Customer Reviews for Tostam Event Rental
(U-Haul Neighborhood Dealer)

168 reviews

2687 Kipling Ave Unit 8   Etobicoke, ON M9V5G6

(647) 417-0555

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(647) 417-0555

2687 Kipling Ave Unit 8
Etobicoke, ON M9V5G6

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Little grocery coupons for future points towards next rentas. Tkx.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
1.0

we had to wait for 40 minutes to pick up the van. I ordered for 3 days rental she made the agreement for 2 days. When we went to return we had to wait 1 hour. The shop is always closed. Store hours are open till 7 p.m .we went at 11.30 .m.closed, 12 pm closed. No phone call or messages are answered. very poor service.

Tushar J. 
Rating:
5.0

Customer did not leave a comment.

karlene D. 
Rating:
2.0

There is a lack of communication between UHAUL and Tostam rental location. Tostam claims they are closed on Sunday but UHAUL setup the pickup point at said location on Sunday. It took 1 hour to figure out Tostam rental did not have documentation for the reservation even though a reservation code and valid pickup information was presented to them. The truck itself showed an engine light within 5 minutes of first startup at a standstill.

MUGHAL Z. 
Rating:
5.0

Amazing customer service

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

Sherwin P. 
Rating:
5.0

Customer did not leave a comment.

Steve U. 
Rating:
1.0

I have been a frequent U-Haul customer, this was by far, the worst experience I have ever had with you. I will be looking for alternative options in the future.

Gavin R. 
Rating:
5.0

The service was good, check in and check out were fast too, also the location is just near the TTC bus stop so no need to walk to much. Thank you.

Abdelkader Khire Z. 
Rating:
1.0

Two time charge on my card and just 21 Km they charge me two times

RAVIKUMAR R. 
Rating:
1.0

I was waiting for 2 hours to after completing my whole process in mobile phone. Shop owner was not there to give me the keys and i was calling so many times in uhaul customer services. Afterthat, they told me that they will give me reimbursement but they gave me nothing and moreover they charge extra charges then normal. I never had this much bad experience with any other company. This is the first time i book uhaul and this is the worst one in my life though.

Jobanpreet S. 
Rating:
5.0

Awesome customer service.

Gagandeep S. 
Rating:
5.0

Customer did not leave a comment.

EMMA C. 
Rating:
5.0

Customer did not leave a comment.

Fortune J. 
Rating:
4.0

Nothing.. keep up the good work ..

GAVIOLA E. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

OLUYINKA O. 
Rating:
4.0

Service was very friendly and nice

Allan R. 
Rating:
1.0

Booked a truck for person less contact. Got there at the correct time, truck was not ready, location was late opening. Then had to go in and the asked we do all the paperwork agai.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Urvil pravinbhai P. 
Rating:
3.0

Customer did not leave a comment.

Akshay S. 
Rating:
3.0

There was no Gas in the truck when i picked it up and the wiper was broken. Signage was hard to locate.

PATRICK K. 
Rating:
3.0

The tires were bald resulting in some danger during snowy conditions.

Nichol B. 
Rating:
1.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

Worst customer service by the location. Had to wait 40 min for the manager to do my booking, and the manager didnt at all ask for my confirmation of all the different coverages before adding it, even though clearly mentioning that I require none. Even after the booking was done, location manager wasnt at all ready to correct their mistake and remove the coverage. On top of it the customer service representative manager from the U haul call center with whom I talked on 4th January 2022 was rude and not at all ready to hear my situation and plainly told me that the previous call center representative who directed my call to him clearly gave me misinformation, as if the call center manager wants the customer to figure out all the information by himself and have ZERO expectations of correct information from both the location manager and handlers and even have ZERO expectations of right information from call center representative. The torture of bad experience didn't end here. On the day of returning vehicle, even though I returned the key and vehicle right at 545pm on 5th Jan and had to wait for almost an hour till the store manager arrived until then a 14 year old kid with no information was handeling the desk. Althoug the vehicle was returned right well before time the location manager registered the time of return wrongly and wasnt at all willing to correct the issue resulting in me being charged twice the amount even though I returned the vehicle on time. Thanks to the customer rep with whom I talked on 5th Jan, who finally help me solve the problem In short I will never ever return back to Uhual, it was the worst experience, out of my wildest imagination. But I hope my feedback helps other clients and they dont habe to go through the same.

BHAVYA P. 
Rating:
5.0

Customer did not leave a comment.

Olatunde W. 
Rating:
5.0

Customer did not leave a comment.

AISHPREET S. 
Rating:
4.0

Customer did not leave a comment.

Guriqbal C. 
Rating:
5.0

The ppl I. The store are customer services train and help as far as they could help customers.

salvana A. 
Rating:
3.0

Customer did not leave a comment.

GURIQBAL S. 
Rating:
1.0

I book 10 ft truck but at the lat time they tell me 10 ft truck is not available and i was charged 1.30 per mile and was charged 29.95 for truck never recommend anyone

Ravinder S. 
Rating:
1.0

Customer did not leave a comment.

Sutharshan R. 
Rating:
5.0

FIRST TIME USED. EVERYTHING, INCLUDING THE PEOPLE, EXCELLENT. EXPLAINED EVERYTHING.

QUANCE F. 
Rating:
1.0

The customer service was garbage

Nadine M. 
Rating:
1.0

Customer did not leave a comment.

Shivam K. 
Rating:
4.0

Customer did not leave a comment.

Hannah R. 
Rating:
5.0

Customer did not leave a comment.

Goran M. 
Rating:
2.0

When I dropped off the keys, an 8 year old took the keys from me. No one checked the vehicle with me for a drop off inspection. And they charged me over mileage when I was given an extra 50km for picking up at a different location.

JESSIE K. 
Rating:
5.0

Customer did not leave a comment.

OLUYINKA O. 
Rating:
1.0

She added a insurance price on my bill which I didn't ask for.

SANJOY M. 
Rating:
2.0

Customer did not leave a comment.

RAMIREZ P. 
Rating:
4.0

Customer did not leave a comment.

Janelle D. 
Rating:
2.0

Customer did not leave a comment.

Marija C. 
Rating:
5.0

Customer did not leave a comment.

Devon H. 
Rating:
3.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Wow! What a nice place. The vehicle was in excellent condition, clean and well maintained. While moving my things, I felt like I was on a mini vacation. The business owners are fantastic as well. Honest and trustworthy. Thank you for the lovely experience.

Ola J. 
Rating:
5.0

Customer did not leave a comment.

NORMAN M. 
Rating:
3.0

They only take credit, which is not on the website and the van bed was dirty

Annette A. 
Rating:
5.0

My experience was aw some coz I tried a-lot in market for moving and rates were so high but U-haul is cheapest and easy way to move your stuff according you schedule.

Harpreet S. 
Rating:
4.0

Clean it before giving to someone. It was stinking like someone have used it for garbage.

Krunalkumar M. 
Rating:
2.0

The truck is not well serviced and the tires were not balanced such that the driver couldn't drive on normal truck speed on highway. We had to go very slowly which impacted the return time for the truck and also very dangerous on the highway, the vendor still charged me extra for 2days even tho it was few hours apart . You need proper maintenance on your trucks.

OLAMIYORI O. 
Rating:
1.0

Customer did not leave a comment.

Marsha-Lee S. 
Rating:
3.0

Customer did not leave a comment.

Serdar D. 
Rating:
5.0

Everything is perfect

Brajesh S. 
Rating:
5.0

Customer did not leave a comment.

DUFORT F. 
Rating:
5.0

Great smile and service !!!!

RGUIG M. 
Rating:
1.0

I wanted to rent the uhaul for 2 days. It was given to me for 24 hrs (system limitation?). I called a

Vlad T. 
Rating:
4.0

Customer did not leave a comment.

Ashish P. 
Rating:
5.0

Everything is perfect

Brajesh S. 
Rating:
5.0

Customer did not leave a comment.

Atousa H. 
Rating:
1.0

First, Person was not at shop. I have to wait about 20 minutes for pickup. Secondly, the air conditioner was not working with outside temperature, so high. I was literally dripping. In cargo area, there was a used mask. I have to remove it myself. Third, person at shop asked me to full the tank. I fuelled the van tank full with $24.26, that is too much for just 14 km. At last, Due to late pickup, My hole moving get late and I got late for my job, for that I have to take uber costing me more $ 44.09. U-Haul charges me so much but provides worst service. Costing me around $115. So, I pay so much and got worst service.

Diwyanshu G. 
Rating:
4.0

Customer did not leave a comment.

Krunalkumar G. 
Rating:
1.0

The lady that she served seemed that she didn't like what she was doing and was barely talking and answering my questions. I extremely regret that I spent my money at this location. I have informed many of my friends and relatives at that location not to try this location. Was first time and it's last time to rent from H-Haul. Thank you

JOANNE L. 
Rating:
5.0

Customer did not leave a comment.

Anil M. 
Rating:
5.0

The customer service was topnotch…The lady at the store was very nice, helpful and friendly. 100/100 👍👍👍👍

OLUYINKA O. 
Rating:
4.0

Customer did not leave a comment.

Nettie Z. 
Rating:
5.0

They did great and I love their customer service

OLUYINKA O. 
Rating:
5.0

The lady was extremely pleasant! And I can't say that for all Uhaul employees!

Irfan D. 
Rating:
1.0

The person that I picked up the truck was unprofessional, no knowledge, didn't give me my licence back, chopping food in my face with no mask

Michelle V. 
Rating:
2.0

Ver unprofessional.

GAJERA R. 
Rating:
1.0

Unprofessional. Stay away. Location was closed when I arrived and dealer arrived 45 mins after the opening time, that too after I called them. Gave me only 5 furniture pads instead of 12 and was assured that I'll only be charged for 5, but took payment for full amount. When asked for a receipt on return, I was told that we cannot give a receipt now and you will get an email.

Naveen K. 
Rating:
5.0

She goes above and beyond. Good business rapport.

OLAWUMI A. 
Rating:
3.0

Must clean

Manpreet S. 
Rating:
5.0

Customer did not leave a comment.

Vitalii Z. 
Rating:
2.0

Customer did not leave a comment.

Tyler N. 
Rating:
5.0

She's very friendly and prompt in her business.

OLAWUMI A. 
Rating:
5.0

Great

SULIAIMON A. 
Rating:
2.0

Customer did not leave a comment.

Vitaly H. 
Rating:
1.0

First the lady started our agreement then she took a phone call have us standing there while she conversated for 5 minutes. When she wS finished and completed out rental agreement we were on our way.when we came to return the truck she was not there ,there were two small children in the store alone and the oldest one was about 10 years of age told us she went out and would email us the information.i told him no I want her to check the truck n milage with me present,he called her and she was 15 mins... away.i had to wait and when she did return it was completed,this very unprofessional and plus leaving children alone is neglect,I was thinking to call chdrens services.

hakh S. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
2.0

The location is very slow and the customer service provided at the location is very poor . No customer service at all . The u-haul truck itself was very clean and well maintained but the location very poor customer service skills . Would not recommend .

Augusto C. 
Rating:
5.0

5 star ⭐️ ⭐️⭐️⭐️⭐️

STANLEY G. 
Rating:
5.0

I had a wonderful customer experience with the attendant.

JULIUS ROY M. 
Rating:
5.0

The owners at the location were very friendly and helpful and answered all our questions promptly. Very sweet couple

Jheanelle G. 
Rating:
5.0

Customer did not leave a comment.

sofien C. 
Rating:
1.0

Customer did not leave a comment.

Naman C. 
Rating:
4.0

Inside and out, the van I rented was in very good condition. Though someone appeared to have left behind a jacket and I had to mention the actual fuel level in the gas tank before heading out, the staff were friendly and very helpful. I would come back again and share this location with my friends if we ever needed a rental in the future.

Heather V. 
Rating:
1.0

The key wasn't in the right place. Spent 30 mins trying to find it. The phone number provided by uhaul did not work and the location was not open for me to be able to get some assistance. Terrible experience, would never rent from here again.

Samantha N. 
Rating:
5.0

This is the best location I have ever rented from

CHINEDUA N. 
Rating:
5.0

The UHaul staff was courteous, professional and friendly.

SAMUEL M. 
Rating:
1.0

Customer did not leave a comment.

Nifesimi O. 
Rating:
3.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Very friendly and accommodating

Gurjit J. 
Rating:
5.0

Sustainability of pleasantries is the soul of all successful business, I appreciate pleasantries of the lady that attended to me, just maintain that and you are good to go

TEMITOPE O. 
Rating:
3.0

Clean the truck it smelled of cigarette smoke and was dirty.

glenn R. 
Rating:
5.0

Great customer service by Esther.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Parthkumar P. 
Rating:
4.0

Customer did not leave a comment.

irene S. 
Rating:
1.0

Went to pickup a truck for 12 noon, the person was not there, she came like it mins after, then she letting me know that the truck am picking up is there but they don't have the key, had to wait an hr before I could get a truck after my initial booking, wasted a hr of my time.

Andre H. 
No reviews have been submitted for this location.

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