Clean the truck it smelled of cigarette smoke and was dirty.

glenn R. 
Rating:
5.0

Great customer service by Esther.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Parthkumar P. 
Rating:
4.0

Customer did not leave a comment.

irene S. 
Rating:
1.0

Went to pickup a truck for 12 noon, the person was not there, she came like it mins after, then she letting me know that the truck am picking up is there but they don't have the key, had to wait an hr before I could get a truck after my initial booking, wasted a hr of my time.

Andre H. 
Rating:
5.0

Customer did not leave a comment.

KULWANT N. 
Rating:
2.0

Picking up the vehicle was pretty easy. When I requested to get a dolly when purchasing the vehicle I expected to be there. But it wasn't. U-Haul should uphold on what we order. Also the persons who used it before me either crack the side mirror on the passenger side so it was difficult for me to change lanes. I literally had to guess and also they were garbage on the floor of the truck

Shannelle E. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
2.0

Oddly, you can book for pickup at 8am at this location, but it doesn't open till 8:30am. Unfortunately, the owner of the shop (it is a variety store) was an hour late or more, and then the previous renter didn't return the keys to the truck! We were in a tight time schedule, and this resulted in us not being able to complete a move all in one day, and will now have to rent again. U-Haul Head office was amazing to change the pick-up to a location closer to me...and then the shop owner arrived, so we proceeded anyways. I had rented the mats, a regular truck/dolly & an an appliance truck. They only gave me 6 mats instead of the 12 & charged full price, and the regular truck...didn't have the appliance one. Disappointing experience overall...

Selby H. 
Rating:
5.0

Customer did not leave a comment.

Kabir K. 
Rating:
1.0

I had to wait an hour and half at the location for the owner to show up. I was suppose to get truck at 830 didnt get it until 1030. It fucked up my whole moving day. Worst experience ever. This location should not be allowed to rent your trucks ever again.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Rahul R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

The service was great. I was treated like a valued customer. A big thank you to the woman that took excellent care of me.

PAUL M. 
Rating:
5.0

Absolutely nothing!!! The service was amazing. Wow!! Even when the world is in crisis, I was greeted with a smile. Great positive experience.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

FOUAD K. 
Rating:
3.0

I was going to pick up the car at 9 o'clock. But the store opened around 11:00 and did not answer any calls.

Selcuk D. 
Rating:
5.0

Great customer service

YONAS G. 
Rating:
1.0

Bad services

Mytran H. 
Rating:
1.0

Very poor customer service as the staff was continuously busy laughing extremely loud and chatting over the phone for the whole process. She would not respond to the questions asked because she was so busy chatting over the phone . Very poor customer service. I have never seen such a disastrous uhaul place in life. And when returning the key a 12 year old boy was left to run the place which was even worst experience

FARHAD A. 
Rating:
5.0

Customer did not leave a comment.

Manjeet M. 
Rating:
5.0

Customer did not leave a comment.

Shubhdeepsingh G. 
Rating:
2.0

- Uhaul app does not work on all mobile devices while trying to upload pictures so I wasted my rental time while attempting to check in or out. - Vehicle had a broken side mirror and when I had asked the dealer, she said she already knew about it.

Lokesh L. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

NA

Olakunle K. 
Rating:
5.0

Well appreciated

RICARDO P. 
Rating:
5.0

The person in charge went beyond to accommodate and assist me.

Tony L. 
Rating:
3.0

Customer did not leave a comment.

lachman A. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN M. 
Rating:
4.0

Your customer service hotline needs to respond much faster as I waited too long to speak to someone.

mark N. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
2.0

Customer did not leave a comment.

Bhuwan S. 
Rating:
5.0

They were very helpful and quick, went extra mile to ensure that I was satisfied

olawale O. 
Rating:
5.0

Very good lady and the greatest customer service!!! Thank you ??

Johnny K. 
Rating:
5.0

Very friendly and quick. Always pick from here. Thank you

PRAGNESHKUMAR S. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mariam H. 
Rating:
4.0

The service that i received was excellent, the personal was very nice and helpful.

ENOCK B. 
Rating:
1.0

Overall I was very disappointed with the service I received. I was told over the phone the deposit was $100 and when I got there I was told it was $166. The truck was full of snow, everything was frozen. There was no gas in it to begin with and the tire needed air. I didn't feel safe driving this truck at all. I didn't even want to pay for anything because the service wasn't good at all. I would appreciate if a refund could be established because I rented from an actual location before and had NO problems. I don't think I will ever use uhaul again.

alexandera S. 
Rating:
1.0

Worst experience ever. It took one hour and 14 minutes to get the vehicle. Employ was unprofessional and untrained. Very bad experience.

Manpreet S. 
Rating:
1.0

Customer did not leave a comment.

sany Y. 
Rating:
1.0

We used this rental vehicle and picked it from near rowntree area. We only used it for 3 KM max and they have charged us 147 dollar. Please help us to fic the bill as it should not be more than 60 dolr

Gaurav S. 
Rating:
1.0

Overcharges due to confusion between miles and kilometers

Fadi L. 
Rating:
4.0

Customer did not leave a comment.

Han Y. 
Rating:
1.0

I was told different rate per km at the location. And when i returned U-Haul it was way higher what you asking in the bill it was $198 something.after arguing with the owner she said i don't have to pay anything as my card was charged $78.25 so nothing more left to pay. After a month U-Haul charges me $132.76 all without my permission.This is crime.I will get the refund and will complain to consumer rights too.

DHARMENDRA P. 
Rating:
5.0

Customer did not leave a comment.

johnalvin C. 
Rating:
1.0

i pot gas but a little bit less to be ownest but the lady was like oh this is empty fuel .. they using pple

aydn J. 
Rating:
1.0

The owner was really not helpful. I was suppose to pick up the truck at 6:30 in the evening and his 11 year old son was asking me the questions and looking after my registration. He was (I guess) unable to find it so called her mom and she was at the store at 7:00 PM. after that she helped me out and she said that my contract will be e-mailed to me but have not received that till now. She never mentioned that I had to fuel it back as it was. Which I did as I knew the policy of uhaul as I have rented that before. Even though I was charged for the fuel. The fuel tank was already less than half and I did return the same. While returning I had to return that at 9:00 in the morning and i called her as the store was not open. I was already late for my work and than she was waiting at nearby Tims to get a coffee. She opened the store at 9:30. It was really a bad experience and will never be there and will never recommend the place.

Kaival S. 
Rating:
2.0

Representative need to improve her behaviour.

Bharat S. 
Rating:
5.0

Customer did not leave a comment.

kunendran P. 
Rating:
2.0

The shop owner was not good with customer service very bad location

MALHAR K. 
Rating:
5.0

Customer did not leave a comment.

Lian Gabriel A. 
Rating:
1.0

The worst experience ever ! Very unprofessional!

JENNIFER R. 
Rating:
2.0

No dolly even though I asked for one. Odometer reading was flawed. My kms were about 30km but I got charged for 25miles

Zain S. 
Rating:
3.0

i dont have problem with the location but the uhaul system is overcharging me.

Shamroze K. 
Rating:
5.0

The lady was patient and very informitive irealy appricate her help

fitz A. 
Rating:
2.0

I drove uhaul for 35 km but charged 35 miles!! Terrible experience!!!

Tapan P. 
Rating:
4.0

The service was very helpful and accepted my driving license from Germany. We got a really new 9´ van.

Zadig K. 
Rating:
1.0

Very poor customer service. Unfortunately I will never go back there. Its unfortunate.

cidalia C. 
Rating:
5.0

Customer did not leave a comment.

Rehan B. 
Rating:
3.0

My concern was from the reservation which was made a week in advance, everything was processed and when I picked up the keys I was told a the very last second, "sorry, we do not have any of your moving blankets." I ordered 3 dozen and they agreed but provided nothing, then asked if I still wanted the truck. I felt like my back was up against the wall and was in no position to cancel the truck. I could not believe it! Now I was concerned for the protection of the thousands of dollars of goods that I was about to move without damaging anything, this was extremely negligent on the company's part and grossly unfair that they did not notify me in advance if they lacked the goods that they were charging me for. Very unprofessional and my suggestion to anyone out there thinking about renting a vehicle from this company - be clear what you need, check in advance and think about other options if applicable.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Arpan P. 
No reviews have been submitted for this location.

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