We rented a U-HAUL for mobile pick up and when we arrived to pick it up it was parked our front because we were picking up outside of normal hours. However when we tried to do the pick up the mobile part wouldn't work it kept saying we had to have it hand delivered at 9:30am when the location opened. Come to find out everything on our end was down but for some reason our order didn't have a vehicle assigned to it. We were over an hour late to our fundraising event because of this. We were offered an extra hour which was unnecessary because our event was over at 1pm and we already had the rental until 4;30pm. We should not be charged or at the very least receive a discount for this rental for this huge inconvenience. Also the check engine light was in the entire time.Roger M.
Customer Reviews for Totem Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for a dolly I requested butt was never provided. Never saw the bill before being charged. Emailed about the dolly charge to the suggested email address and got no response.William M.
I cannot think of anything you could do to improve the service at this location, the staff at Totem self storage were very friendly and pleasant to work with, the facility was very clean and convenientJAMES L.
Customer did not leave a comment.Jinder S.
Customer did not leave a comment.Signh B.
Customer did not leave a comment.Omar O.
Great service- best uhaul experience we've had. Agent was very helpful and friendlymichael T.
Customer did not leave a comment.David C.
I think the place were I got my u haul ( totem storage) charged me to much and I could only rent it for two hours. They ripped me off. A sh*t hole place to rent a storage.Michael M.
Your staff and management at totem are fabulous . Everybody there was so helpful and understanding. All of your help was very much appreciated.margaret S.
Make online reservation firm and not changeable. Every time i make and choose an online reservation it always changes. Rep that called back is not friendly. If you're going to change my online reservation system each time, why have it at all.Teja S.
Very rude people at the front deskJonnetta G.
Customer did not leave a comment.CHRISTY F.
Not everyone has a "smart phone". Process was awkward without one.GERALD P.
Truck was so dirty over priced and bad customer service!LINDA R.
Customer did not leave a comment.ELISABETH R.
Said to drop key gave picture didn't exist so we dropped it in the business drop boxMELISSA T.
Customer did not leave a comment.FELIPE G.
Over charge and not helpful to explain the total amount and rude customer serviceRONALD G.
All was goodJulia M.
The vehicle was given to me with 1/8 tank of gas. That didn't seem like very good customer service, but I guess it's not like a rental car agency where you return it full. And there's no reimbursement for extra gas at the end of your rental period. Seems like a double standard.JAMES O.
Uhaul booked me a truck for 8am, I showed up and Uhaul website wouldn't let me self-checkout, which made me late for my movers. I had to go. back to my apartment to let my movers in and came back to the rental location and they told me I was late and almost gave my truck away.DEBORAH F.
Customer did not leave a comment.SONNY CRIS O.
Customer did not leave a comment.CHARLES RICHARD A.
Customer did not leave a comment.NONE M.
Customer did not leave a comment.MARC S.
Customer did not leave a comment.David H.
Customer did not leave a comment.RICARTE R.
Customer did not leave a comment.Aaron R.
Customer did not leave a comment.MARCUS B.
Customer did not leave a comment.SAMIR K.
Customer did not leave a comment.DAVID N.
Everything is goodTARIKU G.
Have a leasing agent for storage separately from truck rental. Over 20 minute wait for pick up.JOHN H.
Customer did not leave a comment.TIFFANY DIANE P.
Equipment option was not applicable to this location, please update on your site which stores actually carry which items. Person there was great; very apologetic, but I would have picked a different location if I had known none of the rental equipment (moving dollies) was even available there.CORY K.
Customer did not leave a comment.ROBERT TERRY B.
It would have been nice to pick up the truck where it had been reserved. That station was 2 miles away not the 20 miles I had to go to actually pick it up. THe pla e was fine, the lady very nice, the drive a waste of time.PAUL ROBERT K.
Customer did not leave a comment.ALBA M.
Customer did not leave a comment.WONDWOSEN T.
Great people, wonderful experience after a disaster of trying to book a U-Haul truck online. The national office not only had long wait times, but booked my truck in New York, not Seattle.ANDY MARVIN W.
Seldom do I experience great customer service but this uhaul location had it. I will be back for my next move. ThanksMICHAEL L.
just keep on doing what you doing the lady that was there was real nice and awesomeBETTY F.
Customer did not leave a comment.Christina N.
Customer did not leave a comment.JAIME C.
The employee that helped us on Sunday 4/11 at 9:30am (TERA123) from receipt was so nice and helpful. She gave excellent customer service at pick up and drop off. Very much appreciate her!KRISTIE S.
Customer did not leave a comment.GARRY T.
Customer did not leave a comment.AHMED A.
Excellent serviceRENE CHRISTIAN E.
Excellent service and Great Rates, Thank you for making this move much betterRENE CHRISTIAN E.
Very kind team at Totem U-Haul. I will continue to do business with them.DAMON J.
How was I charged 3 gallons when I traveled less than 7 miles?MICHAEL L.
Very good thank youARDIN N.
I was charged twice & I called this place for the clarification of the bill but she was not able to answer my questions then she gave me the customer service number & disconnect my call. Don,t choose this place to book U-Hal.AMIT S.
Customer did not leave a comment.Joseph N.
Customer did not leave a comment.HANNAH BROOKS G.
Customer did not leave a comment.JASON GENE H.
I was served very quicklyKEVIN DEAN H.
Customer did not leave a comment.GREGORY DWIGHT V.
I forgot the ladys name that assisted me in the location, but she was Wonderful. Friendly, Professional, and HelpfulSHYLA T.
Excellent serviceABDUL AZIZ A.
Customer did not leave a comment.CHARLES ROY J.
Was rerouted without being notified and was told to go to another location only to have to wait for another truck to arrive and therefore led me having to go over time and being charged for an extra day. Staff was also horrible pushy about time and didn't listen to the situation that was just mentioned.Benjamin W.
Keep up the good workTamesio K.
Lots of dirt in the cabin floor....other than that...all was goodEDWARD C.
Do not trust whatever they tell you. You make sure you read and do everything yourself like the mobile drop off.Wilton W.
Customer did not leave a comment.Parmandeep K.
Customer did not leave a comment.Alan W.
Customer did not leave a comment.Molly J.
You're all perfect, keep the great work up and thank youHassan O.
The contactless Pick up is not a very useful tool, I ended up having to go in and it took 40 minutes for her to figure it out the computer kept glitchingsarah N.
Was not given equipment I rentedJoseph P.
Give a day discount as I rented a truck from 10 am to about 4 pm same day return and was still charged full amount as a 24 hr rental. I didn't have much to move. That would be a really good ideal.Robin S.
Well done.LARRY P.
Customer did not leave a comment.William S.
Customer did not leave a comment.Jeff P.
Customer did not leave a comment.Darrett B.
The place that we were suppose to drop it off was locked when we got there. Online it said it had after hour drop off but obviously that was false so we went to this location instead which was a block away and super easy to drop off truck after hours.Jakob W.
Customer did not leave a comment.Anis A.
Customer did not leave a comment.Kevin H.
The windshield was filthy and they did not set it up so I could pick up my rental before they opened when the reservation was to pick up before opening.Dyane M.
Customer did not leave a comment.Mary R.
Great and professional service from the ladies working that morning.Patti B.
Fast, friendly pick-up and drop-off with no issues. Great people.Anastasia P.
The young lady helping us with the truck rental was very friendly.Bruce L.
Customer did not leave a comment.Nicole D.
We brought it back at 7:30pm. We stopped by in the morning to say he didnt take a picture of mileage and we put $50 gas in it that we didnt use. She said since we didnt do online checkin (which we didnt know how) but she didnt charge us for not doing so. Looks like there is an after hours charge even though we didnt have it for full 24 hours. Seems we shouldn't be extra charged when we gave them a half tank of gas!kenneth L.
great people to work wityRichard S.
Customer did not leave a comment.Zachariah M.
I was told that I was going to get a text to check on the van and never got it, other than that it was nice and easyMonica L.
Customer did not leave a comment.Chris S.
It was a good experience.FRANK A.
I got ripped off , i rented a pickup truck for 6 hours i got charged $210 ,Mohammed A.
Online pickup was a nightmare! Caused me to have to leave an hour late.Jacob F.
Friendly and helpful staff. Flexible with extending my reservation.Logan J.
The guy that helped me was extremely courteous and made my move seamless!Sabrina S.
Customer did not leave a comment.LEONARD G.
You pretty much have it figured out. Iv used u haul in the past. The people have always been kind and professional.Rodney G.