Customer Reviews for Totem Self Storage
(U-Haul Neighborhood Dealer)

115 reviews

8838 S 228th St   Kent, WA 98031

(253) 852-0429

Location Hours

  • Mon-Thur: 10 am - 5:30 pm
  • Fri-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(253) 852-0429

8838 S 228th St
Kent, WA 98031

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 5:30 pm
  • Fri-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 7/4/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Seldom do I experience great customer service but this uhaul location had it. I will be back for my next move. Thanks

MICHAEL L. 
Rating:
5.0

just keep on doing what you doing the lady that was there was real nice and awesome

BETTY F. 
Rating:
4.0

Customer did not leave a comment.

Christina N. 
Rating:
5.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

The employee that helped us on Sunday 4/11 at 9:30am (TERA123) from receipt was so nice and helpful. She gave excellent customer service at pick up and drop off. Very much appreciate her!

KRISTIE S. 
Rating:
5.0

Customer did not leave a comment.

GARRY T. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Excellent service

RENE CHRISTIAN E. 
Rating:
5.0

Excellent service and Great Rates, Thank you for making this move much better

RENE CHRISTIAN E. 
Rating:
5.0

Very kind team at Totem U-Haul. I will continue to do business with them.

DAMON J. 
Rating:
1.0

How was I charged 3 gallons when I traveled less than 7 miles?

MICHAEL L. 
Rating:
5.0

Very good thank you

ARDIN N. 
Rating:
1.0

I was charged twice & I called this place for the clarification of the bill but she was not able to answer my questions then she gave me the customer service number & disconnect my call. Don,t choose this place to book U-Hal.

AMIT S. 
Rating:
4.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

HANNAH BROOKS G. 
Rating:
5.0

Customer did not leave a comment.

JASON GENE H. 
Rating:
5.0

I was served very quickly

KEVIN DEAN H. 
Rating:
4.0

Customer did not leave a comment.

GREGORY DWIGHT V. 
Rating:
5.0

I forgot the ladys name that assisted me in the location, but she was Wonderful. Friendly, Professional, and Helpful

SHYLA T. 
Rating:
5.0

Excellent service

ABDUL AZIZ A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ROY J. 
Rating:
2.0

Was rerouted without being notified and was told to go to another location only to have to wait for another truck to arrive and therefore led me having to go over time and being charged for an extra day. Staff was also horrible pushy about time and didn't listen to the situation that was just mentioned.

Benjamin W. 
Rating:
3.0

Keep up the good work

Tamesio K. 
Rating:
5.0

Lots of dirt in the cabin floor....other than that...all was good

EDWARD C. 
Rating:
1.0

Do not trust whatever they tell you. You make sure you read and do everything yourself like the mobile drop off.

Wilton W. 
Rating:
5.0

Customer did not leave a comment.

Parmandeep K. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
2.0

Customer did not leave a comment.

Molly J. 
Rating:
5.0

You're all perfect, keep the great work up and thank you

Hassan O. 
Rating:
5.0

The contactless Pick up is not a very useful tool, I ended up having to go in and it took 40 minutes for her to figure it out the computer kept glitching

sarah N. 
Rating:
2.0

Was not given equipment I rented

Joseph P. 
Rating:
5.0

Give a day discount as I rented a truck from 10 am to about 4 pm same day return and was still charged full amount as a 24 hr rental. I didn't have much to move. That would be a really good ideal.

Robin S. 
Rating:
5.0

Well done.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Darrett B. 
Rating:
5.0

The place that we were suppose to drop it off was locked when we got there. Online it said it had after hour drop off but obviously that was false so we went to this location instead which was a block away and super easy to drop off truck after hours.

Jakob W. 
Rating:
5.0

Customer did not leave a comment.

Anis A. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

The windshield was filthy and they did not set it up so I could pick up my rental before they opened when the reservation was to pick up before opening.

Dyane M. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Great and professional service from the ladies working that morning.

Patti B. 
Rating:
5.0

Fast, friendly pick-up and drop-off with no issues. Great people.

Anastasia P. 
Rating:
5.0

The young lady helping us with the truck rental was very friendly.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
3.0

We brought it back at 7:30pm. We stopped by in the morning to say he didnt take a picture of mileage and we put $50 gas in it that we didnt use. She said since we didnt do online checkin (which we didnt know how) but she didnt charge us for not doing so. Looks like there is an after hours charge even though we didnt have it for full 24 hours. Seems we shouldn't be extra charged when we gave them a half tank of gas!

kenneth L. 
Rating:
5.0

great people to work wity

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Zachariah M. 
Rating:
4.0

I was told that I was going to get a text to check on the van and never got it, other than that it was nice and easy

Monica L. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

It was a good experience.

FRANK A. 
Rating:
1.0

I got ripped off , i rented a pickup truck for 6 hours i got charged $210 ,

Mohammed A. 
Rating:
3.0

Online pickup was a nightmare! Caused me to have to leave an hour late.

Jacob F. 
Rating:
5.0

Friendly and helpful staff. Flexible with extending my reservation.

Logan J. 
Rating:
3.0

The guy that helped me was extremely courteous and made my move seamless!

Sabrina S. 
Rating:
5.0

Customer did not leave a comment.

LEONARD G. 
Rating:
5.0

You pretty much have it figured out. Iv used u haul in the past. The people have always been kind and professional.

Rodney G. 
Rating:
5.0

Excellence

Mohamadi T. 
Rating:
5.0

Customer did not leave a comment.

Marcha W. 
Rating:
1.0

Uhaul did everything it could to make this experience terrible, and they won't even give me a receipt. The person who didn't work at Uhaul saved the experience. I definitely will not use Uhaul again

Zachary K. 
Rating:
5.0

The guys in the office were great. Really friendly and helpful.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

Melody A. 
Rating:
5.0

The young man working the front desk was very very polite and welcoming! #UHAULROCKS

LAQUITA C. 
Rating:
5.0

Cedric and his coworker provided excellent customer throughout the rental process and on rental day. Thanks for the great service!

Galen T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

VERY VERY friendly kind staff. My issue was my truck bed was open when I picked up the truck. Inside, It was filthy (not swept out). The cabin of the truck smelled like cigarettes. There was dirt, ashes from cigarettes and some dirty napkins on the seats, floor and door pockets.

Michael F. 
Rating:
5.0

Trailer hitch is too low to be usable for me - it would nice if we could specify the height needed

Steve J. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
3.0

The Customer Service representative at the location was very friendly, happy-go-lucky, and professional. I enjoyed our conversation. The truck was a little muddy when I picked it up, but it's probably because of local rain showers, and there is a bit of a gravel side-road to get out of the rental location. I was not charged for the mud still on the truck when I returned it one week later, so that was fair. Also, the gas tank was not full when I picked up the truck. The gas gauge was half way between 7/8 and full. Unfortunately, I filled up the gas tank just before the return and was not reimbursed for the extra 1/16th of a tank, as I was only required to fill it to 15/16ths of a tank. I would estimate the amount lost in fuel to be about $10.00. Oh well. My fault. Pay it forward. The day I initially picked it up and drove out of the parking lot, the truck was parked beside the exit gate, rather than facing directly out, which made it a little more difficult than necessary for a renter to maneuver the truck out the gate. With a dirty truck parked in a weird spot, and a not-so-full gas tank, I gave the location an average score.

Josh R. 
Rating:
5.0

The two front desk employees were very friendly and helpful.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Helpful service.

Holly D. 
Rating:
4.0

Cedric was a great help with our experience at U-Haul. Great customer service, very personable.

Stephen C. 
Rating:
4.0

Very nice place to rent uhaul or store your stuff was easy having the truck on site of where I had my things stored

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Jane U. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
3.0

While the uhaul representative was most accommodating the truck I rented had the towing feature engaged (as seen per the dash light indicator) and it would not disengage via the representatives clear instruction. Also, the padlock key on the key fob for securing the loaded van would not open the lock on the back rollerdoor of the van. Overall I had a good experience which could have been very bad had I needed to park the loaded van over night.

Anita D. 
Rating:
5.0

Customer did not leave a comment.

Mohamadi T. 
Rating:
3.0

Listed as a 24/7 pick up and it's not. But Cedric was great he helped me out 100%

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tabia A. 
Rating:
2.0

Don't allow someone to rent a U-Haul from a self storage that doesn't allow mobile check in. We got stuck waiting for an hour and a half waiting for the storage to open so we could get the keys to our U-Haul. Also had to call U-Haul as they reassigned our truck due to us not being able to access it like we were booked for.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Toney H. 
Rating:
5.0

Extremely friendly and helpful staff

Edwin G. 
Rating:
1.0

I came back to check it in and the guy. Said he would check it back in later and we were charged $10 cleaning fee. We used the bed of the truck to move wood chips and we swept it out and it was just as dirty as when we received it. It would have been great if the attendant could have checked it over with me and then I would have cleaned it more if it was needed. Don't rent from here.

dustin M. 
Rating:
5.0

I'm recommending for the next customer. And it dispense on your area.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kelli S. 
Rating:
5.0

Customer did not leave a comment.

Atlabachew A. 
Rating:
5.0

I would recommend this U-Haul business located at 8838 S 228th Street, Kent, Wa. without a shadow of a doubt. I returned the vehicle on time , with a tank full of gas, and clean. I was very proud of your service.

linda K. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
5.0

The personnel who helped us, Cidrick (my spelling might be off) was really helpful and friendly! He made the whole process as easy as possible as well!

Joshua B. 
Rating:
5.0

Customer Service was outstanding!

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Evelyn B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
1.0

Had the vehicle for an hour and used for three miles. I guess didn't make enough money off me so trying to charge 25 dollars for cleaning. A complete scam. Dishonest people. I will fight and use every social media account available to post about my experience with haul and this location.

Stephen W. 
Rating:
5.0

Wonderful personality at the front desk!

candice W. 
Rating:
5.0

Maybe have some more hardware onsite like moving dollies and ratchet straps. Booking the van was a quick process.The fact that there was a location so close was nice as well. The young woman that assisted me was helpful and personable.

John P. 
No reviews have been submitted for this location.

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