Customer Reviews for Total Package Moving and Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Total Package Moving and Storage LLC

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Christian F. on

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Be more clear about customer qualifying for a free month storage. I was supposed to qualify for a free month storage and had to pay over $60 that I didn't have on budget.

victoria S. on

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the gentleman that helped me was very helpful and very kind.

William H. on

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Cekori A. on

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Charmaine N. on

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Samuel N. on

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Melissa S. on

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Roberteugene S. on

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It was so quick to turn our u haul in, the gentleman was very helfpul, and professional

Juris V. on

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edith M. on

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The 24/7 did not work because it could not detect that we were right in front of the location. They should have stayed open so we could get the keys from them in person. We had to wait an hour on the phone trying to reach a representative to help unlock the 24/7 box to get the keys. They also did not contact us to say that they were going to be closed until the night before, so we had to frantically try to solve the issue with the 24/7 truck share. The truck share then redirected us to another location entirely, so we had to wait while they contacted Uhaul. Another issue was the truck. The truck was fine until it started raining. We did not notice at first, but there was a hole in the roof of the truck. Our mattress was soaked. We had a very poor experience overall, and the fact that the uhaul help line put us on hold for 30 mins did not help at all.

andrew S. on

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Hank T. on

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All good,representative was very helpful and courteous, recommended

MATTHEW W. on

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Annabel S. on

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Bob B. on

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Elzie M. on

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Douglas E. on

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tim R. on

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staff was very friendly and helpful, great overall experience

Jacqueline E. on

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We were booked for 11.45 we called to say we might be running late got a voice mail. We arrived at location early at 11. 40 and no one was there, everything was locked. They should have been open till noon. We called the number twice before calling the main number. The U-Haul app was not working properly and It literally took us over an hour speaking with 2 separate U-Haul reps ( who were both nice by the way) to finally have access to the truck an be on our way. The truck was returned before 5 pm with a full gas tank. I suggest corporate checks on their franchises. I am very upset. Not that I spent over 100 dollars plus 30 in gas to have a truck for 5 hours, but because we had so much trouble getting access to the truck and thus nearly missing the deadline to pick up our furniture.

Juanita A. on

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The associates were very professional, efficient and super Friendly. I enjoyed working with them. I would definitely recommend this place to friends.

David S. on

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Jennifer G. on

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Mathew and his staff was amazing!! They made it so easy, I will recommend their location to everyone I know that needs this service..

Jesse L. on

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Staff was very helpful.

Linda R. on

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Denise T. on

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I was well satisfied and the staff was very friendly and on point with everything.

Sandra F. on

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George K. on

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James J. on

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Michael K. on

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Joseph T. on

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Roger K. on

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He was personable and friendly plus helpful. A nice experience

Ryan K. on

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