Customer Reviews for Totem Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Totem Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Chris S. on

Rating:

Customer did not leave a comment.

FRANK A. on

Rating:

It was a good experience.

Mohammed A. on

Rating:

I got ripped off , i rented a pickup truck for 6 hours i got charged $210 ,

Jacob F. on

Rating:

Online pickup was a nightmare! Caused me to have to leave an hour late.

Logan J. on

Rating:

Friendly and helpful staff. Flexible with extending my reservation.

Sabrina S. on

Rating:

The guy that helped me was extremely courteous and made my move seamless!

LEONARD G. on

Rating:

Customer did not leave a comment.

Rodney G. on

Rating:

You pretty much have it figured out. Iv used u haul in the past. The people have always been kind and professional.

Mohamadi T. on

Rating:

Excellence

Marcha W. on

Rating:

Customer did not leave a comment.

Zachary K. on

Rating:

Uhaul did everything it could to make this experience terrible, and they won't even give me a receipt. The person who didn't work at Uhaul saved the experience. I definitely will not use Uhaul again

Heather T. on

Rating:

The guys in the office were great. Really friendly and helpful.

Melody A. on

Rating:

Customer did not leave a comment.

LAQUITA C. on

Rating:

The young man working the front desk was very very polite and welcoming! #UHAULROCKS

Galen T. on

Rating:

Cedric and his coworker provided excellent customer throughout the rental process and on rental day. Thanks for the great service!

Michael G. on

Rating:

Customer did not leave a comment.

Michael F. on

Rating:

VERY VERY friendly kind staff. My issue was my truck bed was open when I picked up the truck. Inside, It was filthy (not swept out). The cabin of the truck smelled like cigarettes. There was dirt, ashes from cigarettes and some dirty napkins on the seats, floor and door pockets.

Steve J. on

Rating:

Trailer hitch is too low to be usable for me - it would nice if we could specify the height needed

Bryan P. on

Rating:

Customer did not leave a comment.

Josh R. on

Rating:

The Customer Service representative at the location was very friendly, happy-go-lucky, and professional. I enjoyed our conversation. The truck was a little muddy when I picked it up, but it's probably because of local rain showers, and there is a bit of a gravel side-road to get out of the rental location. I was not charged for the mud still on the truck when I returned it one week later, so that was fair. Also, the gas tank was not full when I picked up the truck. The gas gauge was half way between 7/8 and full. Unfortunately, I filled up the gas tank just before the return and was not reimbursed for the extra 1/16th of a tank, as I was only required to fill it to 15/16ths of a tank. I would estimate the amount lost in fuel to be about $10.00. Oh well. My fault. Pay it forward. The day I initially picked it up and drove out of the parking lot, the truck was parked beside the exit gate, rather than facing directly out, which made it a little more difficult than necessary for a renter to maneuver the truck out the gate. With a dirty truck parked in a weird spot, and a not-so-full gas tank, I gave the location an average score.

Joel S. on

Rating:

The two front desk employees were very friendly and helpful.

Tim O. on

Rating:

Customer did not leave a comment.

Holly D. on

Rating:

Helpful service.

Stephen C. on

Rating:

Cedric was a great help with our experience at U-Haul. Great customer service, very personable.

Tracy B. on

Rating:

Very nice place to rent uhaul or store your stuff was easy having the truck on site of where I had my things stored

David A. on

Rating:

Customer did not leave a comment.

Jane U. on

Rating:

Customer did not leave a comment.

Deborah K. on

Rating:

Customer did not leave a comment.

Anita D. on

Rating:

While the uhaul representative was most accommodating the truck I rented had the towing feature engaged (as seen per the dash light indicator) and it would not disengage via the representatives clear instruction. Also, the padlock key on the key fob for securing the loaded van would not open the lock on the back rollerdoor of the van. Overall I had a good experience which could have been very bad had I needed to park the loaded van over night.

Mohamadi T. on

Rating:

Customer did not leave a comment.

Jessica B. on

Rating:

Listed as a 24/7 pick up and it’s not. But Cedric was great he helped me out 100%

David B. on

Rating:

Customer did not leave a comment.

Tabia A. on

Rating:

Customer did not leave a comment.

Sean R. on

Rating:

Don’t allow someone to rent a U-Haul from a self storage that doesn’t allow mobile check in. We got stuck waiting for an hour and a half waiting for the storage to open so we could get the keys to our U-Haul. Also had to call U-Haul as they reassigned our truck due to us not being able to access it like we were booked for.

Toney H. on

Rating:

Customer did not leave a comment.

Edwin G. on

Rating:

Extremely friendly and helpful staff

dustin M. on

Rating:

I came back to check it in and the guy. Said he would check it back in later and we were charged $10 cleaning fee. We used the bed of the truck to move wood chips and we swept it out and it was just as dirty as when we received it. It would have been great if the attendant could have checked it over with me and then I would have cleaned it more if it was needed. Don’t rent from here.

David G. on

Rating:

I'm recommending for the next customer. And it dispense on your area.

Kelli S. on

Rating:

Customer did not leave a comment.

Atlabachew A. on

Rating:

Customer did not leave a comment.

linda K. on

Rating:

I would recommend this U-Haul business located at 8838 S 228th Street, Kent, Wa. without a shadow of a doubt. I returned the vehicle on time , with a tank full of gas, and clean. I was very proud of your service.

Ryan B. on

Rating:

Customer did not leave a comment.

scott B. on

Rating:

Customer did not leave a comment.

Joshua B. on

Rating:

The personnel who helped us, Cidrick (my spelling might be off) was really helpful and friendly! He made the whole process as easy as possible as well!

Gary A. on

Rating:

Customer Service was outstanding!

Scott L. on

Rating:

Customer did not leave a comment.

Evelyn B. on

Rating:

Customer did not leave a comment.

Joshua H. on

Rating:

Customer did not leave a comment.

Stephen W. on

Rating:

Had the vehicle for an hour and used for three miles. I guess didn’t make enough money off me so trying to charge 25 dollars for cleaning. A complete scam. Dishonest people. I will fight and use every social media account available to post about my experience with haul and this location.

candice W. on

Rating:

Wonderful personality at the front desk!

John P. on

Rating:

Maybe have some more hardware onsite like moving dollies and ratchet straps. Booking the van was a quick process.The fact that there was a location so close was nice as well. The young woman that assisted me was helpful and personable.

sabari durai S. on

Rating:

I drove for only 10 miles however for refills and f fuek it took 4 gallons. Not sure 10 miles take 4 gallons

Candice R. on

Rating:

Customer did not leave a comment.

Bennie J. on

Rating:

I was stuck in traffic and called to tell them I’d be a hr late and the lady wasn’t helpful and charged me 45$ that to me isn’t the best customer service.

laura P. on

Rating:

Customer did not leave a comment.

Barbara W. on

Rating:

Customer did not leave a comment.

julia H. on

Rating:

We were told by U-Haul we had to pick up our truck here, then a trailer in Federal Way. All of our belongings were in Federal Way. U-Haul was mothing but a nightmare experience. The rental process was alright, just the run around we got was not good.

Steven E. on

Rating:

My God, the smell. Smelled like someone had transported a van load of chickens.

Joseph L. on

Rating:

Customer did not leave a comment.

MARY M. on

Rating:

Customer did not leave a comment.

Gerald C. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

Not a U-Hual store, it is a third party. Need to verify type and availability of equipment .

Mark L. on

Rating:

Customer did not leave a comment.

dan T. on

Rating:

Customer did not leave a comment.

McCall P. on

Rating:

Customer did not leave a comment.

shirin M. on

Rating:

Satisfied with your services