Felt like a lot of work had to be done by the customer. When I've rented a uhaul in the past, they got the truck for me and went over the instructions very clearly. I had to go find the truck in the lot. Was not instructed on what to do with the gas or that I was to take before pictures. When checking the truck back in, I found the checkout process very annoying. I was again not told that I would need to take pictures before dropping off the keys. I was doing the checkout process in the car, while we were driving away. We had to turn around and go back to take pictures of the truck. Then at the end of checkout, it said to get post another picture of the trucks location. Again, had already left at this point. Had the instructions been gone over with me when renting the truck, it would have been very helpful.Angela O.
Totem Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kent, WA 98031
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Don't think for a minute that they are honest people with integrity!!! THEY ARE LIERS AND ADD CHARGES THAT SHOULD BE ILLEGAL!! THE WORST COSTUMER SERVICE EVER!!Jeffrey K.
It was a good location for me and I got what I want easily.fisseha B.
Great customer service. Nice to have extended hours drop-off because moves take time! Thanks again.peter S.
Owner was great and very helpful :)Juliana J.